T-Mobile

Category:	Cell Phone Store
Address:	4301 Lakeview Pkwy, Rowlett, TX 75088, USA
Phone:	+1 972-475-9736
Site:	t-mobile.com
Rating:	3.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 12

Reviews 24

Alaiza Hernandez

So I stopped buy this location to get some information about upgrading my phone, because I had called over the phone and spoke to there representatives and she gave me a good price I just wanted to make sure it was true... well I have been a customer with t mobile for about 2 plus years now and I Never had any problem with them. So I go inside, and Im asking for pricing and the man because I cant say gentleman that helped me was extremely rude, throwing so much numbers at me so I ask him nicely can you write all this down please so I can show it to my husband so we can decide together if we should do it or not, Im guessing he thought I was just searching for pricings and taking it to other companies he told me, "why do I need to write it, whats there to write down its simple?!" Yes sir it maybe simple for you, since you have worked there for X amount of years but for someone that doesnt know needs things written down. Also Since the pricing that they gave me over the phone was completely different from the price he gave me I wanted to make sure I wasent missing anything so I simply wanted it written down. Well he answered me In such a rude manner. I left the store super upset! Im never visiting this store again. Great customer service is what I look for when I enter a place and thats the last thing I received. Oh and since he was so rude I wasent able to get his name but I know that he is skinny and bald! So who ever you are sir, congradulations on making a pregnant woman extremely upset to the point were she has to rant and give yall a horrible review! I would give you guys no stars if possible! To bad google is merciful and likes to be nice and we have to add atleast one star. Anywho I was able to call the t mobile representative again and not only did I complain but I also got pricings again with them over the phone, and well they took care of me. So atleast they helped me.

Brittani Winn

First I called sunday evening to see deals about getting my 9 yr old added to my plan. I spoke to the asst. Manager "Shaq" told him I coulnt come in then but would like to today (Monday the 18th) he took my name, number and told me I should make an apt because they get busy! I came in today at my said apt time..and an employee, Andrew first looked annoyed that we walked in.. and second stated that he couldnt "make us priority" because they didnt have me down. Nor even take appointments! That he didnt know why Shaq told us that. All while he looked down at his computer and hardly looked at us! When he could tell I was upset and i stated that we wouldnt wait just because of the lack of customer service, still could care less! Needless to say. We were there a total of 3 min and left due to being treated poorly by Andrew! I wont be returning to this location even though its a min down the road from me!

A Schlak

Mason and the other staff were awesome! We were looking for a new phone plan that met our needs and he was able to determine what made the most sense and at the same time helped us save money. He then worked with us step-by-step in the termination of the old plan, unlocking and transferring multiple phones, and helped us research additional phones for our college student so we could purchase one without us breaking the bank. I know the process took time but Mason gave us his undivided attention and we never felt confused over the process or rushed to make a decision. He was very clear in his explanations and I am grateful that he is the one that answered my call and later helped me in the store. The customer service was great and the financial savings a definite plus.

Hanna Rodriguez

i changed over to t-mobile from AT&T, first experience was here and it was AWFUL!! The guy didnt know what he was doing. We spent 2 hours here. The sales rep that was working with us left to eat lunch & said the other guy was going to help us. NOPE we just got ignored. I unhooked my own phone and left. My second time back was even worse. I sure will be going to Corp with this. Ive done mobile sales and this was ridiculous!!!

Ronald Cabreros

bought a phone from them with a protective case and screen protector. The next day when I took it out of its cass to clean the screen, the back of the phone had scratches on it as if had been used or returned. I literally had the phone for 1 day and kept it in its cass and never dropped it. I went up there to exchange it for another one, they wanna charge me a restocking fee to exchange it.

ge lo

This review is for the so called store manager Anthony on June 3 2015 Sir, I Dont care to know why some of your employees have left or been fired. I also dont care that you are bad at numbers (your words). Please DO NOT interrupt people when they are talking to you. You should NOT be in a costumer service job. I beg other costumes or potential costumers to avoid this store.

Lena C

Customer service, management is HORRIBLE!!! They do not give you all the options, warranty exchange is a joke - IPhones are a joke. They are on back order, so you wait, no guarantee when you will receive, nobody can tell you anything, BUT YOU WILL BE BILLED ON TIME, LIKE CLOCK WORK! !

A Alexan

Okay, Britton,,....Definitely, cant explain how he was there for me.. Dont please.. DO NOT take him away!!! .. Britt helped me, a 13 yr. Customer struggling through the tornadoes in Rowlett/Garland ..omg...horror video & pics.... No words, except, Thank You!!! sincerely. Jilliann

Josh Levin

Was told they had a phone in Stock. I drove 60 miles to get it and when I got to the store they did not have it. They just said woops and did nothing to make it right. Go to Rockwall or Garland and skip this location. Horrible management.

S P

The 20 minute wait time was ridiculous. I wanted to get a phone activated and added to my family plan, but they claimed Id have to change plans to something that wasnt as good. Im no longer a T-Mobile customer.

ossie williams

There is a reason I dont deal with T MOBILE they service sucks I only have the wife service with them I will never come over to them with my money

Jason J

Friendly people even though they get a bit busy sometimes. Explains everything well. Excellent service

Brittnee Payne

My experience was great. Anthony was very professional and helpful with all of my questions.

Greg Russell

Never open on time. Do not answer the phone. This is the worst store for customer service.

Roald Van Antwerpen

Great friendly and honest guys that work here. They take good care of your phone needs.

Kevin Meyer

Friendly employees; much faster services that other mobile stores