BMW Motorcycles of Austin

Category:	BMW Motorcycle Dealer
Address:	11405 N Interstate Hwy 35, Austin, TX 78753, USA
Phone:	+1 512-451-7979
Site:	bmwmotorcyclesofaustin.com
Rating:	4.5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed

Location

Photos 100

Reviews 9

Remy Scott

Lone Star Crew, I wanted to write in and let you know how pleased I am about my recent purchase of a 2012 Triumph Bonneville T100. From the minute I walked onto the floor I was greeted by Ben. He answered the few questions I had regarding purchasing a new motorcycle, finance options, and models available. I was a little apprehensive, but Ben was super cool and did not pressure me at all. We setup a test ride for the following day. The next day, Ben was flexible with changing the test ride time and had everything ready to go when I arrived, even a spare helmet. 10 minutes into the ride, I was sold. When we got back to the shop, Ben worked on the details with the GM until we were all comfortable. Again, no pressure. I cannot stress enough how much I appreciate that. Ben gets a gold star in my book. Jenny was also great in setting me up with insurance. I was going to just go with my current carrier but she took 10 minutes to get me a quote, and when I called my insurance company, they quoted me $60 more than what Jenny had provided me. She was very personable and thorough, and had me insured in no time so I could ride away when I came in to pick up my new Bonneville. I really wish I could remember the cool cats name that helped me with helmets. He was entirely knowledgeable and pointed out some key features from the different manufacturers, and gave me some pointers on selecting the perfect helmet. Even better, the helmet I chose was just the right color and on SALE! Love it. Lone Star really connects with their customers. Every rider that came in while I was in the shop seemed genuinely pleased to be doing business there. Plenty of smiles and chuckles. I am now the proud owner of my first Bonneville and will be using Lone Star as my point of contact for all things Triumph. Thank you all for such a pleasant experience. You will definitely be seeing me in the shop again, and I will recommend Lone Star every chance I get. -- Remy

Jonathan Patterson

I rarely write reviews online, but after my first visit to BMW Motorcycles Austin I was very impressed with their customer service. I am not even a licensed rider, but plan to be in the next month or so after taking the basic rider course. I was afraid once the staff found out I was not there to buy a bike that day that they would lose interest. I first met Sean who deals in the BMW/Triumph section of the store and he was very helpful. He showed me several new and used bikes, started them up for me, let me sit on as many as I wanted, rev the engines (this is cool for someone who has never ridden a motorcycle before!). He spent over 30 minutes with me going over several different bikes. After that I ventured over to the helmet section and was greeted by Brian who then spent at least 30 minutes with me showing various helmets and allowing me to try on as many as I like. He probably would have helped me longer, but I was running out of time before having to head to work. BMW Austin will be the first place I look for a bike after getting licensed in the near future. They have a great selection of European and Japanese bikes, and a friendly staff.

Scott Lindemood

I have been looking at a BMW GS for awhile. I called Lone Star and asked if a test ride was available, the answer was yes. When I came in to the dealership I was greeted by Brandon Napier. He worked to figure out what I was interested in. It was pretty obvious that I wanted a GS. Brandon showed me the features of the bike, then asked if I was wanting to take a test ride. Since I didnt have my gear I set up to come back the next day. Long story short loved the bike but was debating between the GS and the GS adventure. Over the next week I came in a couple of times to look at both bikes. Brandon was super helpful and patiently answered all my questions. I decided on a R1200GS Adventure, on a Saturday with short notice they got the bike prepped and made me a great deal. I worked with Sales (Brandon) and the parts (Matthew Tedtaotao) and the entire experience was enjoyable. They were quick to bring me back to the shop to answer all the questions I had. I enjoyed the time just BSing about bikes, I would recommend the dealership and Brandon and Matt to any buyer.

Okies Garay

Woods Fun Center/BMW Austin has provided the best customer service and shopping experience I have ever had. I was assisted by sales associate Brandon Napier, who not only gave me a fantastic deal, but also went out of his way to handle the majority of the paperwork over the phone, find me the cheapest lender, and trailer the bike to my house. That is customer service I have never experienced elsewhere, and I am truly grateful to Brandon and the staff for the my new bike and the awesome experience they provided me with. They have a very wide spectrum of motorcycles, and I do believe that you will not only find what you are looking for, but also receive the top notch service as well. I have used their service department multiple times in the past, and they are just as good. I highly recommend!!

Minh Ma

I was never really fond of this place, but Brandon Napier turned things right around for me. He greeted me with enthusiasm that is only bested by your dog when you walk through the door of your home. Very knowledgeable and not pushy at all! What you see is what you get. He made my 2015 S1000RR purchase easier than ordering a happy meal and he even supersized my order. Ive never taken on debt this fast before. Even after taking my money, he still bends over backwards on service to make you happy. Im a customer for life if things dont change.

Olaf Jonsek

Worst experience ever! Dropped my bike off to have it maintained (oil change, brake fluid, check) the same day. 8 days (!!) later Im there (after calling to verify that the bike is done). They are finishing up they said. So I wait. 2 hours. Every 25-30 minutes I hear:They are just finishing up. In the meanwhile I called around and there are plenty of other locations (not Lone Star) that promise a 24 turn around on service. Will take my bike there instead next time!

Alex M

Great experience with BMW Motorcycles of Austin! I came in a few months ago to take a look at the new R1200GS. Each time Ive visited in the past few months, everyone at the store has been totally on it. Brandon Napier, in BMW Sales, is a fantastic resource and is always professional. I was impressed by his constant communication, via e-mail, phone and text, which made researching & buying a new BMW a solid experience!

Christopher Hernandez

Brandon Napier at Lone Star BMW/Triumph made my purchase experience incredibly easy and enjoyable. If you are in the market for a new or pre-owned motorcycle, I highly recommend visiting this establishment and speaking with Brandon. He was enthusiastic, answered all of my first time buyer questions, had great product knowledge, people skills, and gusto about the brand to make your purchase one to remember.

Scott Lindemood

"Matt Tedtaotao is amazingly helpful, he always greets me by name, quickly pulls out what I need (he even remembers my ride). His personality is always pleasant and spends the perfect amount of time with motorcycle talk during our exchange. I always look forward to his help. "