Related: | sports etc arlington |
Category: | Sporting Goods Store |
Address: | 1101 W Arbrook Blvd, Arlington, TX 76015, USA |
Phone: | +1 817-375-3210 |
Site: | academy.com |
Rating: | 4.1 |
Working: | 8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–10PM 8AM–10PM 9:30AM–9:30PM |
AN
Andy P.
Purchased my Bike from this location a year and a half ago. The rear rim became bent through normal wear and tear. The store honored its warranty and ordered a replacement rim at no cost of my own, other than having it in the shop for 2 weeks. No big deal. Great to hear! But, the same time I brought it in for the new rear rim, I also asked if they would fix the rear brake as it was misaligned and, even on its loosest setting, would rub the rim, causing it to have drag. They called me after 2 weeks saying it was all ready to go. Now, I dont live right next to the store, so I have to come in after work hours. I show up the same evening they called, find my bike with the brand new rim. I check the rear brake and its so tight that the wheel wont even complete a full rotation before grinding to a stop. I tell the sales associate, since the bike builder is gone, that they didnt fix it. He has me write out a note and leave the bike there. The next day, I call the store and explain the problem, how its grinding the rim and needs to be adjusted so it spins freely. He assures me they will fix the problem. A couple days later, the sales associated (never spoke to the bike builder) calls and says its ready to go. So, again, I drive up to the store that evening. The brake is the exact same as it was, riding the rim. Even the sales associate that assisted me said she could hear it rubbing. I left another note, indicating it had not been fixed, this being my 2nd trip back to the store. Again, the next day, I call and tell them its still not fixed and still not ride-able with the brake grinding the rim. 3 days later, I get another call saying its all good, they checked and re-checked all was fine. So, I head back up to the store, meet the same sales associate that was there on my 2nd trip, find my bike and see that the brake is the exact same as the last time. Still sitting clamped firmly on the rim, marked as "Fixed". By now its been over 3 weeks since I first brought it in. Ive made 3 additional trips to the store and I still cant ride it. So, now I get to drive all the way to Fort Worth to see if the Academy there has a bike builder competent enough to follow simple instructions and adjust the brake so it is able to be ridden.
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Scott Royal
Academy is (was) one of my most absolute favorite stores. My experience tonight has left me contemplating never returning to this store, but not shopping Academy again. I went to purchase 1000 lbs of deer corn. I went to the customer service line and waited a little longer just to make sure I dealt with a cashier that new how to handle my transaction. I requested that the store assist with loading, perhaps moving the pallet to make the process of loading easier. The cashier called someone and then said whoever she called had hung up on her. I was asked to wait a few minutes to see if they would respond. Instead, I requested she call them back. to find out what they were going to do. When she called back to the fishing and hunting department again, whoever she was on the phone with said they "paged someone." I told the cashier I would be outside loading and to please ask them to come help. I loaded the corn myself, no assistance from the staff. I went back inside to complain about the lack of service,. After a short wait, the store manager Alyssa came to speak with me. She was polite and apologized. She said next time she would take care of me. As much as I appreciate the apology, it wasnt enough. I expressed this to her but it fell on deaf ears. To Academy - we outfit our kids for school and sports at this store. We purchase all our outdoor equipment here - hunting, fishing, camping, etc. and I have shopped this Arlington location since it was on the opposite side of the street. I have been a loyal customer. Improve your service and I will consider coming back. Staff your store with enough personnel, train them to be competent, and understand that it is your employees that make the difference.
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Kristi Jackson
Unfortunately they do not have enough help or the employees who could help talk amongst themselves and therefore can not be bothered to assist customers with any questions. I asked for assistance in the baseball area...couldnt locate anyone although I saw several employees standing together laughing/talking/looking at their cell phones but none could assist me with baseball gloves. I went up and down looking for someone to help me. I went to the front to customer service twice and the guy called over/on phone "for help in baseball". No one ever came so I went back toward customer service and the guy at customer service asked a lady to help me. She was knowledgeable and found what I needed. I was checking out and told the guy checking me out I wanted to get a Mosaic chair. I asked if he or someone else could get it because of the weight of the chair and take it to my SUV. He replied I would have to get it and bring it to where he was and then I could carry it to my SUV myself. Poor, poor, poor customer service!!!!!! I walked right out of the store!!!! Not sure if I will ever return. It is sad it could be so much better. It is one of my favorite stores.
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Cliff Bramlett
Ive been to this store many times for things from soccer balls to shoes to hunting and camping gear. Pricing here is average - competitive with many brand names online. Quality is generally decent, fitting the price. The staff is usually helpful enough, but usually dont seem trained in their area above the knowledge youd find on the product boxes (if that). However, yesterday we wandered around the firearms & archery dept for 10 minutes looking for a reasonably priced archery target and a bow string. There were 3 to 5 sales people within ten feet of us the whole time, and not one asked if we needed help. Maybe they were busy, because they moved a cart full of stock so it blocked the path we were walking while trying to find an archery target. We found them, but they were scattered across several different aisles, and pricing was horrible. The cheapest target they had in store was foam covered with plastic and staples for $69. No bow strings at all. I finally asked a guy at the firearms counter if they had bow strings, to which he answered "Nope" and went back to reading a paper.
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Jacqueline Silva
Great selection but when I came in to ask about a price on a cup I purchased earlier in the day I was left with a pretty bad experience by the gentleman that was greeting, I believe his name was dean. Instead of offering really any customer service he just told me I was wrong and then started speaking to employees instead of finishing the conversation or offer any help. I work retail and the very least I expect of my associates is that they walk the customer over to the item and explain the pricing or try to make the signing less confusing for the customer. Not only did they leave me to be confused about the price but other customers as well. When I went back to the fixture with the cups there were customers there too, misled to believe they were on sale. Bad signing, bad customer service, & bad follow up. The sign was for the 30 ounce rambler tumbler originally 39.99 for 29.99. The sign was meant for the completely metal ones, which there was not a single one of on that full shelf.