Best Buy

Category:	Electronics Store
Address:	19503 I-45, Spring, TX 77388, USA
Phone:	+1 281-528-2957
Site:	stores.bestbuy.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 8

David Pipkin

I have been a customer of Best Buy since the mid-nineties. I moved to Spring in 2006, and after several instances of poor to mediocre service at this store, I took my business up to The Woodlands location. As of now, the Spring store just won it back. I purchased a clearance item at The Woodlands location, and the item turned out to be defective. I tried to return and exchange it, but the only item that matched the specs was the newer version of the item I purchased, which would have cost me an additional $300 over what I paid for the clearance item. After some discussion, the Sales Manager would only agree to take $50 off the price of the new item. His attitude was clear: he knew that was the only option, and he had me over a barrel. As the defective item was a store clearance, the decision was at their complete discretion. Best Buy Corporate was willing to do more, but had no jurisdiction in this situation. I could keep the defective item, return it and get my money back or buy the newer one at the much higher price. The manager showed no concern for my situation. It was okay if I lost what would have been a good deal, and it was okay if I lost money, as long as his store did not. My wife persuaded me to give the Spring store a chance, as she has been trying to convince me it was the better location for months. She was right. I met with the Sales Manager, Q, and he listened. He agreed that The Woodlands location did not do enough to take care of the situation, as did Best Buy Corporate. Q agreed to take $100 off the price of the product, and Best Buy Corporate even offered to send me a $50 Gift Certificate for good measure. Kudos to both for being willing to take care of a customer, even covering for the poor and unfair treatment by one of their other store locations. It is a shame that The Woodlands store isnt willing to keep Best Buy standards, but I am glad that the Spring store has stepped up. I am able to remain a Best Buy customer, and shop at the store that is actually closest to where I live. The moral of the story - listen to your wife!!!

Mario Vandemoortele

I just moved to Spring Texas and received a whole bunch of promotion cards by mail from the united states postal service. I was pleasantly surprised that i got a 10% off card start fresh move in with the latest appliances and technology. So I went to the nearest Best Buy 19503 I 45 Spring TX 77388 to go and buy the SONOS Play 1 two room starters packet that ive seen online for $349 I didnt find that package and asked a representative. He told me that that wasnt in the store and so that I had to buy it online. I asked if he couldnt order that for me, and he replied no and walked away. I had the feeling that he just didnt want to go through that trouble, and found that very rude for a salesmen... Anyway, i hesitated and then decided to take a single speaker SONOS Play 1 for $199. Arriving at the checkout, i gave my 10% card. They scanned it but no reduction came off the price. I pointed the men out that something must have gone wrong. He said to me that that card never works and is basically only to lure people to the shop. That really made my blood boiling. It was a wasted trip and I left everything behind there.

A Private User

Went in to buy a camera and was told without buying the warranty they have a 14 day return policy. I told them that it concerns me that they didnt have enough confidence to at least stand behind the manufactures warranty. The said it was a store policy. I could see buying a warranty for off brand items, but I was buying a big name for better chances of not being annoyed with factory flaws. I went next door to Target who had the Same camera for cheaper. They said their return policy was 90 days. Although I didnt purchase it; Targets extended warranty was cheaper and lasted longer. So I think Best Buys policies is kind of a pressure to buy their warranties. I do not know have another store that practices this 14 days!? I guess Ill still give them my DVD and CD business?

Brian Fason

Best Buy used to be a great place to purchase electronics but as with most successful companies these days, they have let profit out weigh customer service. Gone are the days when if you had a problem with a product, you went back to the store and they made it right. I recently bought a Sony Blu-Ray 4K player and 65" TV. 27 days after purchase the blu-ray stops working. I take it to the store and was told that since I didnt buy the "protection plan" they wont exchange it. I now have to send it to Sony and they will repair or replace it in a few weeks. So basically in other words, if you want customer service you have to pay extra for it. No thank you, lesson learned, there are plenty of other stores that are much easier to deal with.

Mark Tennis

Terrible people at the geek squad. Stay away from these people as they are total incompetents. Starting with their so called supervisor Casey and the thin skinned girl Acesia. They are unable to retrieve data on my hard drive and then Im told if they send it off it could be really expensive and if I want the hard drive back after repair or replacement of my computer ( key words my computer) I cant have the old hard drive even then. I will never again do business with any Best Buy due to this issue. I saw on other reviews about their warranty policies and should have known better than to do business with them. STAY AWAY!!

Araz Mamedli

Hugely disappointing experience. I have been shopping best buy all over the country for over 20 years. After spending around $1500 over a few weeks at this store I needed to return an aerial antenna which gave no reception at the new house. $50 value was too much for the manager to take back and grant store credit (kept saying he had no authority to accepted after 14 days) something that was resolved in 15 minutes at the woodlands store 8 miles north of this one, which is a good thing since otherwise I was going to call it quits with best buy.

Thomas Hooper

Purchased old version of MS Office last year with a "guaranteed free upgrade". Contacted them online for upgrade and was told that "if Id bought it online theyd be HAPPY to just send me the new one, BUT since I used my Rewards card at a STORE, I had to go back to that store. So I go back to the store and they tell me the guarantee is no good because they dont honor anything from before the "restructuring". Liars and cheats. Ill pay more elsewhere, never shop there again. Hope they go out of business.

Jamie A

This Best Buy is so frustrating! Despite having many sales associates roaming the building, there never seems to be anyone available to help you. Also, when you do manage to flag someone down, they arent very helpful. I dont like the new remodel of the place. I think the layout before was a little more shopper friendly. The bathrooms are also in constant need of attention. The only positive thing is their warranty program. We have had several items replaced so the warranty is worth the cost.