Russell Cellular, Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	5601 Liberty Grove Rd, Rowlett, TX 75089, USA
Phone:	+1 214-551-2626
Site:	russellcellular.com
Rating:	5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 12–5PM

Location

Photos 7

Reviews 11

Autum Marks

If you want to get ripped off multiple times without thinking twice then Verizon is the way to go. Let me share not only mine but my husbands (who is currently active in the military) experience with yall. Sorry I cant post the entire situation of what my husband and I been through but this is the major issue. Att told us that we should receive a final bill in the mail from Verizon. Which we did and was also a headache to switch ( if you ever switch from Verizon to a different phone company tell them you want the detailed itemize bill. This will speed the process up outrageously ) Our final bill was over $1,000 from Verizon. Att said they will basically help us out with our bill and send a card in the mail and will take a while to get the card however we would need to pay Verizon in the meantime so our credit would not get screwed up. So my husband and I again went back to Verizon. Spoke to a different employee. At this time we were no longer customers with Verizon and could not access anything. The employee was not able to access our information unless we given our social. So we did, and paid $200 on our final bill. The employee In the store states that we could call the finical service and they would probably help us set up a payment plan so our credit would not go to collections. So we contacted them we spoke to a gentleman. Got all of his information down. Anyways i told my husband that I did not want them to automatically take the money out of our bank. The gentleman states that we would be able to contact them and make payments to them and would not screw our credit up as long as we make payments every 2 weeks of $100. We all three agreed to this accord . 2 weeks later came and our bill was due to make $100.00 on the bill. This time we spoke to a lady on the phone. She seemed as if we were not able to make this agreement and we would have to pay the entire bill. However she eventually just let us pay our 100.00 on the time it was due. Two to three days later. My husband and I do not have a lot of money we are newly weds and trying to get by. At this time my husband did not have any food and we had just paid all of our bills so we barely had any money to our name. What little money we did have we were WERE going to get food so he can eat the next couple weeks. When I look into our bank account I had noticed that almost $900.00 yes $900.00 dollars was taken out of our account from VERIZON! We were now NEGATIVE $600.00 dollars in our account. We did not agree to this they did this behind our back and stole yes STOLE FROM AN ACTIVE SOLDIER IN THE MILITARY that is starving now because of Verizon being selfish and greedy!!! This infuriated me so much that it made me sick to my stomach literally. I have health issues and not only do a work full time with one day off going to the hospital barely getting by my husband and I have to deal with this whole different issue. Great! We contacted Verizon Financial service spoke to the manager told him what happened and he basically says " sorry this happens to you but you need to contact your bank and say its fraud." The manager didnt even take responsibility of his employees below him! Long story short. We did contact our bank and got the situation under control and received our money back once again. So yes if you want to continue your service with Verizon who does not care if they take one penny or thousands of pennies that do not belong to them and steal from there own military that protects these same people that I had mentioned above. That gives them there freedom to be able to sleep at night. Be my guest. But this is the last time that my husband and I get screwed over from Verizon. We will no longer have any connection with Verizon ever again.

CLC1968 Co

Run as fast as you can from this store. Promised a variety of new customer incentives a few months ago and have had to jump through multiple hoops only to be told I would receive ZERO. To add insult to injury, I had to send in a perfectly good phone as a trade-in to trigger one of the incentives only to be told it was the wrong phone (the whole transaction took place by a Verizon Rep inside the store) and that I would get $0 dollars for it. Plus, I cant get it back. I love using old phones while working out or riding my bike, and now I dont even have it to use. Calls to Verizon yields promises of call backs, which never happen. Chats lead to no answers and promises of call backs, which - you guessed it - never happen. Calls to the store of course lead to nothing. Visits to the store yield to wait times, no answers, and promises of "well contact Verizon and get back with you." Not sure what to do at this point; the least I feel I can do is warn honest people in hopes they arent drawn into a stressful situation.

Hyun Sik Jung

Worst customer service ever! Very deceptive and misleading, I spent countless hours and over 7 months trying to correct multiple issues caused by them. They will change your plan without your consent. I can go on with all the problems I have had with them. Anyway, This is an authorized retailer, in other word its an indirect channel store. Do yourself a favor and only visit direct channel Verizon store. Simply avoid any store with " authorized retailer" sign. There is a direct channel Verizon store in Rockwell next to I 30 and in North Garland next to George Bush.

Stephanie DeMeyer

Great customer service: when you can catch them. They are often closed during business hours, with no explanation or note on the door telling when they will be back. There were other notes on the door from both UPS and FedEx, as well as other confused customers. This isnt the first time this has happened.

Carlos Mendez

Great customer service! Everything was explained in detail by the employee who attended me, and he made sure that I left the store completely satisfied and with no unanswered questions. Will definitely return again!

Melissa Ruth

Great customer service, good lookin people. They help you by what you need. I started with Verizon since last Sep. I come here for everything! You will love this place, they are very sweet!

mauro garcia

Best customer service Ive had in a while! Reps went above and beyond and even stayed after hours to fix my issues! Very happy with my experience at this location.

Regnald Taylor

Best Verizon store around. They really take time to show you how to use your new phone. Got a tablet too for FREE

Oscar Contreras

Had the absolute best customer service experience! They have a great team there and they are very knowledgeable.

Morgan Sissy

I received great customer service from the new manager Jon. I definitely recommend using this location!

Eduardo Argueta

Poor customer service. Never got the phone that I order after a month.