GameStop

Reviews 5

DI

dillon uden

Im very angry at this Gamestop I came in about a month ago looking for a game that just came out, they told me that it wasnt in and they werent going to get it for 2 weeks then they started to bully me into pre-ordering it. I literally had a 15 minute debate with the two employees that were there about why I didnt want to. it was so bad that I eventually had to just leave mid sentence because they were still bothering me about it and I didnt have the time. now today I went inn just to look at their game selection, I could hear the employee bugging people about pre-orders once again and i mean they had to say no like 5 times just to get the guy to shut up. I picked up my game and headed towards the register, the woman before me obviously didnt know anything about games. she asked "Xbox one or PS4?" he replied "Xbox one." which is fine with me BUT he started to tell them about the Xbox one, he started telling them about features that werent even announced for the system. I couldnt take it anymore and blurted out "they were trying to make it so you had to pay a fee for used games." he looked at me with a glare and said "thats not true."(which it is true it used to be all over the internet. go look it up on IGN.) the girl picked up her things and left. now it was my turn it was clear that I was mad but the persistent idiot continued to ask me if I wanted to pre-order I answered "no, just sell me the d#%$ game." I will admit that I wasnt polite to him and wasnt a good costumer. but still he asked me "do you want a rewards card?" even after my profanity and clear disgruntlement he still was trying to sell me stuff. I just said no and we completed the transaction. I left for a bit and went back in to apologize. the manager was there though and I quickly said sorry to the employee and started to tell them about my last visit and how I dont appreciate people lieing to their costumers. the manager even had a debate with me about the stupid Xbox even when I gave them news sites for games they continued to say that it wasnt reliable. I just left after that. I can tell you I will never go to another gamestop again because of this store if you want used games I would suggest graywhale or marios and new id suggest best buy or target or walmart. these people will do anything they can to separate you from the money in your wallet so please dont support them.

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PE

Penny Squish

First of all, I walked into this store for the first time and the entire store smelled like someone majorly farted or pooped in the corner of the store. I went in trying to buy 2 wii controllers. I looked everywhere around their oddly set up store. Finally I found two controllers locked up on the shelf. I walked up to the desk and asked the kid working if he could get it for me. He said yes and then answers the phone right away.... He stayed on the phone the rest of the time I stayed there. There were so many people in the store, I was afraid someone else was going to get the controllers before I could. So I sent me friend to ask the other worker to unlock the controllers while I waited by them. The other worked walked by me and i asked her to unlock the controllers. She said she would and then... once again, never returned. My friend luckily was still waiting in line to talk to this same worker. My friend finally talks to her and walks over to unlock the controllers (25 mins in store by now)... She unlocks them and then tells me,,, "sorry this other girl is going to get the controllers because she waited in line".... Are you f**king kidding me?? Thank goodness the "other girl" was my friend, but this worker had no idea and was just going to gladly give them to someone else, even though I had been waiting for assistance for almost 30 mins and had asked several times for help in this fart smelling store. I will NEVER return to this location. The kids running the store were aweful and extremely rude. There needs to be some adults in the store and a different set up. It didnt make any sense in the store.

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A

A Private User

I called gamestop at 8:56 P.M. and told them that I was right next to their store in american fork. I was just putting gas in my car and then I would be arriving at their store store by 9:00 P.M. to pick up a game that I wanted to purchase. The person I spoke with said to just get there by 9:00 P.M. and I would be able to get the game. I arrived at the store at 8:59 P.M. and I walked in, the manager immediately walked up to me and said that they were closed and I would have to leave. I asked him if I could just pay for the game that I wanted because I already knew what game I wanted to buy (Which realistically would have taken probably a minute to ring up and pay for). The manager was extremely rude saying that they were closed and I would have to come back tomorrow. As he was saying this there were other customers at the store that were still being helped. This is completely unacceptable. That is the worst customer service I have ever had. I will make sure to never go back to that gamestop again. the people they have working there have always had bad attitudes when you go in to pick up a game. Im am very disappointed with my experience tonight. I let them know in advance that I was coming and they still didnt service me. I guess my business isnt good enough for them.

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K

K G

Horrible customer service! Had a game in hand ready to buy but waited in line for 15 minutes before leaving. No one was in front of me except the person being helped at the counter. There were two people working, so one could have gotten on the other register. Neither employee said anything to me at all...no "sorry for the delay", or "well be right with you." just a simple "hello" would would have been great but not from these guys. In fact, while I was waiting in line one of the employees walked up behind me and and just stood there until I moved out of his way so he could walk by. Then I watched him walk behind the counter. He never said excuse me or anything. I dont know who is managing this store but they need to give a damn about the customer and teach that to staff. Basic customer service 101 guys!!

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CO

Coltyn Holsdaway

I went in and pre ordered a guardian Amiibo for breath of the wild, I was helped by a younger gentlmen that brought up breath of the wild. He started talking about possibilitys for the game and I stopped him mid sentence telling him I want to keep the game a surprise. After I pre ordered the guardian amiibo he casually brought up a huge spoiler for the game. I am extremely upset with this location. I have had problems in the past with them but nothing major enough to write a review over. I am still extremely upset with this man. I wouldnt have been so upset if I hadnt just told him seconds before that I was avoiding spoilers for the game.

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