AutoZone
| Category: | Auto Parts Store |
| Address: | 762 E State Rd, American Fork, UT 84003, USA |
| Phone: | +1 801-763-9870 |
| Site: | autozone.com |
| Rating: | 4.1 |
| Working: | 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 8AM–8PM |
Location
Photos 27
Reviews 33
BR
Bryant Larsen
I had a blown headlight still under warranty. Donald, a so-called "Manager" answered my call, and told me there was NEVER any warranty on headlights, and there would NEVER be a warranty. They showed me the warranty info IN WRITING when I bought it - one of the reasons I chose those headlights in the first place. I called OReillys - they handle those warranties IN STORE - no hassle required. When I called the Orem Autozone to ask for a complaint number, Aaron gave me the number, and respectfully offered to warranty the headlight - no charge. Donald didnt have to be a jerk - there was no cause to be that rude. If you need parts, go to the Orem store where they will treat you better.
TR
Trevor L.
Better than the Provo AutoZone, It all depends on who is working there for your experience, I recently bought a part for my car and they gave me a gasket that went with the part free. I had to re-buy the part as I lost it.. this time at the Provo AutoZone they charged me $3 for the gasket, so its hard to rate as so much of your experience there will depend on the auto parts seller.
JO
Jonathan Anderson
It honestly does not matter if I go to my local Autozone in Lindon or to one all the way up In SLC or to just this one here near by to the American Fork location, the employees are always willing to go out of their way and help, they are knowledgeable and friendly and help to provide cheaper solutions rather than sell me the most expensive thing I may not even need to fix the problem.
NA
Nate Hawkes
I got what I came for, but not in the way I expect. Customer service is an art form and these guys are not artists. Be passionate and dont treat customers like they are inconveniencing you. Like I tell my kids, its not just what you say that matters; just as important is how you say it.
WI
Willem Kampenhout
Kind, courteous, and offering to help even when youre not buying anything. I called about the strips oil drain plug that I couldnt get out of the oil pan. The employee offer just a slight tip in how to change my approach and it came right out. These guys are the best! Thank you
KC
KC Ushijima
Great customer service. Aaron was very helpful. I went to AutoZone because I was told I needed a new car battery when I had a recent oil change. Aaron wanted to make sure I actually needed a new battery and he tested my old one. Then he installed the new battery.
NA
Nathan Major
Decent store. Their layout of stock is a bit weird, and the guy behind the counter took a while to notice we wanted to check out, but whatever. If I need auto parts, this place seemed ok.
JU
Julie Hyder
The customer service was so condescending and passive aggressive. This includes the manager and the guy helping the manager. I think I will take my business elsewhere.
JO
Jonathan Williams
This AutoZone saved me late at night one time when I was changing the brake pads on my Mustang. They are open late and lend out tools. Great selection of products.
VI
Vinod Varghese
This Store is excellent especially the people who work there. I regularly buy items for DIY and also use their Free Rent a tool service. Keep it up.
JA
Jamie Page
My husband fixes cars on the side and he gets most off his parts here. Hes a very picky person so it says a lot that he keeps going back.
AL
Alan Hungerford
Typical Autozone selection but the service is mediocre, you have to go searching for someone to help you and even then it is hit or miss
BA
Barbara and Jim Williams
Need a new battery? They test your old one and help install your new one. So professional and pleasant to do business with!
JA
Jake Huggard
These guys helped me find a used battery to save some money on a car I was preparing to sell. Nice people, nice place.
MI
Mike Parx
The guys there will definitely help you out with that little problem if they have the time and are not too busy.
CH
Chris Ballam
My battery was dying intermittently so I went to AutoZone and they ran diagnostics on the battery for free.
JE
Jed Reisner
They didnt have the part I needed but they found it at a different location and had them hold it for me.
XX
xx hi
Horrible customer service and even more warmer Pirates drive down the street to Napa or OReilly
WI
William Black
The employees were very knowledgeable in helping me find the best parts to fix my car.
AL
Albert Shuxiang Li
The helped me install the new purchased battery free of charge! Great staffing!
JI
Jihad Ashtawy
Good service, they dont have great service, but it is good service
BE
Bear C
Waiting in line and the dude just clocked out and went on break.
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先由来武彦
I found everyting I needed. The staff wasnt the most polite.
JE
jerry hayward
Good selection, loaner tools, friendly and helpful staff.
CA
Cameron Moon
Always liked autozone. Better service and prices usaully
KA
Kaylene Ennis
Amazing and great customer service. Very knowledgeable
MA
Matthew Hales
They were the only ones that had a part I needed.
TR
Trent Maddox
Always helpful and usually have what I need
SA
Sam Szabo
Very helpful staff.
JO
Jose Palacio
Cheaper autopart.
JA
Jay Wanzer
Fast and friendly
SH
Shane Baker
Fast and helpful
LY
Lynn Ruff
Good service
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