AutoNation Ford Arlington

Reviews 3

KE

Ken Lewis

Very unhappy with the entire experience. My wife went to this location to purchase a vehicle. We waited at the dealer for over 6 hours. The Finance person tried 3 different times to get my wife to sign an extended warranty agreement, and even pulled in the finance manager into the conversation. The finance manager basically told her that her approval was based on the purchase of the warranty. After I confronted him about this he backed down. Telling the finance guy no 3 times and still have him try to sneak in the document for her to sign bothered me. I began to think of all the people I am sure he has tricked in the past, and will do in the future. After waiting an hour in the finance office over the refusal and subsequent trickery, we went to receive the vehicle. When the vehicle arrived on the lot from the porter it was very dirty on the outside. The salesman during the wait told my wife there had been 3 very small hail dents that were repair, and said the vehicle was in perfect shape after the repair. After she signed the papers, received the keys, the salesman hurried to get us the key and to have us leave. He did not offer to walk around the vehicle with us after the vehicle was cleaned. Upon inspection I noticed over 20 hail dents on the roof of this vehicle, 3 dents on the truck lid, and a couple on the hood. This vehicle had seen the full brunt of the hail storms that passed through our area. This was a supposed to be a new vehicle with no damage as claimed by the salesman. We did not take possession of the vehicle. The salesman was contacted and he tried again to get us to take the vehicle. We declined, handed him the key. He refuse both sets and would only take one set. We did not waiver and did not leave the lot with the vehicle. He said he would make sure it would be repaired. We even made him put in writing the car was damaged from hail and they agreed to repair it. In my opinion, a hail damaged vehicle is no longer in "new" condition because it has been damaged/ My wife and I decided to purchase the same model at a different dealership. She got a better car because of the features, paid less for the car, and received a much better interest rate. The dealer stayed until after pm that night to make sure the car was gassed, detailed, and in perfect condition;. The service was perfect, and we were on our way with a new car in a short amount of time. The key to the other vehicle at AutoNation Ford was returned to the manager on duty. We will not ever make a purchase from this dealer again. I do not recommend dealing with the AutoNation Ford in Arlington. The Finance department tried 3 different times to trick my wife, tried to sell her a new vehicle with undisclosed hail damage, and overall had poor service. The waiting room seats were nasty. The overall appearance in the showroom was nasty. It is a shame that car dealers continue to take advantage of woman in these days and times. My wife felt as though she could not complete the transaction without my help due to all the trickery and deception that took place. There were several wrongs committed against my wife from AutoNation Ford in Arlington, dont allow them to do the same to you.

KE

Kenya Bray

I had my 2003 Ford F-150 towed into the service department at Autonation Ford of Arlington because it was not starting. After the initial diagnostic was done, I was informed that 3 of the Freeze plugs had blown out due to too much water being in the coolant tank. I had just purchased the vehicle a short 3 weeks prior, so I never once touched anything under the hood. The vehicle was purchased like that. I had decided to have the vehicle towed to the dealership that I had purchased it from. When I went to the dealership, the service adviser Charles, had a technician explain to me about the condition of the vehicle. Charles walked away as the technician asked me if I was going to have it towed. I told him I kind of have to because its not running. The technician then told me that it was running but shouldnt be driven for long distances. After speaking with the technician, Charles came back over and showed me where to pay for the initial diagnostic charge. After paying, the vehicle was then driven up to me in the service bay. I informed the guy that I was going to have it towed so he proceeded to drive the vehicle around the dealership parking lot to look for a place to park it. After parking it, he handed me the keys. I had then decided to drive the vehicle home, since it was only about 3-4 miles away. On the way home, I heard the vehicle was making a weird clanking sound and then noticed that it was overheating. I immediately pulled the vehicle over and turned it off. I then attempted to cool the engine down by putting water into the coolant tank, which it just ran right through. I was told to check the oil, which was a cloudy color. I then determined that I would have to have it towed the rest of the way home. I had the vehicle towed back to Autonation Ford. I informed them of what had happened. I was told that the engine would need to be replaced. After waiting about a week, I was informed that the extended warranty that I had wouldnt cover anything. I was initially told that I would have to pay $996 to replace the freeze plugs to pull the engine out and replace the plugs. Now, just to pull the engine out and inspect it, its going to run me around $1100 plus the cost of a new engine, plus the cost of some other labor fees which sounds like Im looking closer to $6500. I think this service department is trying to pull a fast one because they figure I am a woman and I dont know any better. They are trying to overcharge me for labor and unnecessary work. I think that they knew that the engine needed to be replaced from the start but were going to try to get me to pay for the freeze plugs first and then turn around and then have me pay for the engine later. Something about all of this just doesnt seem right. I now know that the dealership should never have allowed me to drive the vehicle off nor should I have been told that it ran, just not for long distances. I later found out from someone else that a vehicle without freeze plugs shouldnt ever be driven for any distance, not even short distances. For all I know, the damage could have been done while the dealership was driving the vehicle around the lot.

LE

Les Guyse

Very upset with this dealership. I purchased a 2015 F150 Platinum truck with nearly every bell and whistle on it from them and tried to schedule its first maintenance. Apparently, its fairly easy to schedule an oil change but getting a safety recall accomplished apparently requires the moon to be at certain point in the sky and can only be arranged through a "service advisor". Each time I called, one was available to talk to me and would have to call me back. No one has ever called me back to arrange this safety recall and its been about 6 working days. When I scheduled the oil change (a couple of days ago) I spoke to "Amy" and told her if at all possible Id like all the work to be done at one setting. She said, "that a service advisor would have to call me back". I explained to her my previous calls and dissatisfaction and she said she would mark it urgent. Guess what? Yep, you got it. No one called me. Now about the recall. The adaptive cruise control has a defect in which sudden and hard braking can occur. This happened to me on a trip across country. We were driving at around 70 MPH on a very crowded I20 heading eastbound when we attempted to pass an 18 wheeler, had multiple cars behind me, when suddenly the truck executed a massively heavy braking maneuver as I approached the rear of the truck. Needless to say, all of the cars behind me about rear ended me and each other. Very close to a disaster. So watch out for this and be safe. Get this fixed. Just not at AutoNation Ford in Arlington. I have an appointment for the oil change tomorrow morning of which Im going to be rude and bug out on. Im going to try a different dealership and see if their support is any better. Its disappointing to have to do this but its my money isnt it? 3/18/2016 - Someone from Ford asked that I call that phone number to speak to the General manager directly. First, thats their general number and when I navigated to some woman she told me that the GM was out until Monday. BTW, no phone calls from a service advisor either. 3/21/2016 12:00pm - Still no phone calls from a service advisor. It really does look like these people do not take safety recalls seriously. Perhaps I should lodge this complaint with Corporate. 3/22/2016 12:50pm - Still no phone calls from a service advisor. Tried to reach one directly but got rolled over to a receptionist. I asked to speak to their General Manager and she said "He hasnt come in yet." I LOLd and hung up. 3/22/2016 1:10pm - Called Grand Prairie Ford, got right through to a very helpful and knowledgeable lady "Crystal", researched my recall issue, and scheduled it the same day as my maintenance. She then called me back and said it would all be free including tire rotation since I had the super duper extended warranty. BYE BYE Autonation Ford Arlington. 3/24/2016 10:08am - Yesterday, someone from the dealership called and wanted to know if they could reschedule the oil change that I bugged out on. haha. I told him, "Nope, done with your dealership. Going to another one. bye bye". BTW, still no service advisor has called to schedule the safety recall.