Bridal Designs and Tuxedos

Reviews 3

SA

Sam Knapp

I was a groomsman for a good friend of mine. His bride chose Bridal designs as the vendor for us to rent our suits from. Of the groom and the five groomsmen, only two people had suits that fit even remotely well. We were told that if we wanted suits that fit well, we should "spend $1000 and buy them" The groom was fitted there, and when he went to pick his suit up, he was unhappy with the fit. The arms were incredibly tight and the lapels lifted around three inches off his chest at rest. He was told that this was normal and that this was the style of suit he chose. According to him and his bride, he was not given any options to get a different style. The shop owner told me that he was not telling the truth. The groom ended up trading jackets with a groomsman who had a jacket that fit better. When we returned the suits, we were told that in switching things around, we were "making their lives difficult". Also, on the day after the wedding, we had a two hour window in which the suits had to be returned or we would have to pay extra. A local tailor measured me. When I arrived for a fitting, everything was ok except the pants were incredibly large. With the pants tightened as much as possible, I had about 8 inches between my stomach and the button. The shop owner then measured me, and told me that I was 2 inches smaller than my tailor had measured. When she measured me, she pulled the tape so tight that it was cutting into my skin. All instructions on Google say to leave a finger under the tape to be sure it is not too tight. Also, the shoes, which were my normal shoe size were way too small. We actually had two sets of cufflinks break during our fitting, and when I said I didnt want to pay for them if they broke in the same manner during the wedding, she refused to respond. The owner then informed me that it was my tailors fault and that she could order the pants based off her measurement of two inches smaller, but I would have to pay an additional $15 in shipping. She promised me that they would arrive via UPS the next day. This was Thursday, and the wedding was Saturday. Texas was hit by a massive storm that week, and the package never arrived Friday. She said that she was told by UPS that it would arrive on Saturday morning (wedding day), but that her suit vendor was sending another set. I dont blame her for the shipping delay, but I never received the replacements before the wedding. I had to buy pants a Kohls and wear old shoes. The shop owner refused to refund anything, even the additional $15 shipping for the items that I never received. My issue was that she showed no empathy and her attitude was horrible. Luckily the wedding went well in spite of her. I would never recommend her to anyone, this is not someone you need to deal with for your big day.

A

A Private User

Service is pathetic! Rude sales reps and owner is evil!! Worst service ever!!! No pictures allowed! No laughing allowed!! And no order means no service!!! I called in to bridal designs looking for a specific dress for my bridesmaids that I wanted to see in person (as I had only seen it online and you cant really tell how things look online) and i wanted to let my bridesmaids try it on and get a feel for it and get fitted. When we went in were not greeted even though there were employees just standing behind the counter. I went to the desk and told them I was there for an appointment to try on the dresses they went and got the one I was requesting the girls started taking turns trying it on and then the lady helping us took two of my bridesmaids up to the front to get their measurements and one came back to me and said that the lady was trying to ring her up so I went up to the desk and told her we were not ready to order and pay that day we were just trying to get ready (not all the girls had the money yet to order that day) the moment I told the sales lady we were not ready to place the order she stopped helping us and got an attitude and when I asked her a question she walked off and ignored me. She come back to the desk and I told her that I wanted to finish getting everyone fitted so that I could get the money from the girls and come back to order and she refused and said we would all have to come back when we were ready to pay. I have six bridesmaids and they all work and have busy schedules it was hard enough to get together this one time and now the woman said we had to come back. I told her to get everyone’s measurements so that when I collected all the money I could come back by myself and place the order. She refused to help us and argued and was so rude I couldn’t believe it!!! I have never been treated so terribly by a sales associate and it turns out she was actually the owner!!! Even worse!!! I will never go back and tell every bride I know to stay away!! Not to mention I wanted my mom to take a photo of my sister and I for the scrapbook of my wedding I’m making the lady yelled at me and told me that if we wanted to take pictures to go outside even though it was freezing outside! The sales rep then stayed there to watch us and make sure we didn’t sneak a photo and we were laughing at how ridiculous the service was and the lady told us we were laughing to loud!! We left and found the dress $35 bucks cheaper online and the order time was twice as fast!!!

GA

Gabe Newkirk

Do I have an option to pick 0 stars?... I have no idea why anybody would give this bridal shop a good review. I rented a tux from this shop for a wedding that I attended in the area. My measurements came from a Mens wearhouse which have never faulted me in the last ten times Ive used them. Right before arriving to the shop, the groom had already told me that his fit was awkward and the shop owner wasnt going to do anything about it. (The shoulders were very tight and waist was loose to the point it flared out.) He informed me that the owner said that this was the design of the suit and that is how it was supposed to be. As I arrived, I ran into similar problems in which the jacket was very loose and the shoes were too tight. When asking the owner if there were any tricks of the trade to tighten up the jacket, she got wise and stated that if I wanted a perfect fitting suit then I should buy one for a thousand dollars then have it tailored. I then stated Im sorry that I spent $200 (actual $189) and want it to fit. Guessing this would only cause stress for the bride and groom I didnt create a scene. I normally dont write reviews except this lady quite possibly has the worst customer service skill set that I have ever seen. It was actually comical how bad she was to the point of making reference to the camera in the corner above front counter and asking if we were being punked. Of it all, the worst part of the entire interaction was during the Sunday (returns between 1-3pm only or you get charged another day) she kicked one of the other groomsmen out of the store because she did not want to partially reimburse his suit that he never received the pants. She stated to him very snotty like "There is the door, thank you for your business." No way in hell would I recommend this business to anybody that I care about. Generally you get what you pay for but in this case we paid top dollar for piss poor quality and service. Do not put your special day in the hands of this lady.