Fabric Factory

Category:	Fabric Store
Address:	12330 Inwood Rd, Dallas, TX 75244, USA
Phone:	+1 972-720-1400
Rating:	3.5
Working:	9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM Closed

Location

Photos 5

Reviews 8

c andrew

Fabric Factory has a great selection of beautiful fabrics, but their customer service is among the worst Ive ever experienced. I was told my order would take 8 weeks. It took 12. Not once during this time did they reach out to me to let me know what was going on. They dont return phone messages either. The only way you get the info youre after is if the person youre trying to reach happens to answer the phone. They even messed up the installation. It was hung off center and not level - both kind of important for window treatments. Of course they have a laundry list of excuses - my order took longer because of the holidays, they dont return phone messages because theyre "an old fashioned business" (I dont even know what thats supposed to mean?) and my cornice and shade were hung crooked because of my wall. Seriously?!? When I did voice my complaints, they told me they couldnt do anything to make it right. Wrong - they could, they just arent. I will take future business anywhere but Fabric Factory.

josef schreick

service is good if you get geoff. he is the best. but, dont try to call the store. they have the WORST phone system. you can NEVER get to speak with a human being. and believe you me, that store is never that busy that someone cannot stop and answer a phone. i find it very unprofessional. with geoff being the best (he really knows his stuff) the next are the men who roll and cut as they know the inventory and where to find it. the rest of the staff are fairly useless. just southern belles... the quality is great, good fabrics and colour choices and the prices are fair.

Stanley StanleyM

Good selection of fabrics. Customer service? What customer service. There is an old lady at the front desk that looks like she is about to croak any minute but thinks shes doing you a favor. A few good people work there, the rest are ...well you cant fix stupid. Requested an appointment to come measure window sizes a month ago. Apparently the person must be walking to my house because theyre not there yet. This is a place with lots of variety and selection. Get the fabric and get a real professional to come out and design and do the install.

Evelyn Saad

Great selection of tab for upholstery jobs. Nice customer service greets you as you walk in.

Sydney brainard

quality fabric option for home decor

Tony Ortega

Friendly staff, competitive pricing.

Kristin Fisk

Great place for custom products.

A Private User

Step into Fabric Heaven!