Category: | Used Car Dealer |
Address: | 1614 Franklin Rd, Brentwood, TN 37027, USA |
Phone: | +1 615-661-4648 |
Site: | jimkennedyautos.com |
Rating: | 3.3 |
Working: | 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–6:30PM 9AM–5:30PM Closed |
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Christine Medlin
My husband has purchased 3 cars in the past from Mr. Kennedy. So on our search for a 4 Runner this was the first dealership we went to, sure enough they had two beautiful white 4 Runners for our choosing! We drove the first one and didnt think we would make it back to the lot it drove so horribly, so we drove the other and it was a Limited and drove great. We decided to think about it a few days and look around. My husband travels 5 days a week so often times I have to take care of much of the household business. My husbands main concern was that we would be in a safe vehicle with our son. So he decided we should buy that 4 Runner, he felt confident they would treat us right since he had done business with Mr. Kennedy for years, so I handled the negotiating and got an acceptable deal on the Lexus we traded in, what I felt was a great deal on the[] 4 Runner. I picked it up on a rainy Tuesday night, I was so excitedly my supreme"negotiating skills" and couldnt wait to see my hubbies eyes when he got home. Only to see him come in side shaking his head, next came the news. He said did you see the car fax? Yes, I said, one owner from PA. He said yeah and did you see the rust? I didnt of course I picked it up when it was raining. Can you imagine the embarrassment and horror I felt when my husband looked me in the eye and told me I just threw $16 grand down the drain? He called Connor Kennedy who is Mr. Jim Kennedys son, and is now running the show, or at least that’s what he told me. He told my husband to come down and they would work something out. My husband came down to the lot and Connor told my husband they could give us $12k for the 4 runner if we wanted to trade it in! Are you kidding me? So my husband came home and said forget it, we will get the rust repaired and keep it. I then called Mr. Connor Kennedy myself, while first attempting to reach Jim Kennedy, but each time was transferred to Connor, that is when Connor informed me that He is in charge of the lot, not his father. So I re-explained the situation with him and the magnitude of the rust on the car, and he literally tried to resell me on the car, he was like, oh but it is a Limited, and it has everything that the other 4 runner didnt have... I said yeah and RUST too! He just kept on and on telling me what a great car I got! Can you imagine this? Then I asked what was he going to do about this and he said it would be a separate deal now that all the paperwork is already done, so if we want to trade for something else, the best he could do was give us $12K for the 4 runner, because of the rust problem!!!! At this point I was about to lose all of the patience I have gained from God, so I thought it best to hang up and lets just fix it like my husband said. We then took it to a company that does sand blasting. We paid $1500 to have it sand blasted and painted with rust proof paint. When we picked it up the guys said they have never seen anything like this in their lives! Like it had been sitting in a salt pile for years. They said the brakes, rotars, wheels, shocks, springs, frame, axle, everything is completely rusted through. They did the best they could but said we would have to put at least $5K into it to get it to run right. The 4 Runner now sits in our driveway since we dont have anymore money. We put our savings of $16,000 into this car and now we are stuck with a very expensive pile of rust and - Connor Kennedy says this isnt their fault? He is right it is my fault for doing business with Jim Kennedy Auto Sales. I can tell you this one thing, I will make sure every living soul within a 400 mile radius knows what a scam this car lot is and they dont stand behind their word! I am sure if Mr. Jim Kennedy knew about this he would have made it right, but good luck getting in touch with him!
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Michael Green
BEWARE - after beginning a solid and responsive relationship with the sales rep I called back to complete the purchase of an SUV. The guy on the other end of the phone said Im sorry your sales rep - ah ya - hes off today. Ok - can you have him give me a call ? Sure ...then the push starts ..do you want to buy a car ? Do ya? Do ya ? - oh nice car - which one did you say it is ? I said I didnt say which one I said, Im only going to deal with my sales rep. Ok - Click ! Well thats strange...right up until I get a ding ding and low and behold...I got a call from the "owner" who was the same guy who just hung up on me. " Im the owner harrumph , harrumph.. Ah ya your sales rep is out sick and will be for a few days. Im my head Im saying to myself first it was his day off now hes out sick for a FEW days which means he quit ! How can I help you buy that car?" Me: Ill take my chances and wait until he gets back" if the SUV is gone then its gone. "Im the owner - well pay him his commission. He works for me and I pay him so you can just work with me" I said look I do business with people I like. I like this sales rep he offered to pick me up at the airport himself to come to the dealership and buy the truck - I was going to drive it back to my home from there as a road trip gift to myself. Anyway - the "owner" pushes again. I said youre not listening Im only going to deal with the sales rep and he hung up on me again ! So Im done with them ..I wrote a nice note to the sales rep which Im sure hell never get and Im now Im informing you / telling you to BEWARE. They had the specific SUV I was looking for I was going to do business with them in-spite of and I do challenge you to read - the other awful reviews of this place. I feel for they sales guy. "The owner"...Ill just hold my tongue !
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Bill Young
2 years ago my wife needed a replacement for her 17 year old Volvo. Our sun went to school with Patrick Kennedy so the connection was made. We told Patrick what we were looking for and within a few days he found it. He drove it down to Alabama to deliver the car, and so began a relationship with Jim Kennedy Sales and Leasing. The car the found was in excellent condition. The price was great, but most of all the service was outstanding! Well last year it came time for me to buy another car. I decided to buy a BMW based on the experience with JKS&L. Once again I called Patrick and told him what I was looking for. Conner Kennedy found the car I was looking for at a price that agreed with me. WE drove up to pick it up and had an opportunity to meet the Kennedy clan. I have bought many cars, and it seems that it is no longer the "fun" experience it use to be. Well Patrick, Conner and Mr. Kennedy changed that. They were a pleasure to deal with, they were professional, and they delivered a car that exceeded my expectations. They made buying a car FUN again. It will be time for me to trade and get another the end of this year, and you can rest assured I will be traveling to Brentwood TN again. Thanks guys, Bill Young