BMC - Building Materials & Construction Solutions

Category:	Building Materials Supplier
Address:	4501 Burleson Rd, Austin, TX 78744, USA
Phone:	+1 512-444-3172
Site:	buildwithbmc.com
Rating:	3.3
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM Closed Closed

Location

Photos 19

Reviews 12

A Private User

We ordered a door before Thanksgiving for a customer. My husband walked the showroom floor with 2 Stock sales professionals. They discussed and chose a door, and we paid for the door. We were told the door would be ready the following Monday. After 2 weeks of calling Stock and either getting no answer at all or being told the sales woman that took our order was out, the door was finally ready. Stock never even called us to let us know that it wasnt ready, nor did they call when it was ready. We had to call everyday and have someone check for us. The worst part of the whole mess is that IT WAS THE WRONG DOOR! We had to ask our customer if they wanted that door since it took so long to get it. The declined, and now are dealing with the sales woman who needs additional time to "verify" the error on her part. So, I guess it will be another 2 weeks of calling everyday, maybe even more since they seem to close the shop often for inventory, extended holidays, etc. We will use Home Depot or Lowes for our customers needs in the future. This kind of disorganized service must be the reason the North Austin location closed. 1/13/10 Got a call that the new door was ready... it was constructed out of the wrong material! They ran out and decided not to bother asking me. They are redoing it... again. 1/20/10 Finally got the right door, went to install the door, guess what? The door knob and dead bolt were in the wrong spot. We had to cut new holes in the frame to get the door installed. On a plus note, the hinges were in the right location. Thank goodness this fiasco is over!

Fid Bartolo

I placed a order for a new construction order and they over sent me material and over charged me as well and on top of that it took them over two weeks to pick up the lumber from my lot. They still havent credited me back and its over $6k. I also ordered windows from them and they sent me the wrong ones. my contractor almost put no opening windows in the master bedroom which will NEVER pass inspection (obviously). They should already know that cant be done since they have well over ten years being in business. Then they wouldnt refund me for the wrong window (that they ordered!). So I had to spend more money on there mistake. The assistant manager was extremely rude. They are very unprofessional and make mistakes all the time and fail to admit it. Ive been a contractor for twenty years and they are the only company i have ever had problems with. I will not do order anything thru them again and i dont recommend them to anybody. If you do decide to I encourage you to double check everything and make sure they dont over send you anything especially if its a big order.These people are liars,frauds,and they dont care about customer service. Beware!

Jerry Spoor

Their inventory is not accurate so after paying, the supplies did not exist. Arrival of new supplies was 3 days beyond the day promised. Three trips for me to pick up 1 item. Hardy siding was $33.48 and the same item at Lowes is $25.98. Finding things on their premises is not easy and getting help is difficult.

S Buffking

Never should anyone have to experience what I am going through with this organization.... No shows / no calls / zero follow up......Beware ! & I am being nice ! Over 11K spent and after 10 months...they installed a fire hazard...my latch still does not operate properly to access the outside of my house.

b Brooks

I bought trusses from these guys a few months ago . and I am very happy with my service. the price was right, they were quick and accurate, and I will recommend them to anyone in the future. good job Stock!

Martin J

They work so slow in the contractors desk, theres no line but they spend about 30- to 45 minutes to attend only one customer, so if you see 3 or 4 people in line expect to be there 1:30 to 2: 00 hours

Garrett Silvert-Noftle

they lost my special ordered pieces less than a day after they contacted me to say they were recieved and logged; it only took an hour of waiting around for them to let me know. TERRIBLE!

Jared Rogers

Very easy to walk-in and order my moulding, pay, and then drive around to pick it up at Customer Service. Very helpful staff.

Dustin Lawless

Waited for over 20mins for someone to show up at the warehouse to give me the piece of baseboard I paid for.

A Private User

from the interactions I had with an employee.... I will intentionally avoid this company in the future

Henry McManus

Needed some custom pocket doors and was able to order them easily, and received them quickly.

A Private User

The price is unbeatable, and the service is pretty good too.