Serendipity Bridal

Category:	Bridal Shop
Address:	2438 W Anderson Ln #5, Austin, TX 78757, USA
Phone:	+1 512-374-9492
Site:	serendipitybridal.com
Rating:	4.1
Working:	11AM–8PM Closed Closed 11AM–8PM 10AM–6PM 10AM–6PM 12–6PM

Location

Photos 16

Reviews 5

Summer Smith

My first experience with Serendipity Bridal was great. The person who helped me was the buyer for the store. She was very professional. She made sure my bridesmaids and I were comfortable and having fun - she offered us drinks and made sure they were ready to see each dress I tried on. (In my opinion, this is important and the fun part of trying on dresses). She was great at offering suggestions and made sure I had plenty of dress options. She even suggested a dress that I would have never tried on -- I fell in love with it and ended up buying it! My second experience, the fitting, with Serendipity Bridal was so-so. I brought my mom in for the fitting, which I thought was also going to determine what needed adjusting. I wish SB would have communicated that the visit was just to see if the dress was what I ordered and if everything was OK. When I arrived with my mom, I was very disappointed with the girl who helped me. She skipped over us in line at the front desk, didnt offer much help with getting the dress on and off, didnt offer my mom anything to drink, and didnt give notice to my mom when she opened the door. This was a big deal for me because my mom had never seen my dress before. After all of this, I felt that after I bought the dress, service was no longer a priority. In addition, there was also a lot of miscommunication between SB, my seamstress, Noori, and me. By the way, SB recommended Noori, whom I LOVED! She was great. I cant recommend Noori enough. With all that said, I would still suggest a friend to make an appointment with Serendipity Bridal. Perhaps the girl who helped me was new and didnt have enough experience. If you can, get the buyer!

Keeley Gesch

Loved it!! Serendipity was probably the 4th or 5th bridal shop I went to. When I walked in Kayte was there to help me and after I explained what I loved and didnt like about all the dresses I had tried on she quickly went and pulled dresses. She said she pulled 4 but she thinks I will love one in particular. When she showed it to me, I knew right then and there that was my dress. It was just absolutely perfect and I didnt want to try on anything else! She was so energetic and happy!! I had to come back though because my mom wasnt with me to see it. When my mom and I came back though it was a weekday, Kayte wasnt there and a girl Meredith helped us. She didnt seem to be very happy, and said "you dont need help getting into it right?" umm I guess not. Then she snapped at me "dont get any makeup on the dress" I was so disappointed that Kayte wasnt there to make it special. We bought the dress that day and based on my type of dress I was recommended to a seamstress that didnt work at the shop. After I called the seamstress several times and left multiple messages with no response I ended up working with Rosie who works in the back of the store. She was amazing to work with and so very talented. I added what was actually a hair piece to the dress for more bling and she made it look like it was meant to be there! Fittings were quick and easy and I encountered no problems! The store is so much fun to just walk around in, you have to check it out! They have so many different types of dresses and the dressing rooms are so cute!!

aimee ro

My experience at Serendipity Bridal was perfect! I went in not knowing what to expect, and I was pleasantly surprised with the service. I had an appointment scheduled to look at bridal gowns, and Alison assisted me. Alison greeted me right away and offered me a drink. She has a fun, sunny and easy going personality, and always carried herself professionally. She really made my experience very enjoyable. We immediately started to talk about the gown I was envisioning and covered details on style, color, and budget. Alison directed me to the section where I would find what I was looking for, but wasnt afraid of showing me dresses to get my feedback on them. Im glad she did because I ended up falling in love with a gown she suggested. I loved that she was very sensitive with my budget and never tried to sell me dresses over my price point. After my visit, I had a couple of days to think about the dress I loved. I called the boutique a couple of times to ask questions and she always seemed very happy to help me in answering my questions. During my second visit, I stopped by to purchase the dress. One of my best friends met me there and I arrived a bit late. My friend was greeted, seated and had a drink in hand when I arrived. The team was so accommodating and made us feel comfortable. Their dressing rooms are huge! I received a hand-written thank you note in the mail a couple of days after I purchased my gown at Serendipity Bridal. Thank you Alison and SB for the wonderful experience!

A Private User

*******HORRIBLE SERVICE*DO NOT SHOP HERE YOU WILL REGRET IT******** I cant give this Bridal store any stars and wish I didnt have to select one. I purchased my dress, veil, and designer belt here. It took 3 months for the belt to come in and when I opened it to try it on it was missing crystals! I told the woman and she said she would have the seamstress fix it. I said no, and that I wanted it to be sent back so I could get what I paid for not an imitation ( the belt was $1,000). Almost 6 months went by without a peep from the store ( wedding date set for the following month) , and I called the store asking about the belt. The woman explained they sent it back again, but for some reason didnt bother to call me to let me know. I told her to cancel the belt because I was so frustrated , and I realized I could find it much cheaper somewhere else. I tried to cancel my dress and veil, but they said I couldnt even though the dress had not been altered neither the veil. I wish I did not give any money to this store. Not only do they pressure you to buy a gown after you pay for it they completely disregard you. I went to try on my gown when it came in, and the woman wouldnt even help me try it on! I had to have my friend carefully help me. Their store is also dirty, and very dated. TWO THUMBS DOWN!

Samantha Trejo

I had went into Davids Bridal 2 different times, I found good choices but still was not able to make a choice (they seemed all the same). I decided to drag my family one more time but decided to go to a small bridal salon. going in I didnt think I would find anything i wanted just to get a generalization of what i REALLY wanted. I showed the manager (who helped me that day) pictures of what i wanted, this store is a bit on the pricer side so i told her my budget, she knew there was not much in the store for our price range but she did not just give up or say we cant help you, she went with the flow. The very first dress i tried on, I liked it more then all the other dresses I had tried on at Davids bridal. But being the decisive person that I am i wanted to try on the others me and my family picked out. She was like of course you need to try on more, Which i loved about her was that she knew that i needed to see myself in the other ones. The 3rd dress in, I was in LOVE! My mom, sister and mother cried. I went in there not thinking I was going to get anything and i came out with the perfect dress and one that i know i wont see another bride in at all! I am so grateful for this salon. they made my 3rd try that last and the best!