Cellairis

Category:	Cell Phone Store
Address:	6121 W Park Blvd, Plano, TX 75093, USA
Phone:	+1 469-404-8302
Site:	cellairis.com
Rating:	4.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 16

Reviews 11

Tal Ariel

Terrible customer service! Had trouble with their screen repair! Its a 3rd party screen, that Apple will not fix! I came in about 2 months ago to get my phone screen fixed at the store at willow-bend in Plano Texas. I also bought a screen protector and phone cases. I paid about 200$ all together. They told me that the screen and protector had a one year warranty. It was fine till a week later the screen protector started to come off and crack, I went back and they put anew one on. about 2 weeks later the same thing happened so I returned to them once again and the owner told me that if it happens again, they were not going to fix it and they would give me back my money. A week later same thing happened again, but this time the screen they put on made my screen turn yellow. They gave me back my money for the screen protector and fixed me phone, he proceeded to tell me that when you fix iPhone screens they dont fix right so its bound to have problems. Today Friday November 13th,2015 I went in due to my screen started coming off the rest of the phone, and had white spots all over the screen, and my phone isnt charging properly. I asked for my money back for the screen repair and he said with an attitude that he would put a broken screen back on the phone after he was done, doing what he was doing and then he would give me my money back. I said thats fine and a hour later I came back and he returned my phone to me and said I dont have warranty on it, after he told me that I had a year warranty on what I bought. I told him I wanted to speak to a manager and he replied "well Im the only one here right now" and was looking down at his phone. I told him that I need to speak to someone in charge, so he game me her card and told me to come in the morning. My experience with this companies store is terrible and I will never come back for their services again!!! They lie and have TERRIBLE customer service. I wouldnt recommend them to anyone looking to fix their phone, I would rather pay $100 more to get my phone fixed than deal with false information and terrible customer service.

Sean Sweeney

I have gone to several of these locations to fix my phone. By far the willow bend location was the best experience I had. At the other north Dallas locations, I tried to have my iPhone 5s fixed a couple of times and it took them over 2 and a half hours to fix on average. The willow bend location got me back my iPhone fully repaired in under an hour and I had 3 people in front of me. The manager, unaware that I had experienced other locations, was very respectful and helped me pick out a nice case for a good price. Im short, out of all the locations, willow bend cellairis is the best manger and treats the customers with the upmost respect compared to my other experiences in the Dallas area.

AJ Long

I went to the apple store, couldnt see me until the next day and it would cost me 250$ to replace the phone. I had a defective screen so i could not text, make calls, or really use my phone. I walked in to cellairis and i can say they now have my business for good. In fact im writing this review on the iphone 5s they fixed for me in only 15 minutes! 5 stars no doubt for excellent customer service and exceptional products at a price that no one can compete with. I encourage anyone that needs phone repairs to go to this store. Thank you so much for your help and i will be returning for all my phone needs. No phone repair store can compete with these guys. Thanks again guys!

AVE V

2 weeks ago I was told iphone 6s screen replacement is $120 . I come in today he tells me &135 . When i told him he said its not true ( not to mention my husbands friend just replaced his for $120 ) anyways the guy with long hair and heavy accent told me to " go ****myself and showed me the middle finger " while i am holding my 16mnth old . By passers were in shock and suggested i call police . Deff will not waste taxholders money on this tool . Someone will deport him for sure but i can not believe people write these fake reviews for them to lure us in

Rebecca Mckinney

Last month I looked up a place that fixed the glass for your phone screen and Cellairis popped up so I checked them out. The service was awesome and they fixed my phone in no time. Sadly, I had to go back because I cracked my screen again lol. However, once again Enis, he repaired my phone in no time. He also gave me a little discount for coming back and also for giving a review. So if ever you need your phone fixed or any accessories for your phone; dont hesitate to head on over to the Willow Bend Mall. This is Star Mckinney

Allen Vaughns

Hassle free and professional place to have your phone repaired, evaluated or replaced, this is the place! They also do a ton of other "tech" related repairs from iTouchs to iPads, as well as Galaxys and other android phones! Truly a great business with the upmost great customer service! Quick internal/external repairs for iPhone 4/4s/5/5c/5s with same day turn around service. They even offer a 90-day warranty for all of the parts they use on their repairs!

Victor Burns

I had a amazing experience getting my Iphone 6S Plus repaired. A+ Customer Service and the fact that I was going to cancel my apt. due to limited funds they went above and beyond to match my available funds was incredibly nice and unexpected. Excellent workmanship 100% happy & satisfied will definitely use them in the future for all my cell phone repair needs! I 100 A+ recommend this store for any cell phone repairs you may have.

Andrew Garza

When I broke my iPhone 6 I didnt know what to do. I looked at other places but Cellairis had the best combination of warranty, quality of parts, time frame in which the repair would be done and also add ons to the repair. I got half off of a high quality case after I broke my phone so I wont break it again. Great job guys! Anyone who has a broken phone should go here if they want the best work done on their device!

Emily Skouras

I broke my IPhone 6 and my Ipad while I was on vacation. (worst luck possible!) I brought them to the Cellairis Store at Willowbend mall and they fixed them both in less then an hour. The customer service was Awesome and the pricing was better then anyone else I could find. Thanks for fixing my phone and Ipad! Highly recommend. These people know what customer service is all about!

Burak TIRPAN

Absolutely the best repair place in town! I have an iPhone 6s and dropped my phone in water the other day. Even though Apple said theres nothing to do but to replace the phone, the guys at Cellairis made my phone come back to life in less than 30 minutes with a really good price. Ill always bring my business to these guys. Highly recommended!!

True Navarro

Already broke my iPhone 6 screen. Apple wanted way more than these guys were asking to fix it. These guys are quick, they promised one hour but had my phone done in 30 minutes. It looks brand new, like nothing was ever wrong with it. They gave me a good deal on a protective case for it so this wont happen again!