Precision Harley-Davidson

Reviews 3

SC

Scott Purdy

Updated Review Submitted Monday, March 21, 2016 I received a nice letter from the front desk service representative, along with a software update cd disk, which did work. The follow up that this company has provided to remedy a poor situation has prompted me to upgrade my review. I am impressed with the thoroughness to correct a bad situation. I think the company was proactive in handling this situation and I hope they continue to provide excellent customer service. I went from never wanting to return here to a state of mind that, yes, I probably will return to this dealership. They did an outstanding job to fix a mistake. 3 Star- Updated Review Submitted Friday, March 18, 2016 I received a call from one of the partners of the dealership around 8PM last night. He apologized for the experience that I had with his dealership. To have him reach out to me was the right move. Hopefully, this has been a learning experience and maybe all members in the service department and every department, for that matter, will open the lines of communication. Communication is extremely important in any type of industry, and its a very powerful tool. The choice of words is also very important, which is what prompted my onslaught on the social media platform in the first place. I like to think that with technology evolving the way it is, it is extremely important how you conduct yourself, because theres so many outlets and the public is better informed now than they ever were before. Thank you, Jim, for reaching out to me to resolve this matter. 1 Star- Review Submitted Monday, March 14, 2016. Horrible service department! I called to see if they had the software update for the Harman Kardon stereo and spoke with Rob. He said they do and I asked if there was going to be a charge for it and he replied, no. As it should be. I was going to borrow the CD and do the update in the parking lot myself. My buddy and I drove an hour to get here and it was a perfect day for a ride. Everything was perfect. Then I approached the service department and this girl at the front desk was skirting around the issue that now they wanted to charge me for a BURNED CD with a firmware update. You can download the software, but I have a Mac so it makes it more difficult. And I ride to Harley on occasion. Its fun. What annoyed me the most, she kept trying to use the phrase, "sir, think about the big picture." Well, now I am thinking about the big picture and Customer Service is the Number 1 Rule. Also, WORD OF MOUTH ADVERTISING is the best form of advertising. So, anyone interested in a better service department experience, bigger showroom, a lot of people, but it doesnt feel cramped then go to Russ Ocean State Harley-Davidson. The owner still greets everyone that walks in. They have a nice lounge area and its only about 20 minutes from this POS. This girl came out while I was working on the software update trying to justify her wanting to charge me a fee and I couldnt help but feel like I just wanted her to walk away. She overstayed her welcome. This review is the "big picture" for that front desk girl at the service department. Do you understand where Im coming from, Allen? She kept saying that to him, too. Ugh! Never again! Whats nice about this. Not only did she lose my business, but she lost my buddys business too, who witnessed everything and its absurdness. Over a burned CD with a downloaded software update. Come on! Thats the big picture.

JU

Justin Machado

DO NOT COME TO THIS DEALERSHIP, AND TELL EVERYONE YOU KNOW TO NEVER COME HERE! I REPEAT DO NOT COME TO PRECISION HARLEY DAVIDSON! I worked there for not even two weeks, and they fired me, on my own time, not company time. I told them when they hired me that I am a car mechanic not a bike mechanic, but i do have my motorcycle license, and i told them I am willing to learn if they teach me. I was completely upfront and true with them when i told them about my technical abilities, so they hired me knowing this.... Now all the other mechanics said i was doing very well and learning well. Well one day after work the owner asked to talk to me, so i went back inside and the owner and the service manager brought me in the back room, and pretty much called me stupid and said it "wasnt going to work out, because the learning curve was too slow." Now how can you judge an employee who is trying to learn and you fire them within two weeks of being hired? He didnt even give me a month to show him what I could do. Very unprofessional if you ask me, when I told them at the interview, "I am a car mechanic, not a bike mechanic, ive done basic work on my own bikes in the past but nothing major, but I am willing to try hard and learn whatever they would teach me." The owner is a horrible person. In the short time that i worked there hey would say some terrible things about people. One day there was a man in the showroom with his son who had Downs Syndrome looking at bikes, well later on when the customer left he said to another mecahnic and myself, "They should drown people with Downs Syndrome and other "retards" so that they will not be a burden to society and their families" and then proceeded to laugh and say alot of other worse things which I do not feel comfortable repeating because they were so horrible. He is a terrible man and very very cheap, do not let him fool you! SO YEAH, DO NOT GOTO PRECISION HARLEY in Pawtucket! If you are reading this tell everyone you know about my story!

DA

David Candella

Unprofessional and not trustworthy! I bought my HD front tire for $100 from Precision Harley and asked them to put it on my motorcycle. They said it would be $44 installed. I brought the bike in and they said the bearing needed to be repacked and the front brake pads needed to be replaced so they called me and said it would be $160 total and I said sounds great. I went to pick it up and they charged me $280 (I already paid the $100 for the tire prior). There was no tube price on my receipt so I asked if they put a new tube on with the tire and Mark told me no and then he asked Lou and he said yes. Ok how do you forget to install a new tube with a new tire? I paid for the tube anyway and then weeks later I got a flat front tire and found the cause to be a popped tube. The tube was the original from the old tire and I couldn’t believe that they would lie straight to my face and tell me they installed a new tube when in actuality they forgot to install it and didn’t want to reinstall it because of being busy or for whatever reason. I called the shop and complained and they backed up the mechanic’s word and said it was a new tube. So they charged me for a tube that was never installed. I do not have enough money for lawyers otherwise I would definitely try suing them for the unsafe practices they used against me. I know you are probably busy like me but do not take your bike here it is not worth the hassle and danger.