Sprint Store

Reviews 4

JA

Jake F

Weird - TELL THE ST. MGR ABOUT THEIR AWFUL GOOGLE RATING- SUDDENLY GET A BUNCH OF 5* IN JUST 3 WKS. - I strongly caution against shopping at this store. They have no clue what they are doing and they love this term – “We are just an authorized retailer and can’t help you with that. You’ll have to call Sprint”. I stupidly thought that this was a Sprint Corporate location and decided to move 3 lines to Sprint. I went in and worked with a nice salesman named Nicholas; just because he was nice doesn’t mean he knew what he was doing. I found the plan I liked and the phones I wanted and started the switch. Two of the phones had to be ordered in so I asked “Can I get everything together and when the phones arrive make the switch all at once?” Nicholas replied “Yeah, no problem.” I got up to the register with the phone I wanted and Nicholas was having a hard time creating me an account with Sprint – an hour and a half hard time. Once he got everything ready he said “We do need to port over the number for the phone we have in store before we can do anything else”, to that I replied “You just told me we can wait and do it all at once”. “Oh no, we have to port over this number to even start anything”. Stupidly I proceeded. I went ahead and paid the tax on my phone and he told me the other two would be there in 3-5 days. I also was told I would receive an email with the receipt, which I never received. The next evening he called me and informed me that he had forgot to charge me the tax on the other two phones he was ordering and couldn’t order them until I paid the taxes. He also said that since it was his mistake his store manager had authorized overnighting the phones. Stupidly I proceeded - again. I didn’t hear from the store the next day or the next so I called three days later and talked to a young lady who informed me that possibly due to the weather the phones hadn’t arrived. This was the first time no effort was made to track down the phones. Also, it had only snowed an inch. The next day I called and talked to Nathan. This was the second time I was told that maybe due to the weather the phones were delayed, but no check was made. He was one of the rudest individuals I have ever talked to and needs to get a job not working with customers. He is mouthy and inconsiderate. 5 days after the “overnighting of the phones” I texted Nicholas. He again said that he definitely placed the order and that it was Sprint’s fault. I asked for the Store Manager’s name and Number and received no response. On day number 7 I went back in to cancel my service where to no surprise the young lady working didn’t know how to do this. The other person working assisted, but didn’t know what to do about the phones in shipping. “We are just an authorized retailer, you will have to call Sprint”. I had the guy check my email to find that Nicholas had entered it wrong! I got on the phone with Sprint for over an hour to find that UPS had the phones, but didn’t know where to deliver them BECAUSE THE STORES SHIPPING ADDRESS WAS WRONG! Had one of the three people I talked to checked, this the issue could have been resolved in 15 minutes. There was no effort made to take care of the customer. I have spent over 6 hours on the phone With Sprint and 2 hours at the store trying to get this resolved. I found a big part of the delay is that the store had not entered the returns in some system and the rep from Sprint had to call and talk to the store manager, Mike, 5 times before it was done correctly. After 5 weeks and 7-9 hours of legwork on my part I finally got the phones off my account and my billing issues almost resolved. I still have not been refunded taxes - “We can’t do anything here in the store, this has to be done by Sprint.” 7 weeks later my return is still hanging over my head - no refund of $100 in taxes. ST. MGR COMMENTS - IT WAS NOT WEATHER IT WAS THE WRONG ADDRESS. HE ALSO OFFERED ME A $100 IN STORE CREDIT TO REMOVE THIS REVIEW - NO THANKS!!!!

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A

A Private User

Awesome service and phone selection, just took a while to set my new HTC EVO 4G up. 10 times faster than tmobile. Highly recommend. The staff was incredibly helpful and kind. Update 6 years and 3 phones later. Sprint cell service sucks, absolutely sucks. If I call customer care I never get someone who speaks English, they tell me my service sucks because there is a crew working on the cell tower in my area............ For the past 4 years, yeah right. The guys at this store are always friendly but they really dont know much, if I ask any questions about anything besides specs on a phone they tell me to call customer support or go to a corporate store. In the six years Ive been with sprint Ive never talked to the same person twice in this store, Ive been here probably 10 times, thats kinda weird . As far as sprint goes Id give 0 stars, everything about them is ridiculous, and I mean EVERYTHING. The store at least tries....... A little, they get 3 stars.

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AL

Alanna Stewart

Worst customer service ever! Two people on shift, only one doing the job, the other sitting playing color swap on her phone the whole time. Went in for ohone issues, was told by the first girl that they cant help me because I dont have authorization then told me bye before hearing me out. Came back in after talking to customer service, waited 5-10 minutes before even noticed. When recognized, the busy girl said to games on ohone girl,"thats the girl that came in here with that guy who had that stupid phone problem that we cant help with until we know its okay." The lazy girl let me sit for 2 minutes then put her ohone down only to tell me that it was going to be another 2 and a half hours because they were heing one family and another customer first. (Both groups mentioned, sitting and waiting for the two girls) then told me to find another store or come back another day. Never going there again!

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DE

Dean David

Hi, I just have to say this woman representative named Jessica was so fantastic, she helped me open my account very quickly. When I said I wasnt sure what phone I wanted, she went into great detail about each and every phone in the store. I ended up getting a brand new phone and she was even able to throw in a discount to match my budget when I was short 15$ - that is great service! She also helped my friend get a brand new tablet for free which blew my mind. We had a great time chatting and overall this was a fun and exciting time for me and my friend. I cant believe how kind these people are! I have been to the other sprint stores and I recommend this one because of the friendly representatives and the kindness they showed to me and my friends! Thanks Jess!! Your a life saver - - Dean

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