Gold Star Appliances & Lighting

Category:	Appliance Store
Address:	520 Central Expy S, Richardson, TX 75080, USA
Phone:	+1 972-238-9541
Site:	goldstardistributor.com
Rating:	3.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–6PM 12–5PM

Location

Photos 1

Reviews 14

Elliott Phillips

This week I went in to buy a new washer and had a decent enough buying experience. I paid and scheduled delivery/install for a few days later 9am-12pm. I made sure to explicitly instruct the salesman that the machine needed to go into an upper apartment of a house, and I was told that the delivery people would call me 30min before arrival. I got a phone call after leaving the store with the rep saying that they forgot to charge me for delivery. I figured it was just a small hiccup, so I returned and paid the delivery fee. No problems. I took half a day off of work on the scheduled delivery/install day so I could be home at the time of delivery. All three hours roll past, with no phone call and no delivery made. I call the sales rep on my way to work, and apparently there was some miscommunication between him and the delivery people, and that the washing machine would be delivered that afternoon. Again, I was told Id receive a call 30min before delivery. Luckily, my roommate would be home in time for delivery and install. A few hours later, I get a text from my roommate asking if I knew only one delivery person would show up. Apparently not only did Gold Star fail to communicate the correct scheduled delivery time, but they failed to call me 30min before delivery, and also apparently ignored my explicit warning that the delivery needed to be made to an upstairs location. So in the end, I paid a $40 delivery fee to have my roommate do half of the delivery and instillation work. I decided to buy from Gold Star due to their generally positive reviews and a desire to support a local business. Ill admit, this was a mistake. I lost out on half a days pay due to the delivery miscommunication, and paid a delivery/installation fee only to find out my roommate had to do half the delivery/installation work himself. I wish my experience with Gold Star had gone better, but due to poor service and logistical ineptitude, I will not shop here again - nor can I in good conscience recommend this place to anyone else. Youll be better off with a place like Home Depot, Lowes, or Best Buy.

Lisa Buban

UPDATED 5/1/17: Eldridge and Kevin at Goldstar did it again :-) This time I contacted Eldridge for a replacement electric cooktop for my parents who were preparing to sell their home, so it needed to be nice, but not too expensive - and it needed to fit the existing cutout. Eldridge and his installer Kevin Smith once again exceeded my expectations. My parents cooktop was perfect and reasonably priced. Thank you Eldridge and Kevin on your continued excellent service! 7/2016: Several years ago we did a remodel and found Goldstar to be the best combination of value and customer service for our appliances and lighting. Last year when it was time to replace our washer and dryer we purchased a Maytag washer and dryer set from them. During the installation there was a scratch on one of them. The Manager at the time was helpful but it didnt get completely resolved because I think that he left there during the process. When I followed up with it again sometime later, Eldridge stepped in and took care of us to our complete satisfaction. This is a wonderful place to do business with and I highly recommend them to anyone who is looking for great value and customer service when buying appliances or lighting. Thanks Eldridge!

Wonnie Woo

BUYER BEWARE! Gold Star subcontracts their delivery and installation, We purchased kitchen appliances from Gold Star, and were quoted a price for delivery and installation. When the installer arrived, he wanted to charge us $120 more to "install" a stand alone oven. Gold Star eventually sent another installer out with the appliances, and finally did the installation for the price quoted, but we believe the first "installer" dinged our refrigerator because he didnt place the cardboard packing around the edges when reloading it into his trailer.. We reported the damage to a "manager" by the name of Todd, and all he would say was,"Thanks for letting us know." No offer to repair our dinged refrigerator. Customer service is very poor after the sale. I will never buy from this business again.

A Private User

I wasted 10 days finding out an Internet Discounter could not meet their commitment to deliver a GE Gas Cook Top as promised. Paid a little more but got my product in 3 business day after talking with Ted on the phone. This was a critical path item on our rehab schedule in order to install granite. Maybe a little more to pay but a lot less then the costs associated with delays Paul R. Kapar Legacy LLC.

A Private User

Those who say these people have attitude problems must certainly go in with an attitude problem because Gold Star has everything and the enviorment there is excellent because everyone there is very nice, helpfull and freindly and they mean it to. We love you Gold Star...Frank & Sandy

Jin Shin

One of the few places if not only place to get 30 watt equipment. The newer appliances take 40w now so its very important for older houses. Reminder that the bill for installation is C.O.D. so you will have to pay that separately.

C AB

I paid over $3000.00 for a new refrigerator with extended warranty from Goldstar in September, 2015. In December, 2015, I received a used floor model with no extended warranty, not even a manufacturer warranty.

Bill Mantz

We go To Goldstar for all our appliances. They have proved to us they are a valued source to the point we no longer need to shop with anyone else.

John and Amy Ivanoff

Seriously!!! You have to call to get a price. I havent been able to get through for hours. It rings and rings then hangs up on you. ANGRY

Srimanikandhan Appunni

Very friendly and went all the way to help us pick our Range top. Thanks Gerry.

Daniel Meraz

Excelente appliances

Larry Thacker Jr.

This place lost my business by closing early.

John Goodrich

The people there are simply amazing