Category: | Gift Shop |
Address: | 2604 Westheimer Rd, Houston, TX 77098, USA |
Phone: | +1 713-528-0052 |
Rating: | 3 |
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Justin Singer
This business is literally an example of "I should have read listened to the reviews." I advise you to check the Yelp reviews. The customer service really is as bad as some of the reviews say it is. The individuals singled out in other reviews for poor customer service literally do give as poor customer service as noted. Like another reviewer, I like to shop locally and given that there were a mixture of very positive and very negative reviews, I thought I would evaluate for myself. Shame on me for taking that chance. Heres my story. I ordered two sets of personalized stationery. Manufactured by Cranes with lots of customization - total spend of ~ $700 for 150 cards (all 100% prepaid mind you.) The selection process was great and up to this point I would have given this place 5 stars. Now on to the lousy part. There were a few key things I mentioned to the lady who helped me. One was that one set of stationery was a gift and I needed it by a certain date. That date was a few weeks out and seemed very achievable. Cranes ran into some kinks and ultimately in order to hit the delivery date, they had to split out my urgent order from my other order and ship it. Here is the actual excerpted text from the e-mail Avalon Stationery sent me explaining this: "Crane has been hit by the snow storm and is running behind on all orders. They simply didnt have people that could come in to work. We have called the company and they are saying if you separate your order into two parts, the [ABC] card can get here by the 24th. We will pick up the 2nd shipping fee of $12 for your personal stationery if that is how you want to go. If you leave them as one order, the quickest we can expect delivery will be the 30th" On picking up the second order, I was asked to pay $27, the justification being that they had to break my order into 2 and expedite the first. My expectations, of course, were no additional charge based on their e-mail (dont forget - the entire order was prepaid in full including shipping charges) Since wed organized almost all the details by e-mail, I asked them to show my any correspondence where I had agreed to a $27 additional charge. They could not. Here are all things that were said to me when I went to pick up the last part of my order: 1) You never told us the date of delivery was important (I had in fact mentioned it numerous times to the lady who helped me select it, but she was nowhere to be found on pickup.) 2) When asked if there was any way they could see how I had the perspective I did, the answer was a flat "No" 3) That the shipping was organized wrong from the beginning anyway (How strange! - the shipping was setup on consultation with their employee.) 4) That I was only raising a fuss about this because I was a man and the store was staffed only by women. Ultimately, they gave me the following choice - walk away from ~ $400 in stationery and envelopes or pay an additional fee. Wow! When youre paying that much for custom stationery, the experience is almost as important as the final product. The person receiving the card may have no idea how much effort you put into picking the right expression for your thoughts, but you do and I think that is part of the joy of sending correspondence by mail. There are many other places to get Cranes stationery locally. Take your business to any one of those.
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A Private User
I was in need of wedding invitations after a disappointing first try with a different place. Charlene was extreamly helpful and made sure to show me all of the selection to make sure I wouldnt second guess my choice. She sat with me for a few house to customize it with several fonts and designs until I found the perfect one. I even went back the next day to double check and add something and she was so helpful to make sure she made my invitations exactly how I wanted them. I could not have asked for better service. I even called up there to make one more change and she was once again so helpful to get that to me before she submitted the proof. I would reccomend anyone to Avalon for their stationary needs. They have such a wide selection and can do a lot of customization of paper for bridesmaids gifts.
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A Private User
I went into the store randomly as I was needing tissue paper and gift bag..I was startled by a large yelp which consistently occurred every 2 mins! I was really jarred by such a noise the realized there was a dog behind a door with the worst and most loudest yelp I have ever heard-making my shopping experience unpleasant. I felt very uneasy but, because of my seperate need to obtain these items asap, I continued browsing. I did find some great paper and their papyrus card selection was very impressive. I will only return if: (1) The dog yelping is not present (2) I am under a time crunch for gift wrapping-I live 2 mins away (3) I give it another try....which I may do, then I will hope I will have more of a positive feedback. :)
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Brittini Smith
Overall, very impressed with the Staff and Finished Product. It was a long, costly process to get exactly what i wanted, but worth itt. I had an attitude after getting the second bill for my Save the Dates, but the women that work their were professional and even reached out to me to check in and make sure i was indeed happy with their work. Sue Littleton is a gem.
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Juliet Lopez
The worst service "EVER"!!! The owner seemed races. She was very helpful and pleasant towards those who seem of Caucasian decent as those who were indifferent! She most not be very well "cultivated". Its a shame but God sees all who judge when they cant see the log in their eye but the speck in another.
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Jeana Potter
Very nice ladies and very committed to help you find exactly what you want. Credit is due when good customer service is delivered :). Thank you Avalon.
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Francisco Reveriano
They seem to be a bit racist here if you are not caucasian.
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L WILSON
Great service as soon as I walked in the door.
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Wildlife Etc
Looks like going out of business