Toys"R"Us

Related:	big toys direct
Related:	big toys direct reviews
Category:	Toy Store
Address:	1780 Woodland Park Dr, Layton, UT 84041, USA
Phone:	+1 801-779-9900
Site:	stores.toysrus.com
Rating:	3.5
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 19

David Hooper

horrible customer service, we bought a bike for my daughters birthday and when we got home, opened the box and wrong bike. By the time we figured out it was the wrong bike we had unpacked everything and I figured wed put it together to make sure we didnt lose any pieces. The next day we drove the 45 minutes to take the bike back to the store and were met by a cashier that wanted to be helpful and a manager that couldnt care less. They exchanged the bike but wanted to charge us $10 to put the bike together. I kinda figured the fact that they had caused my daughter to cry on her birthday and the fact that I had put the bike together for them we deserved to have the bike assembled for free. Customers can be gained and lost when these types of things happen and unfortunately the lost a customer on this one. I will not be shopping at this store any longer due to the way they treated my family. A simple sorry and an assembled bike could have turned this experience around but the manager doesnt seem too interested in customer service.

Stacy

POOR CUSTOMER SERVICE FROM MANAGER! Exchange a broken item due to manufacturing 8 MONTHS after purchase without receipt-receive great customer service from a store employee. Try to do an EXCHANGE 3 WEEKS after return date on same item-broke again in same place-with a receipt that shows a purchase of a 2 year warranty and the manager calls me a liar. Says seasoned employee would have never done that. Paper trails dont lie! Instead of honoring what store employee stated (employee had written name on top of receipt) and avoiding hassle of dealing with warranty they get negative review. Obviously something could have been done or the original exchange without receipt wouldnt have happened. Thanks to the wonderful employee who helped me in July. To Toys R Us Corporate you need a new manager at this location. I even called 3 times to try and get her to work with me. All this over $125 item. POOR CUSTOMER SERVICE! Would have received "ZERO", but it wasnt an option.

David Richardson

We went here to buy a bunny that showed a cheap price of 15$ on their website. They found the bunny in the store and told us it was $30. The Bunnys were exactly the same and they promised they would match the online price. But they wouldnt do it because the item numbers on the Bunnys were different... Maybe there were stuffed with more expensive stuffing? Because they were the exact same size and look (from what I could see) as the other bunny. I dont understand why they couldnt match the price. Other than that I actually love Toys R Us. Good selection of toys, no lines, good deals.

Gina E

This being the only toy store for miles, we visit here and frequently spend 100-300 a weekend on toys and baby items. Overall a good store but after several shopping experiences with Aspen, not only will we not be back I will be retiring the $160 wort of toys I purchased for grand daughter last night. The sheer level of hostility combined with her complete apathy for customer service seemed in direct contradiction with any of the experiences and policies we have ever had with Toys R Us.

Justin Platt

Toys "R" Us as expected always has the biggest selection of toys which is just great however, walking through I cant help but notice that some of the items they have such as Legos for example are more expensive than anywhere else. I dont understand how one set could be $66 at Walmart, and $90 at Toys "R" Us. On the other hand they have a much bigger selection and their store is very well kept. Even with some of the higher prices it is still a fun store to take the kids.

Alissa Preece

Worst place to work. The assistant manager doesnt care about anyone but herself. If you dont make working there a priority, you get very minimum hours. Corporate isnt better either. I filed a report against the assistant manager, and nothing was done about it. They called the manager of the store and she lied her pants on to them. Such a crappie business. I highly suggest never working there.

QA MSC

Most of the time there is poor customer service. If you call the store, chance are you will get someone who is too busy to help you, makes it sound like they only have one or two employees running the whole place. When you go into the store, most of the team members are friendly, just hope you dont have to deal with the management... They are unhelpful and pretty abrasive to deal with.

Bethani Gericke

Horrible Horrible customer service!!! When a manager tells you I can help you but wont, you know you have a customer service problem. She then proceeded to tell me she didnt care if anyone shopped there. She doesnt want to have customers, I guess she gets what she wants by being extremely rude! Never shopping here again!! They just lost thousand dollars a year I have 5 kids.

Bryan Butterfield

Lots of toys at decent prices (on most items). Video game section looks like a ghost town. Looks like they havent sold a game in years? The whole building could use a face lift to look more fun and inviting. Feels more like a warehouse store, cold and uninviting. But if you need a toy and you cant wait for amazon, this is the place to check first.

Brianna Bailey

One of the more clean and organized Toys "R" Us stores I have been to. All the staff I have encountered have been nice and knowledgeable about their products, store events, and store layout. I usually take my son here around his birthday time because I really like the kids birthday club program they offer.

Carlos Montoya

Sometimes i see broken toys last time i went i bought a sonic toy from sonic rider and the hover board was not there and a leg came of and stuff are kind of expensive from other places and sometime there like nothing good on stock but still toys r us is still pretty cool

Heather Walsh

Legos are more expensive here than anywhere else and you have to leave a blood and fingerprint sample to return something even with a receipt! There arent many stores that I would like to see go under due to online purchasing but toysrus is at the top of that list!

Kelly Taylor

Great selections. Wish discounts for frequent shopper card would automatically come off when card is scanned at register instead of printing out.. needs to be more eco friendly.

Amanda Christensen

Watch your prices. They may not always be the lowest. Make sure you have a coupon to help keep your cost down. Products are good as far as my experience has went.

A Private User

I called on several occasions and couldnt get anyone to answer the phone. Truly frustrating, poor customer service! Dont waste your time with this store!

Chris Norris

Most staff friendly and courteous but there were a few young disrespectful ones that ran into me and my wife twice will definitely rethink shopping there

Shamra Looper

Definitely one on the worse Toys R Us Ive been to. This place is not very clean, toys are barley stocked, and Ive only seen one nice person working here.

BOB Peck

Toys R Us is one of the last all toy stores. The young people who work there are super helpful and love their jobs. Live long my toy loving friends!

Laurie Sheldon

I loved it I knew what I was going in for ask customer service they pointed me to the direction I grabbed it and was out within minutes