Fay Myers Motorcycle World

Reviews 3

WA

wakerider76

I cant believe anyone still uses this shop for anything! If I could give them no stars I would. Read through some reviews and youll see the trend for yourself. Theyre known for horrible service. Do yourself a favor and spend your hard earned dollars elsewhere. There are lots of other choices in the Denver area. My recent experience had to do with their service department. I dropped my dirt bike off to have an electrical system issue diagnosed. I told the service rep what I suspected could be the issue and exactly what I wanted done. Diagnose the problem, check and clear my fault codes. Being a Honda service center they have specialized equipment to interpret error codes and also clear them so the next time you have an issue with it there arent a stack of codes that are no longer applicable. They determined my stator was bad. That was great, unfortunately they never read the codes or cleared them. Guess Ill get that done elsewhere. The girl I had the privilege of working with was borderline incompetent. Undertrained, defensive, and rude. She couldnt answer any of my questions adequately. It was a lost cause talking to her. Instead of putting two seconds of thought into helping me she defensively suggested that I speak with the manager. I get it, not all the employees have technical knowledge. I dont expect to talk directly with a tech, I know theyre paid to wrench on things not talk to customers. I do expect to not be treated like a nuisance for asking a couple questions. I am CHOOSING to spend my money there! I took it in stride, they at least told me what component was suspected as the problem. I signed a CC slip and what I assume is a shop form for payment/receipt of the bike. I signed both and gave them to her. She handed me my copies and I went outside to load my bike. She came out a couple minutes later and asked if I had the signed copy. I knew I had handed both signed copies to her but I looked in my pocket anyway. I unfolded the big piece of paper showing it was unsigned and inside it was my copy of the CC receipt. I saw no signed copy, folded it back up and put it in my pocket. She went inside. No big deal right? A couple minutes later this guy walks up to me with a scowl like he wants to fight me and says accusingly, "hey, why wont you give so and so the receipt?!" Like I am purposely hiding a receipt from them! Why the hell would someone do that?! This rude and aggressive approach is unacceptable in any customer service industry. It really rubbed me the wrong way and I let him know as I was extremely pissed! I ripped the paperwork out of my pocket again to show him what I was given. Oops, there it was, turns out the signed CC copy was folded inside my CC copy I was given so I did not see it when I unfolded the paperwork and showed it to the girl in the first place. Honest mistake. I only took the forms she gave me. Her mistake there, my mistake for not seeing it when she asked me about it. I had no reason to BS her. I wasnt even mad about them not doing half the job. Turns out she went back in and told the service manager that I wouldnt give it to her! WTF?! This rude guy that walked up on me like he was gonna hit me was the service manager?! Unbelievable! A simple mistake escalated into this situation by their "service manager". Way to go Fay Myers, treat those customers like the dirt they ride on. I own 4 motorcycles, street and dirt. Ive been going to Fay Myers for 6 years for service issues and for parts and gear. I will sooner drive to Ft. Collins to a shop before Ill drive the 2 miles down the road to Fay Myers. (Obviously there are other shops in Denver) Theyve lost my business and through social media and word of mouth, the business of anyone that ever asks me about a good place to buy anything or take a bike for service. (Which is often) Never again and shame on you Fay Myers for allowing this crap to happen at your shop. Your customers are spending their hard earned dollars at your shop out of CHOICE and deserve better!

JO

Joel Lewis

If you care about customer service, go someplace else. My experiences occurred in multiple departments, so it’s very clear that management does not make their customers a priority. I was having problems with my scooter, so after several favorable reviews, I make a service appointment request online (on a Sunday). First thing Tuesday morning, I got a voicemail to return their call to schedule. I called back and explained that I was returning a call to schedule a service appointment, but was told that the gentleman that called me, “was still catching up on other calls, and would have to give me a call back.” Was other people’s service requests more important than mine?..especially since I was already on the phone. Four hours later, I called back as I had not heard from yet, and scheduled the appointment. Upon arriving to drop off the scooter, I walked into the service department. There were several other customers waiting, and took roughly 15 minutes before I could be helped. During this time, at least 6 different employees walked by made eye contact, but did nothing. No “hello”, no “how can we help you”, no “someone will be right with you”. I should have walked out right then and there. Once it was my turn the gentleman was very helpful, up until the phone rang. He stopped mid-sentence, and answered the phone. Apparently the customer on the phone was more important than helping me. While trying to transfer the phone, it sounded as though the other employee didn’t know which line was for him, and the guy at the service counter says “are you f**king kidding me!?” Completely unacceptable. I walked out and was told I would receive a phone call around noon on Tuesday with an update. 5:00pm on Thursday, I still had not received any calls or communication. I stopped by the shop to find out what was up. The same service guy tried to make up a lie on the spot about “I thought I tried to call”. Turns out they “couldn’t perform the service you asked because your piston ring is fried.” I had another shop take a look, and it turns out it was actually just a bad valve spring. So much for being certified mechanics. I needed some gear oil, so I walked thru the showroom to the parts area. I walked all the way to the back (far wall) and looked around but couldn’t find what I needed. I then browsed the jackets, gloves, etc. I was probably in the parts area for 15 minutes, but never had a single employee say hello or offer any assistance. It completely baffles me how this shop is still in business as they clearly do not understand the concept of customer service and it is not made a priority, let alone a talking point. Drive the couple extra miles to another shop.

RY

Ryan Lynn

in 2012 I bought a 2011 Kawasaki Versus. I was considering bringing it to Fay for some maintenance this morning, but after reading the reviews on google, it reminded me of my experience buying from them. When I purchased I felt as if I was just in the way of the sales people and not actually the primary reason for the sale. They were extremely unhelpful (some very rude). Further, when I went to sign paperwork, the "finance" guy tried to strong arm me into a extended warranty (at about 1/8th the cost of the actual bike). I was very clear and said no and he continued to badger me about it. It became personal when he started to effectively call me "stupid" for not taking the extended warranty (and there was no misunderstanding this gentleman, he meant to be insulting, I believe it was a sales tactic... a poor one). It didnt stop there either, he continued to try and cram additional "ad ons" for things I had clearly stated I wasnt interested in. It wasnt until I stood up and literally started to walk out of his office that he finally "allowed" me to sign the purchase paperwork (my feelings say I should have kept on walking... the last three years of this fantastic bike tell me I made the right call... just in the wrong place). He was supposedly the "head" of their finance department. Tall slender fellow, dark hair and glasses (did I mention he was mean?). Being reminded of this experience makes me remember why I dont take my bikes to Fay for maintenance. Ive purchased three brand new bikes from them in the recent past (two Suzukis and one Kawasaki), this Kawi is the last Ill ever purchase from them. I still have a bad taste in my mouth from the experience. You guys were so awesome once... now, I buy from Erico. You folks have a lot to work on to get back to what you once were (I think service nose dived after the fire) and even if you do, youve lost my business for good and I buy a new bike every two-three years (its about that time again). At the rate I purchase, Ill have a used bike lot soon. That aside, the bike was everything I needed and was looking for. Great all round commuter bike and no complaints about it in the least. Im glad I was able to peel that Fay sticker off of it. Yeah, Im still angry about it all.