Classy Concepts

Reviews 4

HE

Heather Brown

BRIDES BEWARE! Sadly, my experience with CCB was not a pleasant one. I heard about CCB at the Star-telegram bridal show and was impressed with their selection. I made an appointment that day to look at wedding dresses. My first visit was OK. I did find a dress at this boutique and the woman who helped me seemed experienced enough. I chose to brush off her rude comments about how its wise for brides to order their dress AT LEAST 12 months in advance and that I had waited too long (My first appointment was in Jan/13 and my wedding is in late june/13) After a short time of looking I was torn between two dresses. A sales associate took one of them out of my dressing room and gave it to her client. I was put in the awkward position of the sales associate I was working with rudely demanding it back. After about an hour of looking and picking my dress I began to feel very rushed by the sales woman. She stated several times that she had other appointments and I would need to take my dress off. She mentioned again since I had waited so long that I could buy the floor sample instead of paying rush fees but sadly the dress had a red stain around the knee. Everything seemed to go down hill from here. I made another appointment for alterations a few weeks later. Upon arriving to CCB I found my dress to be in terrible condition. I was told it was pressed and steamed before each bride came in for a fitting and the entire bottom was wrinkled. There was a small red stain at the knee that no one seemed to know where it came from and the beading on the sash had completely come unraveled on the left side of my gown. That was just the beginning of my first AWFUL visit. Unfortunately, I had not found shoes for my dress yet but figured this was a bridal boutique and surely Id find a pair there. The day of I was met with their sad shoe "selection" and chose to not buy any. At that point the seamstress seemed very annoyed and walked away not to be seen again. I was then confronted by who I assume is the store manager telling me they would absolutely not alter that dress today without picking out shoes first. I felt very pressured by her and as if I wasted their time. After driving over an hour to get to CCB I left frustrated about the condition of my dress and left almost in tears since my wedding day was fast approaching. A few days later I found shoes and called again to schedule an alteration appointment. The woman that answered the phone was pleasant at first but when I mentioned the red stain and loose beading she rudely cut me off stating they would fix it this time but the next time I damaged my dress I would be charged for it. THE FIRST TIME I WAS SHOWN THE DRESS IT WAS ALREADY DAMAGED. Reluctantly, since they had my dress, I returned to CCB only to be confronted by the owner SUE who immediately went into how its her policy to explain damaged products and she was sorry for coming off rude. I let it go and just wanted to continue with my appointment. She stated they fixed the beading (They had) but now there were small snags all over the dress as if it were caught on someones ring and the fabric had pulled. ALL OVER!! She also stated she could not find the red stain. Within 3 seconds of looking at the dress I pointed it out to her only to be met with "Oh, I can take a picture of that but well have to send it back to the manufacturer. I HAD ALREADY RUSH ORDERED THE DRESS SINCE MY WEDDING WAS 8 WEEKS AWAY!! From this point on I heard nothing but excuses and was met by a VERY RUDE OWNER who didnt seem to want to take responsibility for my damaged dress that was paid IN FULL! Sue, stated several times she thought that dress was actually in very nice condition and I should be happy with it. RED STAIN, SNAGS ALL OVER, LOOSE BEADS COMING OFF AT EVERY END??? Frustrated, I left CCB that day with my dress in hand and chose to go elsewhere. Ladies save yourself the time and do the same. The last thing a bride needs is another headache when planning their wedding and CCB is exactly that!!!!

---

KA

Kamille Grey

Please be aware that this store sells cheaply made items and will not offer as refund or exchange if the items are damaged. This is why they will get you to sign a contract for anything (no matter if the item is only an accessory) in their store. Also if they tell you the contract doesnt apply to your purchase, they are not telling you the truth! I saw a crystal sash in their Mansfield store and it was perfect except for damage on the belt which was causing the sash to come undone. The person helping me suggested that I purchase this sash at their store now and pick up a new one at their other store in Fort Worth. I decided to go ahead and purchase this sash at the Mansfield store with the understanding that I would pick up a new one free of damage from their other store in Fort Worth. I was in a rush since my wedding day was just a few days away and at checkout, I was presented with a contract form to sign. When I asked how this pertained to my purchase I was told it didnt because only their dresses were final sale or anything that had alterations. That made be feel comfortable since most people would not want to make a $200 purchase for something that would be considered a final sale that had not be seen so I proceeded with my purchase. When I went to pick up the sash at the other store, it was already at the front counter wrapped up and boxed. Since I was in a hurry to another appointment, I mistakenly did not inspect the condition of the sash. I later came back home and opened the box only to find it damaged. I went back to the store in Mansfield to return this damaged item and the store manager Cecilia stated that she was sorry for my inconvenience but there was nothing she could do to help. There are many other honest local bridal shops and you be better off going somewhere else in the long run!

---

A

A Private User

This boutique is awesome. Sue was so nice to help us even though we didnt have an appointment. She took the time to help me try on at least 6 wedding dresses, although I think it may have been more. I also went to Langs Bridal like another reviewer and they were just as helpful, but i really liked the feeling inside of Classy Concepts better. They had music going and it was just a really nice boutique. Sue was so nice to me, my mom, and my sister in law. Im not sure why other people didnt have the same experience as us, but I agree with another reviewer who said Sue really knows the dresses and their material and listens to what kind of style youre looking for.

---

KR

Kristen H

I scheduled an appointment for 10:00. My bridesmaids and I were on time, but the doors were locked. We saw people inside, but no one came to the door. We tried calling multiple times but no one would answer. After 20 minutes we found a side door that was open. The salesperson apologized, but was not very helpful while we were looking at dresses. She essentially told us where to look and then left us and was no where in sight. She did occassionally stop by to check in on us, but she did not seem to really care about making a sale to us. I would have expected more attention, especially considering we made an appointment.

---

---