Young Kia

Reviews 3

JA

Jaron Badger

If could have done 0 stars I would have. My wife and I tried to buy a car through Kia in Layton and it was a complete joke top to bottom. We called asking to a test drive two vehicles we were interested in. One car was in the shop but the salesman told us it would be available Monday and that he would call us at 9:30am Monday to let us know for sure if it was out of the shop. Monday came and went with no call. Tuesday I called again, did the same run around to test drive the cars and was told that hed check to see about the cars and call me back in 5 minutes. He never called us back until the following day finally telling us the cars are available to test drive and that both cars had the desired 3rd row seating we were wanting. We set an appointment for that same night to come by and test drive. My 39 week pregnant wife and I show up to kia in Layton on time, walk through the doors and say we have an appointment to test drive two cars. All five workers are completely clueless. They had no idea about our appointment, none of them. They take our names and start running around. We stood there awkwardly for 30 minutes until my wife was too sore to stand, so we helped OURSELVES to kias seating area across the building. We continued to wait as I showed the cars again and again to the salesmen who were trying to find them. Another thirty minutes past and one of the salesman finds one of the keys but cant find the other salesman. The other salesman came with keys but couldnt find the first salesman. We continued to wait while the two salesman took forever to find the keys then each other. Finally, we step out to test the drive the cars. The first car just had the seats washed (the one that was suppose to be out of the shop) so the seats were soaking wet and the car smelled like mold AND to top it off, the car didnt have a third row of seats! We were irritated to say the least. We didnt even bother to test drive the car with wet and smelly seats. We go to the next car which seems great, and right before we get in to drive another salesman comes out and says "hey that car youre about to get in has already sold." The salesman apologizes then proceeds to try to sell us cars we werent interested in or could afford. We cut him off told him this whole experience with kia in Layton was the worst car buying experience we have ever heard of, then left. Like I said, the whole experience from top to bottom was a joke, unorganized, pathetic, and a waste of time. Nearly an hour and a half later at the dealership we left pissed off without test driving a single car, or even seeing any of the cars we were interested in and were told were available. Im 100% sure that any other dealership anywhere in utah would be more organized, helpful, friendlier, and successful about getting someone into a car they want.

JO

Jonathan Jones

I’ve dealt with Young Kia in Kaysville, Utah since I purchased my 2012 Kia Rio back in 2011, so I feel that I’m fairly well acquainted with the company. I traded up to my beloved Kia Forte 5 SX two years ago; this car and Young Kia’s competent service department comprise the majority of my experience. On February 18th, 2016, my wife drove home from work with the hope of preparing me a wonderful birthday dinner. On her way home at 7:30pm, my wife hit a pothole which flattened both driver’s side tires. She called me immediately. I wrapped up our 2 year old son and went out there to trade cars with her so she could come home and start cooking. I got the tire repair kit out of the trunk but suspected that the pothole had blown out the sidewalls. Sure enough, the pump just blew air out of the sides of the tires, so I just sat and waited for the tow truck to show up. After about two hours, I decided to deal with everything in the morning and I had my wife come bring me home. The next morning, I called my friend Donald Alvary, a Service Manager at Young Kia, and it’s a good thing I did. Don told me that, because my Forte had less than 60,000 miles, I could have it towed to the dealership for free! He also recommended that I contact my insurance company as soon as possible to begin a claim and see about a rental car, which my policy covered. I hadn’t even considered any of these options, and I doubt any other repair shop would have offered such advice! I follow Don’s suggestions, and get my car to the dealership. Later that afternoon, Don calls me and tells me that he has to order two new wheels and tires, obviously. He asks me if I contacted my insurance company and whether I had a rental or not, which I had. Don apologetically admits that the wheels would take a week to arrive at the dealership, unfortunately, but my Forte 5 SX is a special car, so I expect some complications. On Monday, Don met with the insurance adjuster and went over everything together. By Friday, my car was repaired. I paid the difference on my bill (i.e. my deductible), and that was it! Quick, easy, and painless! I am simply amazed at how simple Don made the entire process for me. This entire affair had “nightmare” written all over it, but he offered me the advantage of his years of experience and his customer service focus and made this a wonderful experience. I’m sure it’s just “all in a day’s work” for Don and his team but this is what makes a difference to people like me, people who will come back for service in the future and eventually buy another car. That is my Young Kia experience!

ME

Megan Chris

I would give it 0 stars if I could. I signed up online so they could call me about some promotions they had going on. Jana called me and talked about all these great deals, and told me if I traded in my Kia, Id get a great trade in value because theyre a Kia dealership. I said Id like to set up an appointment, so we set one up for the following weekend. Her words were "if Im not available, ask for my partner Christy, she will help you!" She also gave me her personal number so I could text her with any questions. I proceeded to text her later about my current situation, stating that I didnt want to waste a drive to Layton, and asked if a trade in was even possible with my situation in particular. No reply. We end up going to the shop anyway, and once we get there we are informed it was Janas day off. We then ask for Christy, who comes to the front desk only to pawn us off on some weird guy named Todd. Todd not only lied on our application to get us a better chance of passing to get a car, (which Im pretty sure is illegal since it has to do with credit), he also drew a penis in bright blue highlighter on a sticky note while we were sitting right there. NOT PROFESSIONAL, and extremely childish. To add on to how awful his customer service was, I told him the model of car I wanted, and he had the nerve to tell me thats not what I wanted. I know what I want, CUSTOMER KNOWS BEST, especially in this particular situation!!!! We left without a new car, which was a wasted trip, just like I worried about. Its a fairly far drive and all I saw was wasted gas and time. I text Jana when I got home to make her aware of the terrible experience we had, and she doesnt even have the decency to try and make it right or even replay back to me. Worst customer service Ive had in years!!!! Sorry for the long review, but Id rather give a thorough description of this terrible place then have someone else make the mistake of shopping here. Youd be better off at another Kia location.