Crossroad Powersports

Reviews 4

KA

Kalai Herko

I have mixed feelings about this business. Customer reviews are helpful and a contributing factor to which businesses I choose to spend my hard-earned money on. For the most part, CP maintains a pretty positive experience so when my sportbike needed some repairs, I was confident that CP could get the job done. In the first few minutes of my conversation with the shop manager Pete, I gave his condescending tone the benefit of the doubt. He explained to me that the next appointment wouldnt be for weeks and that I had to ensure the bike was dropped off no earlier and no later than a set time. By the time I ended the conversation, it was apparent that he was doing me a favor by accepting the work. Because I was desperate for a repair, I scheduled the appointment and waited. When I called later on the appt day to check the status, Pete informed me that the appointment was NOT for the repair but for the drop off. I would have to wait 1 to 2 weeks before someone would be able to inspect it. On subsequent calls for the status on my bike, I spoke to Pete who at one time scolded me for calling before the shop hours were open. The website indicates the shop opens at 10AM but I would discourage anyone from calling before 11AM to avoid a tongue lashing. I finally called the GM Karen, to make her aware of the sub par customer service I was getting. She was the total opposite of Pete; she was professional, understanding and genuinely concerned. The next time I called and spoke to Pete, he apologized and blamed his tone and behavior on high demands in the shop and unrealistic customer expectations. I get it..I really do but he made presumptions of me and allowed the stress to become influential. Things were OK for awhile and although I was not happy about spending $430 on repairs, I was appreciative that Petes attitude was better; even offering to explain other issues he discovered with the bike. He informed me the bike was not in tip top shape because there was previous damage done to the carbs and the petcock needed replacement. I knew what to expect and I took that into consideration when I picked my bike up. We made plans to return my bike so that the carbs and petcock would be replaced. On my ride home from CP, I immediately noticed the left turn signal was stuck. Because it was a Saturday and after shop hours, I decided to call him on Tuesday. Pete offered to take a look at the bike and to call when my schedule was open; he would check the wires for disconnection otherwise the bulb would need to replaced (coincidence or not?). A day or 2 later, I intended to ride my bike to work so I prepared it the night before. I noticed that the acceleration stopped mid-throttle and the RPMs were between 1500 & 3000, just on idle. I decided against calling to schedule another appointment with CP because I lost confidence in their ability to repair the bike right the first time. Not only that, I work full time and have no desire to spend a vacation day making sure my bike is delivered on time then waiting in the shop for a diagnosis. I spent over $400 for repairs and although I expected my bike to continue with its issues because of the damaged carbs and petcock, what I was experiencing was far different than what he warned me about. Theres a chance you may be told to wait weeks just to make a dropoff appointment; theres a chance you might be spoken to in a way youre not deserving of; theres a chance you might be overcharged; theres a chance you might leave the shop with more problems than when you left it. Of course, I cant speak for every customer experience but this was mine. If youre mistreated on the first call, take your unit elsewhere; if you ask a manager if they are scheduled to work (or if the shop is open) on Saturday and the response is, "Unfortunately, yes", take your unit elsewhere. If you want to feel valued and appreciated, dont stop your search until you find the business who can give that to you.

---

NA

nazosnowboarder

DO NOT USE USE CROSSROAD FOR SERVICING. I took my brand new honda motorcycle here for its first service, and what I witnessed over multiple weeks was a bunch of idiots that dont give two sh*ts about your bike, or your time. The circus begins when I took my bike there for its first service, which according to the factory manual, includes a valve clearance check. The service guy quoted me a low number which I knew was wrong because I had already researched prices for this service. I had to explain to him what it needed, and when he didnt believe me, I took the factory booklet out and made him photocopy it for my file. The whole time he was very hostile and rude. After a week of not hearing anything (they said it would be done in 4 days and they would call me) I called and a mechanic told me "ohh yeaa. Its been done". I asked him if the valve clearance check was done and he grabbed the paperwork and told me no, but it would be done when I came to pick it up in a few days. When I went to pick up the bike, guess what, it still wasnt done! The servicing manager told me it happened because they were short staffed and there was no one to "babysit the mechanics"

---

ER

Eric Rosenbloom

The service department surely has considerable room for improvement.... 1. It takes weeks to get an appointment to drop off ones bike 2. Many weeks for them to then even look at your bike 3. Instructions left at the time of drop-off to communicate with you regarding the work to be performed are not followed 4. When work on the bike is completed, it is apparently too much effort to leave you a message that the bike is ready to be picked up. This resulted in my bike being left at the dealer for two weeks after the work was completed... 40 days after dropping off the bike without any communication from them at all, I finally went to ask for the bike back, at which time I was informed that the work was completed two weeks ago and that they didnt leave me a message because they dont have the manpower to do so. This is absurd. A message saying "Your bike is ready" would have done the trick. You next extra manpower for that? It would be very convenient geographically for me to continue to use this service department. But it is very difficult to imagine being willing to repeat such a negative experience. Hopefully you will take my criticism in the constructive spirit in which it is offered.

---

GP

gpmx444

Crossroad Powersports is been my place of choice for anything motorcycle related in the past 15 years. I grow up in a family owned Dealership in France. I am a certified motorcycle technician. Ive been racing for 32 years and operate my own MX School since 1992. I opened my own training facility "GPMX" in 2009. I rode street bikes around europe, I cross the Alps in the snow with a broken wrist and put on countless miles around the US on two wheels. You can say Im a veteran in the motorcycle industry... Through all those years being around Crossroad, Ive never seen them not trying to give the best service available. If problems arise, as they do sometime, they go out of theyre way to fix the issues and keep ppl happy. They put pride in what they do, in a family atmosphere, not a "car like dealership". Motorcycling is about passion. Eric, the owner, is always taking time to talk to eveybody, sharing stories and help anyway he can... Derek, Mariel, Pete, karen, Sami and the rest of the staff are all dedicated and love what they do, and it get crazy sometime (fun crazy)! I love going there, they making me feel like Im family, and did I mention the great deals? Greg Pamart

---

---