Builders FirstSource

Category:	Lumber Store
Address:	9901 Doerr Ln, Schertz, TX 78154, USA
Phone:	+1 210-698-1959
Site:	bldr.com
Rating:	2.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 15

Reviews 6

Harvin Moore

INCOMPETENT!!! 2 of the 8 windows they installed DO NOT WORK. They wont stay open - presumably because the counterweight strings are broken. We have been trying for SIX MONTHS to get them out here to fix them, and they have failed to show up three times. This is a vacation home and we are almost never there on weekdays, so if they miss an appointment it can be two months before we are again there on a weekday to meet them. The first time they just didnt show. The second time we had told them we left the gate and barn open for them and to come whenever it was convenient for them. For two solid weeks it was that way and they never showed. This time they were specifically told to come to the property NO MATTER WHAT because we would be there for four solid days during spring break and not leave the house. They chose Friday 1-4 pm. We were here (in fact, its STILL not 4 even as I write this). They wanted cel numbers and we told them our cels are not reliable at all this far out in the country, but that they needed to show whether we answered the phone or not. At 2:30 I called to ask where they were. They said they had called the cel numbers, not gotten an answer, and gone on to the next appointment. We said we told you the cel numbers werent reliable and you were supposed to come anyway because we said wed be waiting for you! They called the technician and said sorry its not convenient for him to return. This is complete bull. And all this incompetent customer service on top of POOR INSTALLATION QUALITY!!! The windows did not stay open from when they first installed them. So F for work quality, and F for customer service. NEVER, NEVER, use this company!!!!

Oscar Soler

Porque no te atiende lijero el personal no es amable tiene que saber culturas para atender alas personas

Ryan McDonald

Called twice was on hold for 10 mins first time, 5 mins the second time waiting for a price. Just gave up poor service!!!

Gerardo Jasso

Really bad customer service, every time I call they leave me waiting or hang up on me.

Bobby Martinez

They have great prices, great service and quick turn around on special orders

Henry Miller

I love my job