Verizon

Category:	Cell Phone Store
Address:	5941 Farm to Market 2920 d, Spring, TX 77388, USA
Phone:	+1 281-355-5501
Site:	verizonwireless.com
Rating:	4.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 13

Reviews 28

Kendall Parks

NEVER going back!! Such a horrible store!! a bigger male associate "helped" me and was the most unhelpful person. Cant rememeber his name, but he was large, tall, and had dark hair with a matching beard/goatee that connected. He was extremely rude to my 2 year child as well, all because my son was running around joyfully. Oh & Dont bother asking to speak to the manager because he was an idiot and unhelpful too. The employees have no good customer service and not willing to work with you at all! They just told me "well, we cant do this and we cant do that" Really? I went to another verizon store and they helped with absolutely everything! Go the Verizon at Willowbrook or Northwest Freeway. So much more of a better experience than this piece of crap store!! The manager is some young guy, prob 25-35 yrs old. Get a new profession, please. Again, NEVER going back!!

Dj Deyo

Extremely unhelpful and all they want is your money. Got a brand new phone from them 2 days ago and have left it UNUSED in my room until this morning when I noticed a hairline crack on my phone already that caused 2 buttons not to work, I had not used it other than setting my phone up at the store to this point. When I try to take the phone back to seek out a replacement for my BRAND NEW phone they proceed to tell me there is nothing they can do unless I claim insurance on my brand new phone for $100. He called me a liar and said his store could have "never overseen such an issue", so basically Im screwed for 2 years or unless I give them $100. They only care about your money and the commission they make and could give zero craps about you after they receive your money. Do not go to this store they will cheat you out of your money any way they can.

Edgardo Quintana

Went in to this Verizon location because we had questions about our billing and internet speeds because lately it has been very slow. I wish I had a chance to get the ladys name who waited on us because I would put her on blast so hopefully management would see. She was awful. She was rude and condescending taking the "these people just cant pay their bills" attitude instead of a helpful one. She rolled her eyes multiple times and when we told her the problem we were experiencing she rolled her eyes and said "well no-one else has that problem." Terrible service lady. I told her to give me my phone back and I walked out. Just a rude miserable terrible lady to give service like that. If that store manager cared about business they would review her immediately.

Juan Barajas

Need to do a better job of staffing on weekends and let customers know the approximate wait time. I went to this location on a Sunday afternoon and was told that there was 3 people in front of me which I equated to 15-25 minutes of waiting. I patiently walked around the store for 30 minutes....45 minutes later still no support. I to ask the employee at the front door how much longer it would be, she shrugged her shoulders and said that she could not say.... Will visit the Tomball or woodlands area instead.

Rebekah Butts

I have gone through multiple upgrades at this location and have had very positive experiences each time. J.Clark and Chris J. were awesome. I cant imagine why people have put negative reviews here unless they just didnt understand policy. The customer service is great and I will continue to do business at this location as well as recommend others.

A Private User

So far so good! I am still working with Nikki and she is AWESOME! She is not a pushy sales gal just interested in getting you the best deal she can and even spent time explaining the different phones and options! I am very impressed so far! I am probably going to switch from AT&T TO THEM! Thanks Nikki! Keep it up girl!

Loni Hamilton

Would rather go to the dentist and have teeth pulled than have to visit this store.we are STILL waiting on a upgrade phone to be delivered to our home!( after being told it was overnighted twice) Weve talked to 5 different Verizon staff and have gotten 3 different answers! AVOID

Mark Mullen

They are so slow, but if you bring in a screaming baby it seems to speed the process up. The one place we hope our child is being annoying as hell. We purposely let him set off alarms. Yeah, were those people!

Bryan Hendrix

I got really good service here, which honestly seems to be a rare thing with Verizons these days. I hate the upgrading process and options that Verizon has gone to but they made it painless as possible.

Shanna Layne

#1 in Customer Service - Go see Nikki! This review is completely unsolicited. I went to another Verizon and the person who helped me wasnt as knowledgeable, friendly or as helpful as Nikki.

Shium Rahman

The store I always go to. Helps me out right away or at least lets me know how long the waiting time is. Usually have a good collection of phone in stock too.

Matthew Juge

Excellent customer service. Courtland helped me resolve my phone issue and answered all of my questions thoroughly. Very helpful and professional.

Christian Curtis

I have been to alot of phone company stores and i have never been to one as helpful as this verizon store. If i could give them 10 stars i would.

Ken SpringTX

The service I had and speed of getting a new phone was awesome!! Maybe spent :30 minutes.. i drive out of my way to go here.

Stephen Hagen

These guys will book you up!! Lou and Kevin are the MAN!! They will do whatever it takes to get you going.

Love Bubbles

Not a huge variety of phones, but they did help me discover the wonders of the Pixel by Google.

John Galbraith

Chris is the man! Big help getting my phone fixed. Thumbs up for this store.