Osmond Designs

Category:	Furniture Store
Address:	151 E State St, Lehi, UT 84043, USA
Phone:	+1 801-766-6448
Site:	osmonddesignsfurniture.com
Rating:	4.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM Closed

Location

Photos 36

Reviews 8

Natalie Harris

I really like Osmond Designs! My mom loves it and my husband even likes it so we go in every so often, but not every person or business is perfect so here are the pros and cons: I tend to go to the Orem store more often since its closer to my house, but Ive been to the Lehi store a few times as well because the design center is awesome to look through. So for at least the Orem store, it used to be more traditional, but they have been bringing in pieces that are more transitional and modern which is sooo much better! Even when I cant buy furniture, its more fun now to go in and just see what they have put together. Every time I go into the Orem store, the ladies up front are always so sweet and welcome me. They always offer to answer any questions or offer to help me put accessories together - there are two ladies, one with long blonde hair and one with long dark hair - theyre awesome, look for them to help you. There is one lady with dark curly hair that Ive seen there a few times that can be a little overbearing, but still helpful. Everyone else is nice and helpful too. On the other hand, the few times that Ive walked into the Lehi store over the last couple months Ive gotten a quiet welcome if any. Still nice girls, but some of them dont seem to know much about things on the floor or they dont really know how to put transitional/modern pieces or accessories together. I still like the Lehi store though and its worth going in there because I love the old vintage feel of the building! Osmond Designs prices are pretty much unbeatable in the Utah Valley area, Gatehouse and Alice Lane have amazing things, but its not that amazing if you need to spend your life savings on it! Osmonds still has good prices for furniture that might not be as high end as others, but still really good. I have noticed that there are a lot of "yellow tag" items on the floor that have been sitting there for months and that they send emails about for "yellow tag" sale items, yet no one has bought them even when they have those "sales." Theyre lower prices, but the pieces look a bit outdated which is probably why they havent sold. Overall, Osmond Designs is a great place to shop for furniture and accessories. Id recommend to friends, family, and strangers. :) Hopefully this helps! Thanks Osmond Designs!

Susan Jensen

Here is my story: I bought 5 bar stools that were quite expensive. I told them I only wanted real leather because I know faux leather can crack and flake. I was told these were real leather. Very soon I noticed one chair was wobbly and one chair was starting to crack and flake. They were good and replaced these. Then several months later a third one started flaking (these are obviously not real leather like I was told). The vendor gave me a very hard time about replacing this third one, accusing me of using harsh chemicals and having them in the sun. Nothing but water is used to clean them and there is no sun getting on them. He very reluctantly replaced the third and said he would not replace another. Problem is since these are such poor quality and not real leather another one is now doing this and the vendor refuses to help. Osmond Design should be responsible for selling me a lie. They said the leather was real when it was not. They should either pay to recover these in the real leather they claimed these were or offer to replace them with something else. As each of these keep cracking and flaking I am now out a lot of money. I cant have this crap in my home. If these were 10 Years old I might be able to understand, but these are only 1-2 years (the oldest ones being ones that I hadnt replaced yet but newer ones being ones I had them replace). I have bought other high ticket items there but seeing they lied to me I will no longer shop there unless they decide to fix this situation.

Megan Sperry

I will never buy anything from this store again. After waiting long past our furniture delivery date, I was thrilled when the sofa and chair finally arrived. However, within two months, my brand new sofa was covered in pills. The girl in charge of damages told me there was nothing they could do and suggested I buy a sweater shaver for it. Seriously?? I called the manager of the store who sweetly assured me that all fabric was warrantied for a year and she put me back in touch with their damages girl, who had me take off a cushion cover to send to the manufacturer so they could inspect it. Ive been without a cushion cover for over two months now; last I heard, the manufacturers were supposed to send an update after the holiday weekend, but that was three weeks ago and I have not had any response to my emails. This is among the worst customer service I have ever experienced.

max van leeuwen

Henderson sales. having been in the wholesale furniture and accessory business for over fifty years, and being associated with Osmond Designs, gives them a "five star plus rating" for the following reasons: 1. Integrity 2. Professional design services 3. High quality merchandise with outstanding visual displays 4. Skilled, friendly and knowledgeable employees 5. On-time deliveries 6. Unprecedented customer service 7. Osmond Designs has a very strong commitment to the community The personal relationship that they have afforded our agency is truly remarkable. Max Van Leeuwen Ann Henderson

Hazel Lou

Terrible return policy. They have some very beautiful furniture but just make sure you want it before you get it, because you will not be able to return it without paying fees. They charges us a "restocking" fee after one day of the furniture sitting in their store- it had never left their store as we were planning on having it delivered. We were never told their return policy and when we told the manager this, she said it was on the receipt…. Well, maybe they should tell you BEFORE you buy the products? We will not be shopping at Osmond Designs in the future because of this.

Jeremy Hall

Great combination of selection, quality and price. Osmond Designs takes care to keep current designs and options in stock with a style that is sure to appeal. Even when weve had to order products in from a catalog, they have arrived in a timely manner. With one particular piece, it arrived slightly damaged. The Osmond staff offered to replace or repair, and with the repair choice they came out promptly and took care of the issue to our complete satisfaction. Thanks for offering a locally owned and operated business that we enjoy shopping.

Teresa Cowser

When I recently built a new home in Utah Valley, I had no idea how I was going to decorate it-it was overwhelming! When I stepped into Osmond Designs for the first time, I knew I had all the help I needed! Their coordinated displays and incredible variety of styles and color gave me such great ideas for each area of my home that I was able to put it all together with confidence. And their prices are so affordable that I did so much more than I thought was possible on my budget! Thanks, Osmond Designs!

Hunter Crew

The buying was easy and fairly friendly. We purchased a custome sectional and spent close to 5k along with other items. We (usually) always get the spill protection warranties and thought we had with this couch (its only $49 so we were told). They looked at our receipt and said its not on our receipt so they wouldnt cover cleaning of the spill. They were less than helpful from this point on. We have more furniture to buy and would not buy or recommend buying from Osmond Designs. Jennifer C.