Big Tex Indian Motorcycle

Reviews 6

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Ralph Carroll

Ive been lusting after the new Indians since 2014. When the 2017 models with the new ride command came out i lost all my excuses for not having one. I do a lot of homework before I buy anything, and know exactly what I want before I even visit a dealership. When I got ready to buy in December 2016, I visited all the dealerships in the DFW area. It was a bit discouraging that I knew more about the bikes than the sales guys that were trying to sale them to me. My last stop was at Big Tex Indian, since they were the furtherest distance from me. Donovan, greeted me, showed me the bikes I was interested in, was knowledgeable about the bikes, and went on a test drive - just a really great experience. After I got back home and worked up the numbers I gave multiple dealerships a chance to earn my business since there were dealerships closer to me. After a couple of rounds with the dealerships, Donovan convinced me to come on in and he would make it worth my time/travel - and he did! Since I had several options to be added and could not pick it up that day, they even offered to trailer the bike to me over 100 miles away - Donovan brought it himself! Ive since had them perform the first 500 miles service which they handled expeditiously; even loaning me a bike to go grab some lunch while they were working on my. I had one issue with trying to get a small fairing fog light cover shipped to me that had blown off on one of my rides; they covered it under warranty! I think they have struggled getting the right parts mgr, but once Donovan got involved they shipped it right out! Highly recommend - go see Donovan!

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Neil Miller

I have to say a very, very disappointing experience. I bought a 2015 low mileage (882 miles) Chief Vintage and had it shipped up to my home in NJ. There was a tremendous lack of responsiveness and in fact the sales guy, Hawkins, would ignore my calls, texts and emails on many occasions-the only reason why he eventually answered me was because his boss Mitch, who I copied on an email, most likely got on his case. It is now May 17th and I have been driving around with temporary Texas plates since April 7th - I have continuously asked Hawkins for the title so I could register the bike and get plates. I bought this Bike with cash back in March and would have thought the title would be in my possession by now--is that an unreasonable ask? Every few weeks when I send Hawkins a text asking about the title, I get from him "that comes from Corporate." This is not the only time he has ignored me--there were several other instances. As an example, as part of this deal Big Tex was going to arrange to ship the bike to me in NJ. After a couple of weeks of them not getting it done I had to find the carrier to get it shipped. All I can say is if you are from out of town do not buy a bike from Big Tex--they will frustrate and aggravate the hell out of you but be willing to grab your money upfront and then ignore you. Perhaps if you live locally it is different because at least you can then go over there and get in their faces. Not cool and not good!!

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Brian Hoffa

If you are serious about looking for an Indian motorcycle or just browsing, Big Tex is the place to visit. Donovan is a superb sales manager. He understands your desires and is extremely accommodating. Just a great person all around that cares about his customers. He is committed to service and a pleasure to work with. Nick is extremely knowledgeable, friendly and superb in the service area. Whatever your needs in Indian gear, Nick is very glad to assist and makes customizing your ride fun!! Wendy is fantastic in the finance area. She made the process painless and easy. Matt is very helpful and willing to assist in any way possible. He gladly answered any questions I had regarding delivery of my bike. I had the Stage 2 upgrade installed on my new Chieftain Limited. The work was completed exactly when Donovan said it would be.The technician, Erik, did a fantasy job. I am extremely happy with his work and appreciate his effort to get the work done in a timely manner. He is a perfectionist and I could tell by the job he did. Overall, my experience was a fantastic one and I will definitely return to this dealership for service, parts, upgrades and another bike one day when I have the need or desire. I will also gladly refer interested friends and family. Thank you Donovan, Nick, Erik, Wendy and Matt!!! You are a great team and a pleasure to do business with.

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Benton pittman

These guys are AWESOME!! I live about 5 hours from Denton, TX, but Big Tex had a used motorcycle that I wanted. So, I called them, we threw around some numbers with no hassle and they came down on the price and offered me an EXCELLENT price on my trade-in. ALSO, I explained to them that my trade-in had been in a fender-bender and was in the shop getting repaired. Well, days before I was planning on taking my trade-in to Big Tex and pick up my new (to me) bike, the repair shop called and said my bike was still not fixed and it wouldnt be fixed by the weekend (when I was planning on taking the trade-in and getting the new bike). So then I called Big Tex and told them the deal and their response was, "Hell, we dont care! Bring that thing in and WELL FIX IT!!" How awesome is that?! So, naturally, I then asked, "How is this going to affect my trade-in value?" To which they replied, "It doesnt! We gave you a trade-in value and thats what youre going to get!" The rest of the process went very well. Everything worked out perfectly. I loaded up my trade-in, hauled it to Big Tex, and loaded up the new (to me) bike. I am a happy customer! The guys at Big Tex, Gary, Michael, and Hawk, are awesome!! I highly recommend.

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Keith Byrom

I purchased a 2016 Roadmaster at Big Tex Indian. It was a great experience from start to finish. When I road a friend of mines Chieften I was impressed with the suspension and how smooth the ride was. The thunderstroke power plant is very impressive as well. Torque range in higher gears is great no down shifting to pass! The employees at Big Tex are great. In just a few weeks I already have 1500 miles on her. I cant wait to stretch her out a long road trip next month.I will say this about the Indian bikes " dont test ride one if you are not looking to buy one".I highly reccomend Mitch and his crew at Big Tex Indian.

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Josh Glover

Big Tex Indian is a great dealership. All of the staff are friendly and knowledgable. Gary Judd answered all my questions and never pressured me. Just let me make a decision based on the information he gave me. "Hawk" had my paperwork ready and I was in and out in about 30 minutes. The shop guys did my mods and had the bike ready before I finished signing the paperwork. It was a great experience buying from Big Tex. These Indian bikes are just phenomenal. Take a test ride at Big Tex, but I warn you, if you do, you are going to want one! I love my new Scout. Every mile gets more fun. It is just an awesome bike!

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