John Kennedy Subaru

Category:	Subaru Dealer
Address:	1201 E Ridge Pike, Plymouth Meeting, PA 19462, USA
Phone:	+1 610-278-5000
Site:	johnkennedysubaru.com
Rating:	4.6
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–5PM Closed

Location

Photos 100

Reviews 4

Devin Cox

Theres a good reason this dealership has such an outstanding rating on Google. Ive been coming to JKS for a few years now, and have had the pleasure of using the multitude of services they provide their customers. I wrote a review early this year, specifically in regards to their service center. I consider myself a self-proclaimed car-guy, so it was fantastic to walk in for an oil change and strike up a conversation with a friendly employee about cars, sports, you name it. Hats off to Brian in the maintenance/service center. That guy is awesome. Hes always provided exceptional customer service and always took the time to explain any work that was being done on my vehicle, this way there were absolutely no "hidden fees". I had my vehicle (BRZ) for about a year and a half, but this past weekend, I decided it was time to switch to an AWD vehicle for this upcoming winter. I sat down with Anne Stuckert-Davis, who walked me through a leasing plan that met all my needs and expectations. Ive been to many car dealerships in the past, but I can confidently say that when Im here at John Kennedy, I feel like Im buying a car from people like me--not just employees looking to make money off of me. Its great. Anne did not pressure me once into buying/leasing anything. She essentially let me do all the talking, which was great, because as I slowly convinced myself that I NEEDED a brand new WRX, she quietly ran the numbers. In the end, there werent any of those aforementioned "hidden fees", there was no fine print, and there was no feeling of unsatisfaction in my gut as I drove off in a freshly detailed car. Feeling nervous about buying a car? Go to John Kennedy Subaru and tell them. Theyll walk you through the process and wont be the slightest bit upset if you decide to walk away at the end (trust me, Ive done that...). Also, I dont know much about finance, but theyve got this guy Briggem there (probably not how you spell his name), that teaches you about payment plans like the cool professor from college everyone wanted to hang out with after class. 5 out of 5. Boom.

Giorgi Surabischwili

literally the worst service experience Ive ever had in my life. If I could give 1/10 of a star I would. I work at a high end dealership and know what customer service looks like. I also know what problem customers look like, and Im not one of them. But when the dealership repeatedly lies to you about whats wrong with your car, starting from the service writers, to then the general manager coming out and being verbally confrontational and accusatory, I cant help but write the worst review for the place. Its the kind of situation where not only does the problem not get fixed, but it gets returned to you with additional damage. GM Anthony - the most classless manager Ive seen - used every slimy excuse in the book to make me feel like the problem in the situation. Things youd expect to hear in a Northeast Philly used car lot. Starting from blatantly contradicting everything service writers had told me about my car, to accusing me of wanting free repairs to damage they claim I had done, not them. He came out and made a scene, yelling across the service room dramatically, trying to prove some point in an attempt to be The Big Dog. Best part is, after that incident, the Service Manager was supposed to schedule an appointment to fix the problem (which Im sure would not have been fixed properly), and a month later, it still hasnt happened. In addition, that day when the time came to leave with my car, it was dead and needed a jump. The place is literally a joke. Theyve gone above and beyond to penny pinch their way out of fixing a problem that my car has had since day one, and they havent been able to remedy properly. I think the people they hire are either unqualified or genuinely dont care. Probably a combination of the two. Corporate Subaru, Ill be making you aware of this embarrassment of an establishment. Like Trump says at the end of his critical statements, sad!

Dawne Ballard

I began my used car search with John Kennedy Subaru in September, and drove away a thoroughly happy customer this week. I cannot express how impressed I have been with the team at John Kennedy Subaru. Tony Rossi worked with my wife and I from day one, and exemplified a level of professionalism that I wasnt sure would exist at a dealership. I am grateful to have been proven so wrong. There was never a moment throughout our search when we felt pressured. Ever. Tony was patient, honest, helpful, answered every single question we had, and above all else, he truly listened to what we were looking for. Throughout our search, Tony communicated with us regularly, checking in, updating us on vehicle status, and suggesting alternatives to consider when well-priced used Foresters sold (which we encountered a couple of times). Tony and his team were understanding of our desire to take potential vehicles to our mechanic, and were patient and flexible with us as we adjusted our search and budget parameters. We did visit a few other dealerships, during our search, but absolutely none lived up to Tonys brand of service, so we were happy to return to JKS. Although we didnt end up purchasing a Forester, as wed planned to (the perfect Toyota Rav4 was on the JKS lot for us), we will be recommending John Kennedy Subaru, and their team to everyone, and when the time comes to replace either of our vehicles, well be heading straight back to them! I highly recommend taking your business to John Kennedy Subaru, and asking for Tony. Hes a kind, honest, professional, who is accommodating, and hell take the time to listen, and ensure you feel comfortable no matter how brief or lengthy your visit(s). You will be treated as the valued customer that you are. An additional thanks to Lisa, Dan, and Kyle for their assistance in answering our questions as well.

Completely Appalled

I dont usually do this but anyone shopping for a new car needs to see this!!!!!! Heres what I said to the Internet Sales Rep word for word "Eric, I had requested a specific stock # on your inventory for a quote. It said on it click for Jk price. Wish I did have time for phone calls but shopping around right now before I go buy. Thanks " THIS IS MY EXACT REPLY I GOT FROM HIM..verbatim!!!! "In the time it took you to harass me about the way we do business, we couldve had a very nice phone call about the pricing we offer. You are price shopping, I understand that. I am here to help when it comes to that. The attitude and rudeness you showed me your first email made me not want to help. As far as Im concerned, it was uncalled for as you inquired and reached out to me, not the other way around. Im not the bad guy here. I wish you all the best in your endeavors as this will be my last email. Eric Pyne Internet Sales Support Rep " What exactly about my email was rude or uncalled for !!!!!???? Im sorry but you are on the customers time and are being paid to provide them with the information they ask for. Not HARASS them into giving out my personal phone number while at work. I indicated I could only correspond by email and this is how Im treated your customer whos about to spend over $30,000 at your dealership!?!? Really! I am so sorry that at MY job I cant talk on the phone and had to talk over email. Funny not ONE other dealer had ANY issues whatsoever giving me the price on the car I asked for. If you dont give your phone number right away look out!! This is a terrible way to do business how is this man still employed by them!??!? I will obviously be taking mine, my family and my friends business elsewhere. I wont stand for this type of treatment.