Human Solution Office Furniture

Reviews 3

AN

Andria Barratt

I have to vehemently recommend against doing business with The Human Solution based on the experience Ive had with their customer service department. I ordered an Uplift desk from them last week that was scheduled for delivery on Friday. It arrived, however the actual desktop portion was missing and had either never been shipped (I never received a tracking number for that part) or was lost in the mail. I called to resolve the issue Saturday but the warehouse was closed until Monday. They did reprocess my order on Monday and it shipped today (Tuesday). I saw that it was being shipped standard and asked repeatedly about getting the desktop expedited so I wouldnt get it literally a week after I was supposed to but never got a response. Called again and everyone I talked to was acting like it was no big deal that they had forgotten a major part of my order and one guy even said "well we shipped it now." The manager I talked to condescendingly thanked me for my "infinite patience" after confirming that if I wanted expedited shipping, I would have to pay for it myself (I will restate again that this was an error caused by Human Solution). She insisted that the warehouse was "really on top of it" despite pretty obvious evidence to the contrary. I get it, mistakes happen, but she wasnt even willing to take responsibility, blaming the error on UPS despite the fact that the associate I talked to on Monday suggested they (Human Solution) may have forgotten to put a label on it before shipping it. They didnt even attempt to justify why they wouldnt pay for my shipping or offer a discount or coupon or literally anything to make up for their mistake. This was a $955 desk, a really significant purchase for me and I dont even want it anymore after this experience. If I didnt have to pay return shipping to send it back to them, I would have returned it. I just felt stymied by the entire process. They were weirdly aggressive and unapologetic about what happened, and lets get this perfectly clear, they messed up my order. Im not even in "the customer is always right" camp but being so stubbornly unhelpful towards customers seems like a losing business strategy. It almost felt like if they repeated enough times that it was totally normal for a business to not ship a customers order I would start to believe it. Will not be a repeat customer. Edit (11/7): After I left a few one-star reviews across the internet, I was contacted by their social media manager who finally offered me a refund of $120. He explained that the manager I spoke to should have offered me expedited shipping but wasnt "fully aware of the situation" despite the fact that she had told me while I was on the phone with her that she was looking at the notes on my order and even made references to the previous interactions Id had with customer service. So in other words, still nobody at Human Solution has taken responsibility for what happened, they seem to just pass the blame at every turn. Additionally, I feel it should not have taken a public criticism to finally get decent customer service from them. The desktop arrived a full week after the rest of the desk. Assembly was relatively easy (required some drilling) and Im using the desk now. But I still wouldnt recommend it as by the time I actually had the desk I was way beyond the point of buyers remorse.

GR

Greg Alexander

Human Solution Office Furniture: FIVE STARS! Was advised on Jan 30th that the chair was shipping out. Nearly 3 weeks had passed and I had not heard anything. Contacted HSOF and they intervened. Shipping company called that same day and delivered it the next. HSOF was not the problem, but they assisted in resolving the issue very quickly. Now, about the Knoll Generation Chair itself: It is very functional, probably a great chair for the office environment... I got mine maxed out... all the adjustments, ultra foam seat, lumbar support, etc. For sitting upright (and most other positions) the chair is very good. Do have two complaints: 1. The seat cushion (and I got the Ultra Seat Foam) is not that cushy/comfortable. Im looking into some sort of pad I can add to the chair. My keister gets a little numb sitting in it for any major length of time... which I why I spent so much money on a chair, I basically LIVE in it. 2. I like to lean back. I have a bulging lower disc and the lumbar support does not adjust low enough to accommodate this desired position. There is a gap between my lower back and and the chair backing when leaning back. Had I been able to try out the chair first before purchasing, I probably would not have purchased. I feel it is indeed a well-constructed chair, and most reviews are glowing. It just does not fit my particular desired posture (lumbar support) and the seat cushion, even with the Ultra, is not adequate for long-term use. For an office environment, probably one of the best chairs you can buy (Im sure leaning back is not the typical office posture), but for long sitting sessions at home... doesnt work for me. Advice for redesign: Somehow change the chair to allow for lumbar support when leaning back. Seat cushion needs more padding. Just my 2 cents.

WH

Whitney Lewis

I am not impressed right now. I paid over $1000 for my desk. The whole reason I chose this company was the wooden knotty top options. I ended up choosing the reclaimed Fir wood top. They sent me a top that cracked all over the place. I called them and they send me a second top - SAME problem. I called them and they said they would send me a solid wood top with a similar look but it would take 8 weeks to arrive. Fine. Then they changed their mind and said they cant do that unless I want to pay them $450 upcharge for the solid wood. They offered to send me a bamboo top at no charge. I dont want a bamboo top because they style is not the same. I can get a bamboo top at ANY of the retailers. Then, I looked back on their website to see that a bamboo top is $600 less than what I paid! No wonder they were willing to send it "at no charge". I asked them how that is fair and they said "we would have refunded you the difference." Yea, sure you wouldve - then why didnt you say so in your correspondence? Also, they want me to pay an addition $450 for a top that I didnt want to begin with but am taking it as a concession AND I have to wait 8 weeks AND how do I know that one wont crack AND they already have spent more than $450 on sending me these crappy cracking tops. Im ready to send the whole desk back and they can lose the entire sale. UPDATE: Now they will send me another replacement top in late June. They are sure this one wont crack because they think they "got a bad batch". Maybe its just because its dry in Colorado and they shouldnt be selling here... Well see... FINAL UPDATE: They sent me a new top that had already been cracked and the cracks were filled in with a black resin type. It looks good and I think it will work. Im glad they fixed the issue.