Verizon Authorized Retailer – Cellular Sales

Category:	Cell Phone Store
Address:	5310 Main St, Spring Hill, TN 37174, USA
Phone:	+1 931-486-2181
Site:	cellularsales.com
Rating:	4.1
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

+−

Leaflet

Photos 7

Reviews 13

Ally Ge

Verizon does NOT recognize them as an actual authorized retailer!! We went there last month and thought we were getting a Verizon plan. Now less than 30 days later, we get a $300 bill that was supposed to be no more than $170 for two o iPhones. We paid up front for everything. They even took our older 5s phones saying we can use them for credit. Tonight we contact Verizon in regards to our bill and they say this store is NOT an authorized seller even though they advertise it everywhere. They use Verizon boxes and wear Verizon uniforms. Makes no sense they can be unauthorized and get away with it for this long. Not sure who is scamming who but its so disappointing. Theres not a carrier out there honest and loyal to their customers. We contacted Verizon customer service as directed while in the store and the salesman was adamant about not speaking to customer service. He told us how Verizon customer service bashes their store and how awful they were before we even got started. Verizon never bashed them. They only stared they were not an authorized retailer. But he proceeded to insult his own company. The overweight store salesman made insulting remarks to our intelligence. He said we dont understand taxes or math in general when my fiancé has a near masters in the field. Its not too difficult for us to find out how they were screwing us. From now on, if you need a store go to the actual authorized retailer in Columbia TN. Trust me its worth having real considerate professionals than going there. If you say they are great and bla bla bla, double check your bill and dont fall for their scare tactics.

Michael Burnette

I bought a phone two and a half months ago, the phone was a note 5, from day one it had a issue, I called store, I called Verizon, I went to store, the technical support said take phone back to store and exchange it,I went to store, the two representatives seemed uninterested in trying to fix it, the original rep was not working, I left unhappy, my son ended up fixing it for me, now two plus months later, the phone ends up with two sets of contacts in my contacts list, I went to delete one of each of them,it has deleted both sets, so I have lost my 700 plus of contacts, upon calling store and explain to the young man who is a representative of your store, I explained to him that I was going to bring my old phone to have the contacts transferred again and that Verizon stated that this would not cost anything, he states that it was a busy time of the year and that I would be charged again for this unless I had the original sales rep do for me, then I asked him his name, he refused to give it to me, saying multiple times he was going to have to put me on hold, after a long silence, the phone went dead, I assume he hung up on me, I tried to call back, no answer now,phone just rings, if this is typical for your company and its employees, I want be back ever again

Steven Franks

Absolutely worthless place to go if you want any help with your phone. I have a Samsung galaxy s5 and updated to marshmallow a couple days ago. The phone is glitching now because of it. Battery is being drained because screen is constantly waking and shutting off. I thought that maybe the Spring Hill store could help. No. They could not. The salesman took the phone, input the info in the computer, found out that it is over two years old, and proceeded to hard sell me on upgrading. I do not want to upgrade at this point, especially from a store that cannot simply help me. He then insulted me by saying that the galaxy s5 and s6s have always had software issues and that I should upgrade. It is a little confusing to me that Samsung would issue its "flagship" model with glitch software. Do not go to this store. Go somewhere that they can help you with the phone. If you want to buy a phone only, get it off the internet. It is cheaper and you will be less pissed off at the end of the day.

Tim Canar

Do not buy your phones here Verizon does not recognize then being an actual Verizon phone.I signed up for 2 phones cheap LG G4 phones and started to have problems with them they said go to Verizon and they would work out a deal with me on the phone as soon as they found out that I bought here they would not work out any deals with me because it is not an authorized Verizon dealer. Trust me save your time and go to Columbia or Franklin 2 a actual Verizon and get your phones there then theyd be willing to work with you Ive had to go to the Better Business Bureau to get anything done about these funds spin a nightmare phones rebates on these phones and had to fight to get that. This building needs to take Verizon off of it because its NOT a Verizon! Because Verizon does not recognize it as a Verizon!!!!

Edward Lorentz

what is joke i wouldnt deal with these clowns if i was given free phone and service for a year i owed a dime 10 cents on a previous bill wrote check for 99.49 instead 99.59 my mistake so i went to give them the dime said $5.00 more if i use cash they charge to go to the bank

Myla McCoy

The customer service at this Verizon store was exceptional, as it always is. I was given thorough information from two sales representatives and through online services that one sales rep accessed in the store. Verizon always has great customer service. :-)

Janet Mezzatesta

Josh was so helpful. He made the experience of buying a phone so simple as I am not phone savvy. He went the extra mile when they were out of the color phone I wanted, he searched and found one the next day. Will come back to this store.

Alpha Baker

The best yet experience buying a phone! My rep was very helpful and patient with all my questions and concerns. Very pleased with everything he taught me and he pledged to be here for me if there are any questions more.Thank you

Karen Ripple

Tunde did an excellent job of explaining the advantages of a new phone and how to use it. Very satisfied. I came in not expecting to get a new device, however I could not turn down the advantage of the edge plan. Easy location

Joshua Kovalchik

Tunde was great to work with and was very helpful, making our purchase at Verizon much better than times in the past. Very deserving of the 5 stars I gave. I will recommend this location to friends and family in the future!

Rose Martin

I was due for new cell and talked to Tunde at Verizon in Spring Hill and he was very helpful and patient with me. I would highly recommend this location simply because I live here and the sales reps are efficient! And kind

Vickie Jones

My sales rep was very professional very kind answered all my questions and set me up with exactly what I asked for. I am so glad I came in today he helped me two years ago and remembered me. He is the best.

Justin Hudson

Sales people here arent Verizon employees and dont know jack about what they are talking about. Dont go here, go to an actual Verizon store or better yet, go to another carrier.