Varsity Bookstore

Category:	Book Store
Address:	1305 University Ave, Lubbock, TX 79401, USA
Phone:	+1 806-763-9368
Site:	varsitybookstore.com
Rating:	2.9
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed

Location

Photos 45

Reviews 7

A Private User

Not only was everyone in the store eager to help, especially when I couldnt find a specific book, they were more than happy to help me with a problem concerning another book store entirely. To be honest I was told by some family members to shop for books at red and black. Another local bookstore. So heeding their advice I did so. Everything was fine until I had a problem with my math book. I was unaware that if you buy a used book that the mymathlab was sold separately. At least that is what red and black said when I called their store. However when I called the Varsity Bookstore, they pointed me in the right direction, about how if I had bought the book their, that even if it was used, it is required to have a new mymathlab with it, and that selling it without one is a legal issue in product sale. With this information I was able to go back to red and black and demand a return for the book. I was able to get the book, but only after paying the difference. Regardless, afterward I happily walked back to varsity bookstore, and bought my remaining book. I appreciate a store that cares, even if they are not the ones receiving all the profit. I not going to shop anywhere for books other than Varsity Books. I am also going to recommend Varsity Books to all the other freshmen who havent gotten their books yet, and future freshmen as well. So thanks again Varsity Books, I will be back next semester.

grey samuels

EDIT 1 month later 3/20/17: I popped in this store because no other store had what I needed and just to see how they would treat me out of curiosity. I saw the tall blonde guy again and I have to say his customer service has improved 10 fold. They did not have what I went in there for but I could tell he was really trying and went above and beyond. Your business depends on Texas Tech students. Treating them with disrespect is a great way to go out of business. When I go to this place normally, I dont need help and I politely let them know when they ask. I get what I need and leave. Well today for the first time I had a simple question about whether they had an English book used or rental. First time in 3 years I have ever asked them anything. The response I got was enough to take my business elsewhere permanently. The book brand new was $125-$140 I was prepared to pay this. When I asked the tall blonde guy who was working the register upstairs whether they had it used, he didnt even look at the book and snapped "No we dont. Do you want to buy it or not?". I set the book down and went to Double T bookstore across the street where the lady was so nice, and not to mention resourceful, that I bought all my books there. They even price match at Double T! Re-train your staff on customer service.

Diana Brown

I ordered my books about a month before the semester started and contacted Varsity to make sure that the books were correct for my subject, which they confirmed they were exactly correct and were not alternate books. As well as when i got to the book store to pick them up the confirmed they were correct. A month into the semester i discovered when i needed the book that it was not the correct books, and when i returned to tell them the issue they refused to refund me nor give me the correct books, and that i would have to sell them back at the end of the semester. The semester ended and i went to return the books and the refused to buy them back claiming that the books are old additions and they are no longer being used. So they sold me old books that i could not use the whole entire semester Which I spent over $500 of my hard earned money on. IF YOU ARE READING THIS MESSAGE, I AM WARNING YOU TO NOT GO TO THIS BOOK STORE THEY WILL TAKE YOUR MONEY SELL YOU THERE GARBAGE THAT THEY CAN NOT GET RID OF AND LEAVE YOU WITH THE BURDEN OF WASTED MONEY AND NO BOOKS. GO TO CHEGG OR SPEND A LITTLE EXTRA GO TO BARNES AND NOBLE BUT DONT PURCHASE FROM THIS STORE.

Samantha Brookes

I have never felt more taken advantage of in my life! After being only three days late with my two textbooks I was informed that not only would I have to pay the late fee (which is fine, I was late in returning them) I would have to pay a replacement fee. The manager looked me in the eye and told me that I would have to replace the book that were right in front of him. When I tried to protest all he would say was that it was in the contract that was signed when the books were rented. I contract I did not sign, my mother did, and I personally would not have signed if I had know about that stipulation. I was treated rudely and was given no sympathy, considering I had to work all day (8-5) that saturday the books were due and missed their store hours (9-5). Im sorry I need to earn a living Varsity! What a ridiculous and heartless policy! They make the black market for organs look like a pillar for morality. Never returning to this Bookstore again!

Kate Gardner

After spending roughly $500 for law school books, I switched classes and needed to return a couple of books worth close to $200. I was told by an employee on a Wednesday that I had until Tuesday of the following week to return the books for a full refund. I showed up that Friday and was told that I missed the deadline to return the books by less than 24 hours, but they would graciously let me sell them back for next to nothing - maybe I could get $18 for one. The same manager who sold me the books in the first place pointed to the fine print on the receipt as if to say, "Wow, you idiot, the return date is right there." If your own employees cant figure it out, dont treat your customers like morons. Ive bought books and supplements there every semester, so its a shame that they wont treat repeat customers any better. I wont be going back; that was a very expensive mistake.

A Private User

I have shopped here a couple times because I had no other choice as no one else in town had one of the books I needed. Every time I have gone in there I felt like I was bothering the staff by asking where a book was. I was uncertain about one of the online access codes they had picked out for me because the title was not the same and it was $100. When I told them I was unsure the manager was extremely rude and demeaning, he told me that he had been in business for a long time and I should not question what he had handed me. It ended up being the wrong section and it was for two semesters when I only needed one. In my opinion you should never walk out of a book store feeling like crap because the manager was rude. I will never step foot in Varsity again, even if they are the only store in town with the book, I will pay extra to order it online.

Nev

Purchased a book online from them and paid for FedEx shipping. Hadnt heard anything for a few days and never got a tracking number. Send them an email and they say the book is in store and that they will send it if I want but they dont normally ship to Lubbock addresses. Poor customer service, never got a tracking number. Luckily the package was at my door when I arrived home. If it had been stolen, I would have no idea that it even arrived. Cant stress how poor the customer service I received from Dianne was. My recommendation is to just buy books from the Barnes and Noble on campus and have them price match. Customer service at B&N is 10x better than here.