Foothills BMW/Triumph Motorcycles

Reviews 3

A

A Private User

(formatting on yahoo has goofed up punctuation, so some has been removed) I went in to check out the dealership while my husband was out of town. I had already decided to purchase a new bike. All it would have taken to secure my business was a friendly face and some enthusiasm. Instead, I walked in, did a slow "browse" lap of the dealership. It wasnt till I was walking for the door that someone finally approached me. Matthew (there is a Matt as well, and several Mikes) was not enthusiastic or remotely interested in selling me a bike. He asked what my financial situation was when I told him what bike(s) I was looking at. I brushed it off, and mid Q&A session (I felt like I had to pry answers out of him. Does he hate the bikes he sells?), he excused himself to go take a phone call, and chatted on the phone while I stood there waiting. Im glad he had a good dinner with whoever it was, very nice, but... really, walk away from a customer who is standing in front of you? I would have walked out then, but I wanted to at least sit on the bikes before I left and get a bit more information. Both my husband and I are interested in the GSs. Were not spendy people. We dont buy cars, jewelry, clothes and extra stuff, but we do like motorcycles...and we have no kids to worry about saving for. A quick glance at stickers on the two bikes: 18k mrsp for the 1200 GS, 9k for the 650... thats not including luggage and other add ons. He told me he had nothing to sell me. The only 09 GS they had was their demo bike, and the 2010s wouldnt be there till August. That wasnt a problem for me, his attitude was. I wasted time running up there and came away with nothing. Im not sure if he is just all around not a warm and fuzzy guy, or if I was judged on appearances (jeans, t-shirt - standard Colorado everyday stuff). Either way, I was treated rudely. He didnt even give me his name until I was leaving, and for information on the bike, he gave me a 2 page brochure that was, sadly, less comprehensive than wikipedia... and I had to ask for it. I have a hard time actually being upset about this, though I am amazed someone in our current economy would run a business in this way. You cannot rely on the product to just sell itself anymore, and make up for lousy people skills. Further, he saved us a pile of money. Im buying used (5-7k), my husband is just revamping his cruiser for now. More farkles for us, and money in our pockets. So despite my bad experience, I really just have to say: Thanks, Foothills! Update: we did stop in today (6/20) to look at a customers bike. Mike in service was very helpful and, when the bike we were looking at was not a hit, he was very proactive in answering questions and assisting us. It turned out that Matthew had read my feedback and approached me about it. I appreciate that it was read and evidently remembered, but I do think that care should be taken in how walk-ins are treated with sales. Some people arent easy, but they are there hoping to find the bike that they will feel great about buying. Making them feel comfortable and welcome should be a priority. I am upgrading my rating to 3 stars. I am not blown away, but my opinion has improved. I think that the first visit was a complete faceplant, and I do think it could be better, but I did see a willingness to attempt to improve that and I hope it was sincere. I did not expect to set foot back in the dealership and it was odd chance I did. I am glad I was able to have a better experience the second time around. But, I think had this bike not been there for service, thered have been no second time.

A

A Private User

Another Thank You to Foothills and an update to my previous review after buying a 2012 Triumph 800XC there near the end of last year. I am thrilled with my smooth running Triumph and absolutely enjoy the visit to Foothills everytime I am there. Everyone at Foothills seems to enjoy motorcycles and working there. They know their business. I have spent a lot of time with Noel and Ben in sales and Bonnie in parts. They are just outstanding. Mathew, however, whom I bought my 800XC from no longer works there. My bikes first service visit arrived and was well executed. I took a loaner out for breakfast and returned with my bike ready to go. The service took about 2.5 hours and chain tension, lubrication, finish, etc. was perfect. I have turned into a big fan of Triumph, and have been following the new Explorer launch with much interest. Foothills took delivery of the first Explorer in CO this past Wednesday, and allowed me the privilege of putting the first customer miles (adhering to break-in protocol) on it Thursday morning. I found the positive magazine reviews to be valid and even within the limited revs, the bike is a winner! Decisions decisions! Thank you Noel for your superb work, attitude, and customer service. Previous Review: I just bought a Triumph 800XC at Foothills and had a superb experience. I am a customer who does his research. I value an excellent maintenance department that works on my bike as carefully as I do. I want informed answers to my questions from people that ride, and want to feel valued when I walk in the door. Earlier in the year, the dealerships direction and advice allowed me to sell my existing ride for top dollar. I had intended on just ordering a bike for Spring 2012. Mathew, the sales manager, had what I was looking for on the showroom floor, but it had some test miles on the odometer. We had a friendly, honest, and pressure-free discussion about the the many aspects involved in the sale: time of the year, test miles, break-in issues, etc. Mathew gave me a couple of good options and ultimately put together a nice package with some give-and-take that was fair and felt right. I came in a day or two later and agreed to the sale with a downpayment. I was later helped with some installation charges on an accessory that was not part of the original agreement. The best part happened after I got home from my first ride. Based on the email address I provided, Mathew called me at home to see how the ride went and if I happened to be a veteran. I am. With some additional paperwork, Triumph allowed another $500 off the transaction. This is after the sale! To summarize, I have a great bike at a nice price, was treated excellently, and very much enjoyed the dealerships friendly atmosphere and passion for the sport. I look forward to spending more time there and have friends with similiar stories. Would I do it again?...absolutely.

HA

Hal Shaffer

They are in the midst of a change over in personnel which happens all to frequently with this dealership. They have two essentially new service advisors who are inept when it comes to motorcycles. Paper work is their only real expertise driven by a service manager by the name of Justin Lassy who wouldnt know the word "service" if it bit him in the ass. He certainly was unimpressive with any technical skills when it came to diagnosing a problem his own technician created with my brand new K1600GT. Like many others who bought a bike from Foothills only to have their experience turn into a nightmare, the Service Dept is absolutely the worst, only this time it is led by Lassy (as in go home lassie). Do yourself a favor and if you have to buy a BMW or Triumph go elsewhere. This Service Dept could literally KILL you with their incompetency. For the record, the ISSUE was a simple Running In Check that consisted of an oil change and some very simple mechanical checks. Charge $350. The technician rode the bike for 7 miles to evidently check it out, declared it fit and then parked it in the front parking area. I went to get on the bike and there was a slight problem with the steering. The front wheel and handlebars were not in sync. It would have been extremely dangerous to attempt to ride the bike in that condition. Lassy believed the issue was with the paralever/telelever. I asked Lassy how the technician could have just ridden the bike for 7 miles and not realized the handlebars and wheels were not in sync? He refused to answer the question and went scurrying for a technician. This was a serious issue and my question remains, how in the hell could it have been missed in the first place. The Service Dept is inept and the comments or reviews following mine are probably bogus. The two service advisors are in fact inexperienced and the service manager is a joke. You want to put your life in the hands of these idiots, be my guest. It is now a year later (6/1/15) and I just received an acknowledgement that I bought a K1600GT and a big WELCOME to BMW Motorrad. Evidently, it took Foothills one year to process the purchase documents. One can only conclude that they are equally unfit to handle the paperwork associated with a sale of a motorcycle as they are in servicing them. Lassie and Terrance are still there so beware folks, motorcycles can kill you and if they are serviced improperly and handled in any way by these two incompetents, you had best check your bikes very carefully b/4 you ride off.