Staples

Reviews 9

MA

Maribeth Bails

I was gifted supplies to branch our our business, learning that only one item was unusable- a Samsung ink cartridge, I called the friend that gifted the item and they no longer had the receipt but said with out a doubt it was purchased from staples.. I went to return it and was denied, being told it was from office max- went to office max and they said the sticker on the box indicated it was staples, so I waisted some more gas and returned to staples after calling them and explaining the situation, DOT (the manager) said theyd take it back but only give store credit for the retail value. I was fine with that, I needed other supplies anyways. So I get there and Dot began to get all defensive about a security sticker ( placed by their warehouse) then trying to find anything she possibly could to deny my return, which is extremely poor customer service- she said I opened the box, which I clearly did not- it was never taken out from the original packaging... She was rude and said theyd get in trouble for taking back a product that wasnt on their shelves anymore, which is complete bulls*#-.. How can u sell something online from your store but not be able to return it if needed? Needless to say Im stuck with a product I cant use and left pissed off..I hope it was worth losing a $300,000 account because Im boycotting them now and will be happy to inform everyone I know in the business to go to office max were theres no one trying to insult you for returning something they have every right to return.. Never again..

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PA

patrick gouin

In starting a new wrestling club for the youth in our community, I held a cash bash which included a silent auction. Spent days calling around different places and collecting donations from many different local businesses. Almost all were pleasant to deal with except staples in Washington. Our event was on June 24th and manager by the name of Josh had promised to put together a backpack full of school supplies that we would be able to auction off. He told us this about a month before our cash bash and I stopped in the store and called several times only to be told he wasnt there and forgot and that he would call me back. My issue is that he never returned a call or had his manager in the store assist me . I understand if you didnt want to but dont promise to do something and not follow through. As a district or regional "manager" he and his associates were very unprofessional. I will no longer go here and recommend them to no one.

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JA

Jason Ayres

Place looks run down, but its attached to a dead mall, so, makes sense

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TO

Tom Tomasik

Found what I was looking for. Staff was very helpful.

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LE

lenny27G

OK deals and decent selection. Helpful employees.

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SH

Shawn Herring

All my business copy needs are met.

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BR

Bryan Gallian

Very good very good employee

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AR

Arthur Kirk

Great service and deals.

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CR

Craig Wolfinger

Good nite to shop.

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