Category: | Tire Shop |
Address: | 1901 Dallas Pkwy, Plano, TX 75093, USA |
Phone: | +1 972-267-1877 |
Site: | discounttire.com |
Rating: | 3.9 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
MI
Milko Balakchiev
I am writing this review in case other customers are experiencing similar problem. I purchased 4 brand new tires for over $500. I had the car aligned the next day to ensure I took gook care of the tires and rotated them every 6k so there would be no excuses. Soon, I started noticing the front tires beating and wearing out unevenly. I called mechanic who did alignment and he said if it is beating, then its the balancing. I went to Discount Tire, they said its the alignment and rebalanced them. I ended up having to replace the front two tires shortly after because the problem persisted. Same process repeated for 3 pairs. $800+ later and 6 new tires in about a year and it was time for new tires. I went to Costco and bought 4 tires there. The problem disappeared. Conclusion, they dont know how to balance tires and dont take responsibility for job badly done.
TY
Tyler Lentine
Ive been to this location before and didnt have a problem. But today they were insanely slow so I felt I needed to document my experience. I made an appointment for 8:15 and I arrived at 8:10. Spoke with Luis and he sent me an email receipt at 8:22 according to gmail. My car was not pulled back until 8:55, I am standing outside watching. This is not acceptable by any means. Over 30 min from the time I was done with the clerk till my car was taken back, with an appointment! Just to clarify I came in for a spin balance and rotate, thats it. Unacceptable. Never had an issue before now though.
A
A Private User
Beware of their new scam, if you buy two new tires they will only put them on the back not the front. They claim its safer.... first off we all know the front tires wear out faster so youll need front ones more often, this requires you to buy 4 new tires if you want new front tires... Also they claimed if I didnt get 4 new tires that my car would not pass inspection (the guy happened to notice that I needed to get it inspected). I told him ok I only want 2 new tires, Ill switch them to the front myself, then I took my truck in and it passed inspection...
JA
Jason McVay
called couple days b4 (on a Friday) hand to set an appointment told the guy had a tire that kept going flat ask if he go ahead an order my tire, took truck in that following Monday, find out they need order my tire like I told them on Friday following Friday still no tire whats point in warranty on tire when Im driving on my spare for a week . Well its been a week an still no tire driving around on my spare for a week now wish I could give them no stars after this Ill spend my money on tires else where
A
A Private User
I usually do not take the time to write a review, but I wanted to share my great satisfaction with this Discount Tire store. I have been doing business with them for years and each and every time I am so impressed with their customer service. In 2010, such service is a dying art and I really appreciate the great service, excellent replacement policy and the free rotation and air check services. Keep up the great work!
JO
Joseph Allish
Worst Customer service ever. Had a blow out came in and was told it would be done in an hour and a half. 2 hours later they tell me oh sorry we had 11 apt before you and need to take care of them first. Still havent gotten it fixed. Its now going to take another 2 hours........Some ppl cant just sit around and wait all day. Completely crap. Cole is the manager there that is a complete joke.
KE
Kelsey Gorman
Showed up 30 minutes early for my appointment and didnt even make it out of my car before someone was helping me! Staff is very respectful and efficient. I got 4 new tires and am impressed with the quality of their installation. I havent had any other interactions with Discount Tire, so I cant say how they are when your tire has an issue. Overall I would recommend!
AN
Angelica gonz
Im very disappointed this time I went to discount tire ,is been second time around going. This guy chris was not capable of his job. I actually had to speak to mananager wich he did prove that I was right. And left "the mr chris" to finish. . but I left unsatisfied with unfished work and ask to come a 3rd time ..to waste another hr or so of my time.. not coool..
A
A Private User
Dont be fooled when they say "well get you right in, theres no wait right now". I called ahead and was told to come right in (10:40 am on Thursday). When I got there, they werent that busy. They took care of 3 people who came in after me with the same complaints - they were in and out in less than 45 minutes. Im there for 1 1/2 hours. Crappy service.
NA
Naga J Sugguna
I went there 5 min after office hours with a flat tire. Staff came to my car while I was parking there and told me "we are already closed". I explained the problem and he said "from next time onward please come before we close." That discussion was funny and the service is best. They found a nail in the tire and fixed it. I recommend this to everyone.
CA
Casey Latham
So pleased with the service! All of the guys there are so eager to help and very courteous. They were really busy so they recommended I set an appointment and came back later the same day. They guaranteed 45 mins or less and I was out in 30 mins! I am amazed at how respectful and nice everyone was. I will definitely return.
RI
Richard Craig
This company fixes reparable flats for free... what an awesome surprise! Fast and very friendly service... when Im ready for new tires, you can bet theyll come from this company. Its great to see a company offer this small service for free and help out their community.
AL
Allan Johnson
Travis was awesome. My wife and I both needed tires, was very helpful and got us no interest financing. He was also helpful in picking out sweet looking tires and wheels for her jeep, which she was very happy. Thanks for the fast and knowledgeable help.
DA
David Kang
Extremely courteous service, honest people, and unbelievably hard working, professional, and speedy technicians. Walked in, had all four tires replaced, and walked out in exactly 30 minutes. Will be giving all my business to these guys in the future.
JA
Jazz Jazz
I wouldnt recommend this location. I was told it would be 45mins. It took an 1 hour and 1/2. I came here to fix a flat tire but they end up causing more damage! They tired to blame me and I end up taking my car to another location.
DA
Daniel Flores
Excellent service. Went in for a regular balance and rotation but they found a bubble on one of the tires. Used the road hazard warranty, no questions asked. Thats why I love buying from this tire store.
MI
Mike B
Fixed flat. Had certificates. Im not convinced they rebalanced as they agree to do when they fix a flat under warranty. Make note of where your tire weights are. And compare...
JO
John Sanchez
DO NOT COME HERE unless you like waiting, stopped by because I got a flat and couple of blocks away... A job that everywhere else takes 10-15 min took them nearly 2 hours!!!
AD
Adam Hsieh
Ive been coming here for at least the past 5 years. Never had a bad experience. Schedule an appointment ahead of time online to avoid long waits - theyre always busy.