AT&T

AT&T, 12021 Dallas Pkwy #500, Frisco, TX 75034, USA,

Category:	Cell Phone Store
Address:	12021 Dallas Pkwy #500, Frisco, TX 75034, USA
Phone:	+1 214-872-4326
Site:	att.com
Rating:	2.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 12–6PM

Location

Photos 11

Reviews 16

tmicheletti100

This store has the worst service imaginable. They promise you anything to get you out of the store and then dont deliver. I was mistakenly charged $3300 for services I did not get. After weeks of dealing with AT&T and this store and listening to their promises, they did not do what they promised. I went to the store four times and the first three I was told they would fix everything. Guess what - they didnt. Manager Joey will tell you he will take care of it and then eventually disappoint you. Used to love AT&T but not anymore. I ended up canceling the service. Its a shame because my company has 30 phone with AT&T including mine. I have AT&T Uverse. I have AT&T Internet at home. They didnt care that they could and will lose all of it. Such a shame to be so short sighted! Also, beware of the 5 star ratings reviews. One, Nimit Oliver, is a store employee!

Aashish

This store is a joke. Rude associate (Nimit) who first misinform you and then push you into paying stocking or other fees. When I contested that my decision was based on incorrect information the associate provided and it was not fair to the customer, I was told "Life is not fair". The mgr and associate then teamed up calling custmers liars and making stupid arguments. I have been with AT&T for 12 years and thought this might be one-off instance of the rep having a bad day. I raised issue on Facebook and I was told they will call me to understand my concern. Guess what, no call, no further communication. Looks like AT&T mantra for "customer delight" - well, no one likes AT&T treating u like this.. except for T-Mob.. here i come..

Max Moreno

Went in to upgrade my phone and purchase an Apple Watch , specifically asked for an iPhone 7plus rose gold, signed a contract extension, this was all for an early xmas gift only to get to my wifes job to give her the gift and it was the wrong model, regular iPhone when I called to see if they could help I was told they were too busy with new customers, really? Been with att for 15 years , I guess that doesnt matter any more, I guess the fact I gave my wife the wrong gift doesnt matter,I guess instead of happiness it was dissapointment , never again going to flower mound from now on, hate being the guy to write bad reviews, but this store, the reps and perhaps even management needs an overhaul...

Robert Watling

The staff were pleasant, however, the store didnt have the phone in stock. I had already paid for it so had to have it shipped. I then had to return to have it activated, but the store would not take the trade-in phone (although the web page indicates this is acceptable). I dropped the phone off at USPS and received a text from AT&T a week later indicating that the trade had not been received. After 30 minutes on the phone, customer service verified that it had been received. I would have made a different decision if the store employees had checked their inventory prior to charging me for the phone.

Michael Hurrell

Dont even bother going into this store. Called AT&T for upgrade for my daughter and they were willing to accommodate me but were out of stock on the iPhone 5. They informed me to go into this store and the manager can make the decision to upgrade the phone a few weeks early. Manager refused. Tried to push me into 64 gb model at full cost. He did not care what the corporate consumer relations said. I have bought numerous iPhones and cases here. WILL NEVER SHOP HERE AGAIN. Rude people. They only have one iPhone in stock. The 64gb pink one. No thanks.

Toby Oaks

I called in about an upgrade on my phone and Juan walked me through the process--I went in the store and he helped me get all set up. Outstanding service, very courteous, was able to answer my questions and help me get set up. I have seen some negative reviews for this store--I dont know if they have made some intentional adjustments, but I was very impressed and would highly recommend this store and Juan Serna in particular.

A Private User

Adrian at this location I would give 10 stars too! Excellent service always! At&t overall I would give a big - horrible service, support and even concerns about their customers! Averse tv nothing but problems, phone service nothing but problems! Wait 4 hrs and you get help until more problems the following week. To be reimbursed for problem service Never happens! Very sad! Consumer reports says it all!

jason james

Horrible service other then the slight hi from the door greater sales reps standing around bs with each other while you walk right next to them while looking at phone. No one asked if I had any questions or needed help which I did. Last time I go to this store. Saved me from spending a few hundred dollars though....so I guess thats good?

Brian Feragotti

Lied. Liars. Very helpful upfront but not so much after you sign up. They CANNOT be wrong, right? Wrong. Record what they tell you so when you get an incorrect bill or they misspeak upfront, you have more than just what you wrote down to correct them because they will not admit any wrongdoing or help. Extremely disappointed.

Rob Edwards

The worst service ever !! They made me wait 2 hours! Just to let me know that they are out of iPhone 7 .this happened after the lady in the front said let me check for you and confirmed that they have 2 I stock ! They were being really shady about all this and were talking on the side like they were hiding phones .

Hal Waldrop

Took my Moto Z play in because it wasnt getting 4g, only 3g. They fiddled with it for an hour, then handed it back to me getting NO DATA, and told me Id have to call tech support. I went straight to T-mobile and got unlimited LTE DATA for less money. Im going to find a way to cut their home internet soon too.

Nicolas Cage

Absolutely worthless. I was ignored until I got fed up after about 15 minutes without a single person acknowledging me. Not the first time Ive had bad service at this location or at an at & t store in this area. At this point Im planning on changing to a phone carrier that actually has positive customer service.

nick heng

I couldnt update my note 4 from android 5.0.1 to 6.x. went to Frisco att store and waited about 30mins. A tech came and said that he is not a Samsung and not a software. I think he just wants to do sale. I got out the store called 611. The tech told me that I just need new Sim card.

Ashley Benson

The person that helped me was showing me a couple things on my phone and WITHOUT MY PERMISSION deleted my browsing history! That made all the articles and songs I had in my internet disappear. They need a policy of asking BEFORE doing anything with a phone. Im very upset about that!

Vasu Moparthy

Worst customer service and arrogant staff. Mr.Jose please learn some manners and treat customers with respect. I am with AT&T for more than 10 years and I am done now. Switching carriers..this is the 2nd time in this store got the same treatment and never going back again....

Susan Sage

I just purchased a 6.5 Iphone and the customer service was excellent. I would recommend the sales consultant Raphael and Timur. They really helped educate me on the new features on my phone. I would recommend this retail store.