Verizon Wireless - Your Wireless

Reviews 27

GU

Guillermo Flores

Chasity J. was the most helpful sales person I have worked with in a while. My phone stopped working and she helped me for almost 2 hours. She was patient the whole time and even helped me while I was on the phone with Verizon customer service. The whole time she was kind and took the time to listen to me. She assisted with calming me down and took care with my experience as a customer. Chasity also played music and was very kind as we talked about more than just the phone I came to pick up. The store was very friendly and clean as well. Haram A. was also very helpful and made sure to help me with all the questions I had. Even helped me with questions I had with my Mac. What a great experience. Stop by if you need something.

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tim heyl

Ultimate in rip offs. Do not use this store; it is not a Verizon store. I needed a replacement sim card; walked in and asked. Was told they were not a corporate store so would have to charge; heard 3.99. Thought, OK worth the convenience of location. Was getting ready to check out and found out price is now 29.99. NOT worth the convenience! Talked to Verizon customer service and the sim cards are provided to them for free. If you want Verizon, use a Verizon corporate store only! How do you know if it is a corporate store.... good question other than asking when you walk in.

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QU

quency perkins

If you need phone service for any reason, the best place to go is the Verizon Wireless (downtown HOU). I met with Deepa and she was absolutely wonderful. She helped me get more "bang for my Verizon buck" by changing my phone plan to one that better suited my needs and she even helped me decided which option was best for me to have the upgrade to the new iPhone 7. She was very professional, knowledgeable and efficient. Stop in and check her out. A Happy Verizon Customer :)), QDP 9/29/16

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LOTUS HOEY

A big shout out to Harman and Chastity at the Downtown Verizon store. They really go the extra mile to provide the best support for their customers. I had to decide what new plan and phone to replace my old broken iPhone 5se . After a lot of comparisons we upgraded to the 7 and on top of that these dynamite team even backed up my old and uploaded to the new! I have found my new Verizon store. These two truly are the face of Verizon, thank you!

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Andres Garcia

We have a corporate account and I needed to replace one of our phones... I called ahead to try to expedite the process... Harman did a great job for us! He went above and beyond to get us the new phone model that we wanted. Very pleased with their service and would recommend reaching to to this location for any cell phone needs you have!! Thanks again for your help Harman!

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Charmaine Smith

My husband and I just moved across the street from the Verizon Store on Main and McKinney. Wanted to change our plan to add more data capacity. Deepa, the manager, was extremely accommodating...shared her knowledge from many years of experience and patiently answered all of our questions. She and Chastity took such good care of us. So glad to have them as neighbors.

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J Netherly

Harman was Excellent! I came into the store not knowing what I wanted. I asked several questions and Harman was extremely patient. He was very knowledgeable about the products offered and clearly explained my available options. I returned to the store the next day as promised and made my purchase. He has gained a customer for life!

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Julianna McKitrick

Had a terrific experience with Khorey at Verizon Wireless in downtown Houston. He made it as painless as possible to replace my phone. He answered all my questions honestly and thoroughly. I even ended up switching out a new tablet for an older one. Whenever I need to go into a Verizon store I will do it while I am downtown.

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ER

Eric Terry

Chasity was a unique intelligent individual who answered all of my questions. I was beyond satisfy with my visit. I thought about switching to Sprint, but Miss Chasity ended up giving me a GREAT deal with my plan and saved me a lot of money and even upgrade my line.

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Sera Curran

Deepa and Sammy did a fantastic job helping me get started as a new Verizon customer. They were patient and really honest about the process. Deepa was incredibly sweet and I could tell she wanted me to be taken care of. I will be back to see them :D Thanks again!

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AB

Abby Barker

I am super impressed with Chasity. She stayed with me for almost two hours past closing and several phone calls to the service desk to make sure I was able to get my upgrades. She even managed to get me onto a cheaper plan where I got more data. Thanks!

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Tony Garcia

Deepa was amazing in explaining everything in words we could understand. Came in to replace one lost phone, walked out with two phones for only an additional $13.00 from original bill. Oh and I am not Verizon customer but my husband is.

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VI

Vik Bakshi

Very helpful! The manager really made sure I understood my options and made sure I was getting the best deal possible. He walked me through step-by-step and made sure I understood everything he was doing. I would highly recommend!

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Denise Moreno

Ive been a Verizon customer for almost 10 years and had never had such an easy experience buying a phone. Deepa took great care of me during my time at the store. I highly recommend this store to anyone!

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Sonya Young

Thank you Lord for the Verizon store that has opened @the corner of Main & Mckinney! My salesman Khorey was the best! If you need to visit Verizon @ this location ask for him

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Mechel Painter

Just got a new phone!!!...painlessly and easy DT. Khorey was awesome and explained things about my bill I never knew! Thanks for everything and Ill be back for my charger

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SA

Sammie Glasper

Chastity was an awesome Rep! She answered all of my questions and even broke down my monthly bill and discussed my data plan. Again, she was beyond amazing. Thank you!!!

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SW

sway the hair prince Baez

Maybe yall should change the hours yall have listed. I show up at 6:54 at it says yall close at 8pm. Drove all the way here to take care of stuff. Simply unprofessional

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dre smith

If it wasnt for the Downtown- Main st store and the coolest rep Khorey I would have been totally lost thanks Khorey if I ever need help again I know where to come.

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Lisa Medina Riley

Khorey provided me with excellent customer service. He was attentive and knowledgeable and was able to help me with everything I needed to set up my new phone.

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Norman Johnson

Great customer service. The salesperson was really helpful and she connected my blue tooth to my phone. I would recommend this location to anyone.

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CL

Claire Loo Nakatsuka

Deepa Anand did a very good job. She is very competent and helpful. It was a pleasure getting a new phone here. Aloha!

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ZO

Zoe Shale

Needed a new screen protector and case, no time to order online. Helped right away with Khorey and done in a few mins!

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Clophina Ned

I has an excellent experience at this location! My salesman Khorey was awesome!! Thank you for your help!!

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Jacob Brown

Had a great experience at this Verizon store! Khorey was a great help in helping me get a fitbit!

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Nancy Benson-Nicol

Excellent, knowledge, and helpful customer service--Deepa did a wonderful job handling my order.

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Micah Holmstrom

Deepa was a tremendous help! Look for her if you need anything. Shell take care of you quickly.

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