Office Depot

Category:	Office Supply Store
Address:	604 W Main St, American Fork, UT 84003, USA
Phone:	+1 801-756-3033
Site:	officedepot.com
Rating:	3.5
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 11AM–5PM

Location

Photos 51

Reviews 9

Ashley Nelson

I just got back from Office Depot at this location today (Halloween). I was pleasantly surprised. I usually avoid stores like this because I feel the prices can sometimes be more money but after having an employee at Hobby Lobby point me to the wrong product and not having that product work I decided to give Office Depot a try. I was able to find the correct product area quickly (everything was labeled well) and while looking for exactly what I wanted was approached by an employee to see if I needed help. He wasnt pushy, (I am very shy and get nervous easily) and was very helpful. He showed me a couple of options that I hadnt seen and then let me make my own choice. After helping me I heard the employee helping another customer whos English was fairly proficient but somewhat limited when asking for something very specific. He was very kind and patient with her. He didnt treat her any different than he treated me. I thought that was awesome! I wish I had remembered to look at his name tag. All I can remember was that he was a little older (older than 40) and tall. Since it was Halloween the employee asked me if my son (he is almost 3) could have a treat (I was grateful that he didnt just assume). I said he could and the employee was very patient while my son picked one out. We had been at Costco earlier that day and my son wasnt given a candy at the door because he wasnt dressed in a costume. That was my fault not my sons fault (he was wearing his Sunday clothes as part of his costume and I thought that he better not wear it while eating samples). He didnt say anything but I could see that he noticed. Basically my son was very surprised and very excited when he got a treat at Office Depot. The cashier was also nice and kind to my son. The sticker paper I initially bought at Hobby Lobby was $4ish dollars after a 40% off coupon for 3 sheets of the wrong kind of sticker paper. The sticker paper I bought at Office Depot was $12ish for 25 sheets of the correct kind of sticker paper! I know where I am going the next time that I need anything of this nature again.

Amanda Valdez

We printed our wedding invitations here two different times because we needed more after the first round. Quinn was super helpful and quick. He printed & cut them at a good price. However for our 30 extra ones, the printing "manager" Colton refused to do them for the same price. He insisted that the other salesman made a mistake and he cannot charge us the same for our extras we needed. For printing we were charged The regular price but if we wanted them to cut them (as they had previously), they wouldve charged us $50 extra. We had to cut them ourselves to save money AND he has printed some of the backs upside down so we had to go back in the next day and have those reprinted. I asked if they could cut the 7 fixed pages for us since they messed up and we had already cut all the rest and he refused without charging us $8 per page. All in all, the manager Colton is condescending and rude whereas the rest of the employees were helpful. I recommend going when the manager isnt there or going to the Provo location.

DJ Toomey

Customer service was awful. We had to wait around for 20 minutes before someone came to the register. Tried to buy erasers to go towards a charity and they were changing 5X the marked price (they had in print 3 per household, but it was really really small) but would not do the discount price even though they are all going to different households. And when I said they would go to different house hold because they kits were all being sent to different kits in Jordan and Lebanon. And the lady said if the kids want them they can come here and get them. If they can only afford a stick and dirt for their school supplies do you really think they can come out here and buy your erasers. Think people use your brains. And they were very rude about all of it.

Ashley Roddom

Worst customer service Ive had in a long time. I went in to buy a ream of paper, which was posted as buy one get one free. It was a Sunday, and I was the only customer in the store. The cashier was not nice, and didnt seem to care at all about my service. The register didnt register the sale, and when I asked him about the paper sale, he didnt know any information about it, nor did he care to check the paper when I brought it to his attention. Instead he questioned me over and over about it. He was not helpful one single bit. I was very disappointed with the service. The manager was standing feet away and he didnt even acknowledge the situation or take initiative to help out. Overall, a really bad experience.

Josh Feel

Worst experience thus far at Office Depot. They had a buy 2 get one free promotion on Avery labels. So I decided to get 3 boxes of labels. I was purchasing on my biz account and they spent about 30 minutes trying to give me the promotion. Their system would not allow it. I was already late for my appt so I told them I would just purchase them without the discount. They were relieved when I said this. So I ended up paying 40 dollars more than they were advertising. After I told them I would just pay for it cause I had to leave it still took another 10 minutes for them to check me out! Stuff like this is why Amazon will run these guys out of business. Not customer oriented! Im not a happy customer.

Jeff Johnston

Saw 6 employees in the store during my visit, always in pairs of two, standing together, talking amongst themselves. I wandered through the store trying to find some items and wasnt having any luck. No employees asked if they could help me, even when I walked right next to them. Two of them even turned their backs and walked away as I approached the area they were standing in and moved a few aisles down so they could continue their conversation in privacy.

Kaeley Smith

I will not be going back. Every time I go to print I get someone who doesnt know what they are doing. I pay for 1 hour printing and it is not done within the hour. One of their printers is always not working or they are out of the paper I need. They give random excuses for themselves and Im tired of dealing with them and Im generally very flexible but this is ridiculous. I will be driving out of my way to Staples for now on.

Patrick Lynch

If youre looking for a place that has people that want to help... or a place where you can even find people, dont go here. They might as well change this store to a self service model. If you can, go to Wal Mart or Target, you at least get it cheaper, and go in getting what you expect. You would probably get more help too.

Heather Pack

Its been quite a while since Ive been to an Office Depot. The inventory is definitely lower, probably because apps on our phones have replaced many of the organizer tools office supply stores sold. Many more employees than customers, for sure. Im not sure what this store has that Costco, Amazon or a phone app does not.