AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	2202 Lakeview Pkwy #104, Rowlett, TX 75088, USA
Phone:	+1 972-475-4566
Site:	att.com
Rating:	3.6
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 19

Reviews 9

Holypickle

By far the best experience Ive ever had in dealing with an authorized AT&T retail outlet. First of all, the customer service is unmatched. After standing idly for only thirty minutes I was gifted by the presence of a distracted, disheveled native woman who spoke eloquently in only sighs and hushed mutterings. I feel bad though, because I asked her to do things that her job entailed, which is clearly a violation of workers rights in this particular store, evident in her extreme exasperation and intense disinterest when I asked difficult and probing questions like "What are these phones specifications?". The overtly rude stares and snickers from the other employees only enhanced my purchasing experience, and frankly has teetered my opinion of this store from "like" to "love", since dealing with retarded children is my favorite past time. But alas, after some carefully placed and totally necessary apologies, I was unofficially sold a cell phone. Huzzah! Praise be! Truly a miracle amidst miracles that they would so graciously accept my money! But the story couldnt end here, could it? No, of course not, because an Authorized AT&T Retailer whose main objective is to sell things simply cant make the purchasing of things easy. No, quite the contrary; the purchasing of anything within store premises needs to be a mind-bendingly painful, time-consuming, horridly wasteful experience. After the second system crash, the sales associate finally got all of my information in correctly and I was able to charge my AT&T account the total cost of the $650 phone. This took a cheeky 2 hours, which is no big deal since time isnt finite and I have nothing better to do on a Saturday afternoon. But in order to pay for the taxes, I ""decided"" to use (what is an arguably dated and archaic form of payment) a debit card from Chase bank. Evidently, here at the bitter end, Gods smile had faded, and the sales associate decided their system simply couldnt handle debit cards from Chase bank, which is the first time Ive ever heard anybody from any store ever say anything like that ever in my goddamn life. So after trying this, and that, and twirling her hair, and blankly staring at the computer screen, I was forced to leave empty-handed. Tl;dr this store is unbelievably, ridiculously bad at selling cell phones. also the little fat tattood fellow that works there is a massive tool that should consider suicide

Richard Arthur

Purchased a simple unlocked flip phone for my 87 year old mom in Florida because shes having difficulty with current smart phone. I walked in the door, explained what I needed and the Sales Associates response was "Since its not an ATT phone, Im not sure it will work." I handed the phone to her and she said "This takes a large SIM card. Im all out right now." I asked her when shed receive more and she responded with "I dont know. You might want to try the corporate store off I-30." This is the polar opposite of excellent customer service. Why couldnt she have picked up the phone and called a neighboring store? Why couldnt she at least I apologized? Although a manage a store in Rowlett and this ATT store is convenient, I will NEVER go back and discourage everyone else to stay away. The manager of the unit needs to do a much better job of hiring and training for this store to continue to open its doors.

FoxTone

If I could give 0 stars I would! Dont let the customer service fool you, at first they seemed very friendly and helpful, however all they care about is their $$! They quoted us about $153 which sounded pretty good for our family of 4. When we got our first bill we were charged $400!!! Now I understand it was gonna be a little more at first but that was way too much! We ended up moving and the at&t where we moved told us that the bill will be lowered to $300! The kind lady at the new at&t told us the previous lady screwed us and gave us the wrong estimate! I guess the moral of the story is dont go to this store till they fire that employee and all the others at that store who said, "oh we are sorry we cant do anything about that." Btw the ladys name was Rosa

Kiersten Horsley

Zero customer service. Woman that waited on me was rude and had to call at&t customer service to tell her how to do her job. I needed to replace my recalled Galaxy Note7 and I waited 3 weeks for this fake at&t store to get them in. When 3 phones finally came in after going back and forth with various associates, they refused to do the exchange because they ordered it for me. This would be fine, if any of the 12 people I talked to over the last month had no there to mention that. Now I have to go to an actual at&t store, which I could have done 3 freaking weeks ago. Do not give these people your money. They would have to call customer service to see What to do with it.

James Boston

I dont ever write reviews, but I feel this one was very deserving. I was helped out by a gentleman by the name of Chris. I would like to say he went above beyond what anyone has ever done for me at any ATT store. He answered all my questions, he was very well spoken, and was very funny. I dont always buy the sales pitch but it was just to good to pass up. I ended up switching over from Verizon and switched my TV service to DTV. 2 months later Im completely happy, Im saving money and the service is superior to anything Ive ever had before. This will be my go to store from here on out. Thank You

Christi McLain

I purchased a screen protector from this place and paid $40.00 for it. It did not work and caused my screen to loose its sensitivity. I called to see if I could return it and was told no & to call the manufacturer. I go to the manufacturer website and it says to see the place where you bought it for refunds!!! So now Im out $40.00 and my phone screen doesnt work properly! I will not ever go back to this store. BTW...I was never informed about it not being able to be returned or that it was a final purchase!

Natalie Harvey

Lies to about what plan we would be getting.. Didnt get the gift card we were promised and was pushed into a phone they said was amazing and Ive had nothing but issues since.. Kettie was the rep we had and she never fixed anything or found a solution to her very bad judgement calls. Didnt tell me I was trading a perfectly good phone for 40 bucks.. Which I could have sold or kept... Much better than the one she said had the best camera around.. When I wanted to go with a cheaper phone!!!!

Damareo Benjamin

I visited this store, to look into getting a new phone. I was very pleased with the service I received. I was helped by a gentleman named Chris Sanchez who was well informed and knowledgeable of the different products. Chris was not pushy and help me make an informed decision on a new phone. Although I did not buy a new phone that day, I will be returning to purchase my new phone from this location, when it is available.

Ana-Alicia Scarborough

My husband and I were greeted immediately upon walking in the store by friendly staff. We were helped by Chris who went above and beyond to make sure we left the store completely happy. He answered all of our questions with explanations to make sure we understood. There were no problems at all. He even made us laugh while we were waiting. I definitely recommend going to this store and asking for Chris to help you out!