Ashley HomeStore

Category:	Furniture Store
Address:	905 Loucks Rd, York, PA 17404, USA
Phone:	+1 717-843-7632
Site:	ashleyfurniturehomestore.com
Rating:	4.5
Working:	11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 10AM–9PM 12–5PM

Location

Photos 81

Reviews 4

Chelsea Miller

Went into Ashley three weeks ago to purchase a bedroom set, dining room table, and a sofa for my first place. The day I shopped and order my furniture I had great service. The salesperson, Rebecca explained to me that all of my furniture except for my sofa would be delivered on my move in date (which was two weeks away) as the sofa was new and was on back order. The Monday before my move in date of that Saturday (10/5) I contacted the store and had to speak to the receptionist about not hearing about delivery. She took my name and looked up my order in the computer and said "Oh youre pieces arent scheduled to arrive until the 16th." I explained to her that no my sofa was not to arrive until then and that Rebecca had put in the notes not to hold my other furniture for the sofa. "Well it says in here the 16th so thats what it is." Never offered to let me speak to someone else so I called the next day and spoke with the store manager Dale and explained to him what I was told. He told me he would call the warehouse and call me back. He called me back within two hours and told me that it was all taken care of and my furniture except for the sofa was going to be delivered on time. Two days later & two days before my move-in date I receive a call from Rebecca explaining to me that it is now showing that the furniture wont be in the warehouse until the 6th! I am obviously getting upset over this as I have now been promised twice my furniture would be delivered on time. So I ask what can be done for me. "We can refund your delivery charge of $150". $150 when I spent over $5500. So I ask her for more. She tells me she cant authorize that and I will have to wait until her manager Dale comes back from vacation, but she has good news....now I can get all of my furniture on the same day because my sofa will be ready by the following Saturday for delivery. So Wednesday (this is after my original delivery date) I call to speak with Dale who should be back from vacation. "Well we can give you $300 off". $300 is only 5% of my order I told him. He reluctantly agrees to throw in another piece to my bedroom set for free that I did not originally purchase. I am happy with that. Now here it is my new delivery date and they show up and tell me that they do not have my sofa! Seriously?! So I call back to the store and ask to speak to Dale who refuses to give me anything else because I am already getting the free piece of furniture, even though I was promised my sofa would be there now. So I ask for a number of someone else I can speak with above him regarding the issue and refuses to give me a number or name.... Some Customer Service! I will NEVER go back there again after how unwilling they were to help AFTER they made the sale.....

Becky

I didnt even make it into this store... Their customer service lost me from the moment I called them. Leading up to that call, I had spent a great deal of time online trying to find a sectional sofa that would be the right dimensions and color and style for our living room. I found one that was sold by Ashley Furniture, but the shipping seemed outrageous. I immediately thought it was strange that I couldnt just order the sofa to be delivered to the local store at Loucks Rd, rather than paying over $100 to ship it to my door and then having to be here for the delivery. It occurred to me that maybe I could order through the local store instead of ordering online. Id be doing them a favor right? They get commission and income from a fairly expensive purchase, rather than it going to the corporate website. In my mind, it made sense. So I decided the best thing to do would be to call the local Ashley furniture store and find out if it is possible that they already have the sectional sofa in stock, or whether they may be capable of ordering it. I asked the girl on the phone, "is there any way you can check if you have this sectional sofa?" She said, "No, all our sales people are busy right now. Youll have to come into the store and look for yourself." Then I asked her, "Can I place an order for the sofa from the store if you dont have it in stock?" She proceeded to repeat her previous statement and I found it really odd that she didnt answer my question at all. Am I really supposed to drive 30 minutes to your store to see if you have something just to find that you dont have it and not be able to order it from you anyway? Nah, Ill pass. Thankfully, I found the same sofa at Sears website with free shipping, and it was on Sale for nearly $100 less than Ashley Furniture was selling it for online. Guess who I bought my sofa from? I have never shopped at Ashley before, but after that lousy customer server experience, I will definitely never try to again.

Stephanie Zimmerman

We made a large purchase from Ashley Furniture in York, PA. While the items we purchased are nice, their delivery team is horrible and do NOT let them talk you into purchasing a warranty. Take your chances. The delivery team was rude and horribly unprofessional. Instead of waiting for his partner to help him carrying the mattress and box spring upstairs, the one delivery person pushed and pulled the items up the steps, scratching our walls multiple times. When pointed out to him, he stated, "it happens sometimes". This could have fully been avoided if two people carried the items up the steps. Onto the warranty...they talked us in to purchasing a warranty on our sofa. I had to recently make a claim. What a joke. They sent out a "cleaning service" to try and repair the damaged cushion and throw pillows (we had a child vomit a HUGE amount during a sleepover). This "cleaning service" consisted of a gentleman in a Honda Civic with a spray bottle and a rag. Really?? I did this PRIOR to making a claim. Once he determined the damage was too great for the spray bottle, he instructed me to throw the pillows away and he would let the company know we needed replacements. That was October. I spoke to the company the other day and they still had not "processed" the claim. The lady on the phone assured me someone would call within 24 hours. Im still waiting a week later. Guess Ill be trying to call them again. Overall, decent furniture from Ashley but EVERYTHING is a complete joke.

Ashleigh Poff

Bought our bed frame and mattress here. The bed frame turned out to be a piece of crap. The wood that the slats sit on were attached to the frame with heavy duty STAPLES. (???) And fell apart within the first year. We call and have a tech come out to fix it. A couple months later, it breaks again.. I call in to have more parts shipped (this is in October). I wait, nothing came. I call back in December, and was told oh, it doesnt look like the order was entered. It is now March. We received a package so we called for a tech, the tech comes out and the wrong parts had been ordered.. I call back and tell them the wrong thing was ordered, we need this and this, etc. I then get a call this week that the parts I need are in stock at the store and ready for pick up. So instead of mailing it to my door like they previously have done, now I am expected to go pick it up. A couple of the associates at the store that Ive spoken with (Stephanie, mostly) were friendly and apologetic, and that has been the only reason I have not completely lost it yet on the phone. We will see how it goes when we go to pick up the parts at the store though. I will never buy from Ashley Furniture again.