The UPS Store

Category:	Shipping and Mailing Service
Address:	88 Glocker Way, Pottstown, PA 19465, USA
Phone:	+1 610-718-0544
Site:	theupsstorelocal.com
Rating:	2.9
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–4PM 11AM–3PM

Location

Photos 6

Reviews 9

Karen Saunders

Very disappointed and will never use them again. I have always felt they were helpful but after this experience they lost a customer. They lost a few actually because Ive spread the word and will continue. I had to ship a small package to Minnesota. They charged me $104.00. When my sister received the package two days later, she noticed its postage stamp said $52.00, knowing what I told her I paid, she was concerned because my siblings sent the same package and only paid $52.00. I went back with my receipt and the picture my sister took of the box and told the guy that I think I may have been overcharged. He said that is the postal cost, they have a markup, as that is how they make their money. I told him I understood but that is a huge mark up. His response, "everyone has a markup ours is 35 to 48%." I said, thats fine but this is 100%. Its double. He stated again that it was correct and told me I was charged 48%. I questioned it again and told him it is 100%. He became frustrated and told me, "Well, some can be more and thats how its is. Almost every seller does it." First he stated a percentage and then he changed it to basically, we will charge what we want. I questioned how they determined if the markup on something is 35% or 48%. He just told me, some things cost more. No justification of the price increase. I brought my own box and bubble wrap, so I guess putting tape on the box and a stamp justified an additional $52.00. Quite a hike! I feel very taken advantage of and will be spreading the word. Not to mention, it took over an hour for them to mail this package and I was very patient in waiting. When I stated I was very disappointed and would not be bringing my business back, he replied, "Okay, thats fine." Poor people skills. They may have gotten more money from me but they lost a quite a few customers in the process. Hope it was worth the $28.00 I felt I should have been credited to keep me as a happy customer.

Carlyle Maranhao

Buyer beware!! Dropped off two USPS packages since I was told that they could accept them. Even was charged for the service. Unfortunately the tracking numbers from the Post Office are not showing up in the Post Office system and the store does not keep a record of accepting the packages (which should have been explained). No apologies from the person I spoke to other than "the packages still might get there". Now I am out $200 in returned merchandise. UPS stores may be good in terms of shipping UPS packages but I will never use them for any other services they say they offer.

MILLIONAIREBOII

This UPS store sucks. The one woman working is always frazzled and acts like youre burdening her whenever you have questions in regards to something. Then they CONSTANTLY make up weird policies and fees for things that dont exist? Ive dropped off plenty of packages in the past charge free... now when I drop them off they try and charge me "service" fees when the shipping and everything has been paid for. They even charged me $1.00 for ONE STRIP of packing tape... its a joke... avoid this UPS at all costs. Save your time and go to the one in limerick, they dont play games.

Timothy Keith

Supposed to open at 11am on Sundays, here I am at 11:40am looking at a closed store. I guess employees here dont have alarm clocks.

Nick Stopera

Great service! Very knowledgeable and professional. I will certainly be recommending this store to everyone I know!

Michael Miller

make sure you tape closed prepaid shipping or you will be charged 1 dollar.

FaQiang Liu

Worst experience ever, not just with ups

Ray McGlew

Helpful service and convenient times.

Joanna White

Limited services. No notary.