JCPenney

Category:	Department Store
Address:	6051 Skillman St, Dallas, TX 75231, USA
Phone:	+1 972-892-2050
Site:	stores.jcpenney.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–7PM

Location

Photos 100

Reviews 18

Victor Martinez

I normally shop here all the time I doubt I ever will. The customer service is horrible, the management is incompetent. I bought and item and later decided that I didnt want it anymore I decided to return the item. At the original transaction, I purchased the item with my debit card. When i tried returning the item back I was told that I could not get cash. I was trying to avoid the 7-10 business days before the amount would be credited back to my account. I later called Jc penny and was told that I could get cash instead of the electronic refund. I asked for the return to be voided and to get cash instead, the management refused and went on to telling me that it had already been credited to my account. I called my back and they told me no, that a return was never done. When I asked them that I had spoken to customer service and another store about the return policy, James the store manager, Niki the HR manager and Katie a floor manager ganged up on me and told me that it could not be done and that I was wasting my time. They continued on telling me that because my debit card was a Visa card the return could no be asked for in cash, they later one went on to tell me that it could be done but that I would have to wait for lost prevention to allow the return. I mean come on guys make up your mind. I finally got my problem fixed after not thanks to this store but to another store. Guys dont waste your time on this store they are not worth your business.

Eboni Chopp

Worst experience!! I placed an order online and had it delivered to the store (bad idea) it took about a month for my order to be complete however it wasnt ever completed. My packages were shipped separately, the second package had only one item I purchased and the second item was "returned" without notifying me. After I called customer care, they stated it was the stores fault and I should speak with them, even though I was calling CUSTOMER CARE!!! They werent interested in where my product was or had any explanation, although my money was refunded, the lack of communication the store and customer care have is ridiculous!!! I believe my product was stolen while either in route or at the store. The manager of online orders never came to speak to me personally and the only explanation I received was that my item was returned even though the system stated both my items were returned and one of the "returned" items was there for me to pick the other mysteriously disappeared. How is JCPenneys still in business with such lack of communication, professionalism, and lack of concern about "missing" products.

Rebecca Munoz

Most of my experiences here have been average. My recent same-day pickup order experience was pretty awful. They did NOT have it ready same-day even though I really needed it (ordered it early in the morning) and they said it would be ready by 5 that evening. I received neither email nor phone call, so I called around 7:30 that night and they were very rude over the phone. They refused to work with me even though I needed it that day. They ignored all of my questions to just see if someone could just go put the pickup in a bag (which they even said they had it there already, it just wasnt bagged yet). Wasnt ready until later the next day and picking it up was pretty awful as well. Rude customer service. Not impressed. Will only come back if I have to.

issah reyes

Photo Studio- -Horrible customer service. I had a appointment and 3:30. The employee that worked there on Sunday March 12th decided to take a family of 10+, whos appointment was at 4pm before me. My 7 and 1 year old were waiting until 5pm to get pictures....which she was still taking her sweet time with the party of 10+ family. The employee was black as well as the party of 10+. Unless your colored DO NOT GO TO THIS STUDIO YOU WILL BE TREATED BASED OFF THE COLOR OF SKIN. Ive contacted the GENERAL MANAGER JAY for the past 3 days.....i left Jay 2 voicemails...1 each day, I still have not heard from him back. HORRIBLE SERVIC

Kristy D

This store rocks!! We needed to find my husband a suit, tie, shirt, the whole bag of tricks. Nicole, the salesperson in that Dept. Asked if she could help. Boy, did she ever. We were there less than an hour. Nicole made this visit quite pleasurable. She even told us about coupons online. Thanks Nicole!! We will definitely be back!!

Senait Woldmicheal

I do visit the photo studio twice a year at this store, two month ago I was not happy it was not the same person that took our family picture so I have to retake the photo shoot again. I would like special thanks to Cassandra the manager taking her time to make our family photo best of best and she is super hero. Thank you Cassandra.

Leo Herrera

I went shopping Monday night, and saw a worker helping a guy. I asked to be helped after he finished; he agreed. Almost 30 min later and 4 customers helped that arrived after me I took my business elsewhere. Did someone say JCPenny is going under? Its clear they have poor customer service tolerated by management.

Farhad Azad

I really appreciate Tonia the lady at jewelry department who helped us. She was on the phone with headquarter to fix our problem for like 45 minutes! She did a great job. I really appreciate from the bottom of my heart. I highly recommend her to anybody who look to purchase jewelry from this store.

Melissa Rodriguez

My visit was pleasant until purchasing the dryer, the sales person advised me they price matching. When finally checking out and got my receipt the sales person did not match and did not know how to rectify the problem. I was disappointed of the sales persons knowledge of how to resolve the problem.

Jim Wellborn

Almost without exception, the Sales Personnel at JCPenney are good-natured and very helpful. I shop at JCPenney once or twice a month for various things, and Im always impressed with the positive attitude I find.

Nacho Hernandez

Me encanta la tienda siempre que boy encuentro descuentos y los de l tienda son muy amables

Jeanette Flowers

Great sales. Nicole was extremely helpful when I called to see if they had the sizes I needed and when I arrived to make the purchase. Best help Ive had in a store in a long time.

Maribel Medina

Me gusta mucho porque todo está muy ordenado y sobretodo muy limpio

Brent Barnard

This is a great JCPenneys location. It isnt as massive as the Town East location, so the selection isnt as good, but its incredibly clean and the customer service is good.

Collette Moran

My stylist was very informative and sweet. She took great care of my hair. Its been 3 days of heat and rain and my hair is still holding up strong! Thank you Mrs. Ashley!!

James A Beverley

I would like to go to a Penney Store tomorrow, but no where in the on-line ads can I find shopping hours other than todays. Frustrated! Yes! For sure!

Bobbie Eubanks

First time I visited the store. Employees were very friendly and helpful. The layout of the store is just beautiful. GREAT sales!!!! Willdefinitely

redman right

A lot of disrespectful homosexuals who work here. Very arrogant and rude. Horrible customer service, would not recommend this location to anyone!!!