NAPA Auto Parts - Auto Parts Of Lavergne

Category:	Auto Parts Store
Address:	5088 Murfreesboro Rd, La Vergne, TN 37086, USA
Phone:	+1 615-793-7614
Site:	napaonline.com
Rating:	4.5
Working:	7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 8AM–3PM Closed

Location

Photos 44

Reviews 6

Terrell Polk

I Called the NAPA store and spoke with Perry, to purchase a cooling fan for my car. Perry told me the price for the fan and stated he would have the cooling fan Within a hour. I then ask Perry does NAPA install cooling fans he told me no NAPA does not install cooling fans but he knew a auto shop that does close by WOOD AUTOMOTIVE 615 585-6224. I then called Wood Automotive (615 554-6224) and spoke with the mechanic on duty he told me come by his shop. I then drove to Wood Automotive in Lavergne Tn. ( behind suntrust bank) the mechanic told me instead of paying NAPA hed only charge me $164 to repair my old fan I then agreed. I waited 3 hours (mind u while Im waiting 3 hours Im watching my car jus sit there and no mechanic worked on it so after 3 hours go by the mechanic put 2 screws in my cooling fan and told me Im ready only spending maybe 15mins actually working on my vehicle. I paid the mechanic $164 and drove away after 10mins my car ran HOT and I had to pull over on the interstate I called Wood Automotive and told the mechanic he then began to be argumentative and loud talking me so I called Perry at NAPA Store (since hes the one that referred me to Wood Automotive. Perry stayed on the phone with me as I was on my way back to Wood Automotive. Finally I get to the mechanic and he sees visually that the cooling fan in my car doesnt work. The mechanic at Wood Automotive offers me only $100 refund when clearly he didnt fix the problem. Perry, at NAPA store agreed to sale me a new cooling fan for $100. The mechanic at Wood Automotive was extremely unprofessional and very rude I dont recommend anyone going to WOOD AUTOMOTIVE IN LAVERGNE TN 615 554-6224 (behind suntrustbank) The next day 05/04/17 I stopped by the NAPA store to purchase the new cooling fan from Perry, he wasnt friendly at all he said to me I never seen u in my store before I thought u said u come in here all the time. (What kinda of customer service is that) right is right and wrong is wrong.

Cynthia Smith

Short staffed and was not very helpful to my needs,pretty much didnt care if I shopped there or not ,great location though.

VILE Ninjaa

Trash service, never friendly. Perry is a grumpy old bastard, needs to be fired and get some people in there that care.

Shirley Surratt

Professional services. Friendly people. My favorite parts store.

Garrett Shaw

In and out real quick just what i like

Michael Edmonds

Good place