Sears

Reviews 9

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Trey Hayes

I worked here in the electronics department for a period of time while I was finishing my graduate degree. I was hired on before Black Friday. However, when Black Friday came - I was told I was not eligible for any commissions because I was still in "training." I began to study how people behave in a retail environment because honestly - there was not much going on. My conclusion from this: I would not ever be a customer of any Sears store for any item. The first real head-scratcher of what is going on there is that they implemented the use of iPad and iPod point-of-sale systems - that worked in conjunction with the traditional point-of-sale computers that were EXTREMELY out of date. So they were almost forcing transactions to use these devices - that most of the time did not work properly or took an extremely long time to function. You cant mix new technology with point-of-sale systems that are ancient. Ironically, while they want employees to use these devices to help customers and show off what options they could have, they do not actually sell any Apple products. Let me reiterate that... they want you to show off products on this device, but they cant sell anyone that device. Finally, there is the fact that approximately 80% of the big ticket items like TVs, arent actually in the store. They have new products brought in (usually just one of a new model) and then they have us set them up as a display. If a customer comes along that wants to buy one of those TVs, they are going to have to wait because there are not any new, in-box, units in the back. Nobody wants to wait. That is not how the market has evolved. If you are okay with waiting, you could go onto Amazon and order the exact same model (usually for a better price) and have it delivered to your front door in two days. Most people that are in that store are just loitering or waiting for their car to get new tires downstairs. The employees are the ones that are impacted the hardest by this poor inventory management system. A JIT (just-in-time) inventory management system is great for small commodity goods, but for a store that is comprised largely of big-ticket items that people prefer to not buy online it is failing. The employees who have the opportunity to make extra commission by selling certain items are losing those sales because the customer does not want to wait. They came to the store to buy something, they expect to be leaving the store with it. They dont want to buy it, wait for it to come in, go back to the store, pick it up, and then take it home. Customers just walk away and go somewhere else that has a functioning inventory system. The best thing Sears had going for it were the Craftsman tool line. Now they are made in China. Avoid shopping at this store, or any Sears store. The people are great, there are only a few people there that drove me crazy. The ownership and the operations of the store on the corporate level are AWFUL. MISERABLE. If you are thinking of working at a Sears store for whatever reason - dont. I was barely able to keep the lights on and worked myself to the bone working shifts at Sears, a second job, and finishing my Masters degree.

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Raineiro Escobar

Escribo este mensaje en español porque no se hablar y escribir en ingles. Tengo 52 años de edad y soy Tecnico Superior en Electronica Industrial y siempre he utilizado los productos Craftsman como herramientas y me han parecido excelentes hasta ahora. He comprado dos productos Trimmer en un transcurso de varios años uno el año 2009 y el ultimo en el año 2012 y que porqueria son prenden cuando les da la gana; llamo al departamento tecnico de craftsman y me dicen que ya no tiene garantia, sucedio lo mismo que el primero a la basura y pierda su dinero...esa no es la manera de atender a un cliente...no recomiendo los productos craftsman.

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Lee Sanders

Ive been on the phone for 32 minutes and 37 seconds. I have spoken with 2 different people and am still without confirmation that my lawn mower has been repaired and delivered back to the Haywood Mall location. This contracted call service Sears uses is absolutely horrible. O wait, there was a ton of background noise and the babbling lady reading from cues, who barely speaks English, just hung up on me. I guess she couldnt hear me over her 100 colleagues in the background screaming on the phone to other poor Sears customers. Where is my lawn mower?!? Why havent I received an email or phone call confirming the repair is complete?? What does Sears have against effective communication to their customers?? Why did she respond to my question "Are you located at the Haywood Mall?" with "What is your phone number?" three consecutive times.

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Peggy barton-nouri

I moved to SC from out of state. I have a Kenmore washer that does not spin, and a Maytag Gemini stove that needs to be adjusted. I was told for the service person to come out it would be 89.00 service call for the washer and 85.00 for the stove. Then I was told I could save money if I purchased a contract. It would be 49.99 down today and 80.00 when the repairman comes out. Then it would be 49.99 per month for one year. Dont know about you, but I am on a limited income and these prices are much to high. Never will buy Kenmore products again. Most likely will not deal with Sears ever again.

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Andrew W.

Im generally tolerant of employees in training and the usual glitches we all encounter, but the service I received here is nothing short of ridiculous. It took 15 minutes to check out two items, and after countless attempts, my $5 discount from an earlier transaction still wasnt accepted. Eventually the $5 savings simply werent worth the hassle and I paid the full price and left with no plans to return. If a cashier is unable to perform the simple task of checking out, he needs to be in training, not wasting customers time.

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Ray Zlab

I would like to give their Auto center zero star. I bought all my tires from Sears several years ago. Now the tires are out of balance and went to there for balance service. But they only balance one tire and took more than two hours. They are always trying to sell the new tires, etc. Even I just checked all my tires in the dealership without any problem except balancing. The car is still shaking.

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jeanne just a fan

Rude! Sears in the haywood mall has the most rude employees ive ever enountered. I will never shop there again. I was told to leave the changing room and go find a chair in the restroom to nurse my son. The lady who banged on my dressing room door had an attitude and was extremely nasty. Maybe next time its your lunch break you should go sit on the toilet and eat!

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Paul Hollingsworth

I bought a tool set missing a socket and called to try to straighten out the issue so I didnt have to drive 30mins to talk to someone. I called 7 times, 10mins roughly, unable to get any person in any department. I tried Tools multiple times as well as Customer Service. I even tried another department to try and get a hold of anyone. All within business hours.

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hayley carter

Did not want to help us hook up our dryer told us we can go to YouTube to learn how to do it. They said if someone had to come out to the house it would be over $100. They were rude, had horrible attudies. Very displeased. If I could give a half star I would. What are yall honeatly good for

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