Volvo of Tempe

Reviews 3

RY

Ryan Jones

I just got done buying a Volvo Certified Pre-Owned S60 T5 AWD at Volvo of Tempe yesterday, and it was the best car buying experience that I have ever encountered...which at almost 40 years of age and with 8 cars in my rear view mirror, that is really saying something. If you dont read any further in this review, I would like to point out that the Volvo Certified Pre-Owned warranty is second to none in the premium car class....7 Years/100K miles is unheard of for this class of car in the industry. I worked with Kim Knorr in sales, Jason Moroso in Finance, and Charles Inman as the sales manager who worked the deal. At every stage of the process I was met with a smile and an extremely comforting amount of honesty. When I got to the lot, I didnt know exactly what I wanted, Kim spent hours with me viewing and test driving multiple cars without a hint of frustration or impatience. Furthermore, I left that day without buying a car, and Kim didnt pressure me on the way out the door; he just gave me his card, made sure that I had all of the information that I needed, and wished me well. When I returned, I had poor Kim take me out on 2 more test drives and had him dig into the details of each car before I made my decision, and again, I was met with a smile and a lot of patience. Additionally, when I voiced a couple of concerns that I had around cost of ownership of a Volvo, Kim introduced me to the Service Manager, Brandon Bonds. Brandon was completely honest and up front with me about all of my concerns. He was extremely knowledgeable and was able to answer all of my questions and relieve all of my concerns. Im sure that Brandon is a very busy guy, but he had no problem spending almost 30 minutes with me while I asked him about everything that I could think of, and he never made me feel like I was taking up too much of his time. Once I made my decision to get the S60, it was on to the "deal", and working the deal with Charles was about as easy as it gets. First of all, the sticker price on all of the pre-owned cars in the lot was very reasonable to begin with, so not a lot of haggling was required. That was very pleasant, and Charles made sure that I was very informed about every aspect of the deal. Fantastic. When it came to finance, Jason was very knowledgeable and fast. He showed me all of the financing quotes that came back, and he even showed me one quote where he went back to the vendor and asked them for their "lowest and best"...ultimately, Jasons effort shaved almost 1/4 of a percent off my interest rate! I had tons of questions and Jason had all of the answers and even provided me with some nuggets of information about the car financing business that I can hold onto for the future. When I left Jasons office, I felt like I knew exactly what I was getting and what I was paying for it. It was easy, fast, and informative. To top it all off, Kim drove me home. :) I decided not to trade in my old car, so I was stuck at the dealership with 2 vehicles, and rather than working something out where I would come back and get my new vehicle the next day, Kim just followed me home in the new car while I drove my old car, and then I jumped in and took him back to the dealership. EXCELLENT customer service! I cant say enough about everyone involved in my process. I will definitely work with Volvo of Tempe again in the future...I wish I could give them a 6 out of 5 rating.

ER

Erica Johnson

Actually, we didnt come to amicable resolution ... Volvo of Tempe kept some of my refund on the VSC which was not explained to me. I want the full refund. I have filed this complaint with multiple consumer agencies since Volvo of Tempe is not willing to admit they didnt present this optional product properly. The person who did the financing was not just filling and perhaps was not aware but they should take accountability for their employees. purchase a 2009 Toyota Venza on 9/13/2012 from Volvo of Tempe. I recently trade in my 2009 Toyota Venza and submit for a refund of my vehicle service contract since it is 4 years or 75,000 miles. Please see the attachments. They are only snap shots since the contracts are large. As you can see my 2009 Toyota was purchase as used as it states on the Motor Vehicle Retail Installment Contract. An employee Jason of Volvo Tempe advised me yesterday that my vehicle service contract administrated by Vehicle One expired at 75,000 miles since I purchase a new vehicle. I advised Jason that I did not purchase a new vehicle as stated on the Motor Vehicle Retail Installment Contract. Jason proceeds to advised me it is because there was a manufacture warranty still on my vehicle that is classifies my vehicle as a new vehicle purchase. I informed Jason that this was not advised me that I would base only have 30,000 miles left on the vehicle service contract since it would start from 0 miles since Vehicle one would classify my vehicle as new. If I had known this at the point of sale, I would have never purchase the vehicle service contract. I would like my vehicle service contract to be refund to me in full as this optional product was not presented properly to me at point sale. As you can see, it is very deceiving to have on a Motor Vehicle Retail Installment Contract that you are purchasing a used vehicle. When you refer to the Vehicle One- Vehicle Service contract that is attached it does not explain the difference because new or used. Therefore, naturally a person would assume there vehicle would be classified as used as on the vehicle service contract a start counting from the mileage at the point of sale. In addition, Volvo has delayed the process of refunding my wheel and tire protection. I started the process with Volvo on 8/5/2015. It has been approximately 75 days and I still do not have my refund. In addition, they never provided me a copy of this agreement, My experience in refund optional products with Volvo has been less than ideal and very frustrating at times.

CH

Chris Bach

I had the pleasure of buying our first family vehicle in 2015 from Licia at Volvo of Tempe. As my wife and I began our search in the spring of 2015, we started to land on the new 2016 Volvo XC90. The only problem was for as much as there was available online with videos, written first impressions, previews, etc, the car was just not available anywhere in the US to test drive. I reached out to Volvo of Tempe and came in contact with Licia who kept us up-to-date on when their first models would arrive on the lot for a test drive. The moment the first test drive model arrived into Volvo of Tempe, my wife and I took an initial test drive and were hooked. Licia and the rest of the team were very accommodating throughout the entire test drive process allowing us to come back to the dealership multiple times to test drive additional 2016 XC90 models that had more of the bells and whistles my wife and I were looking for (ie: B&W sound package, HUD, Inscription package, etc). Additionally we placed our order through Licia for an overseas delivery at their factory in Gothenburg, Sweden which she was very knowledgeable in. Overall the ordering process, even for an OSD was extremely easy (locked in public pricing). After our initial order was placed, we booked our tickets to go to Sweden and picked up the car at the factory about 3 months later. We had a trip of a lifetime with about 1000 road miles in Europe and turned the car back into the factory where it was shipped to the Tempe dealership and arrived about a month later. We took the car in for an upgrade of the Volvo Sensus connect once the Apple Carplay came out and the car spent less than a day in the shop. Overall weve been very happy with the ordering and service experience (including the OSD delivery in Sweden), and would highly recommend anyone interested in a Volvo to do the same overseas process and purchase through our awesome Internet sales agent Licia for their next new car! C&C Bach.