Kay Jewelers

Reviews 3

TA

taylor malson

Very poor experience. I went to pay off my bill which was slightly over 2,000 in cash. I was met by a sales person who took me to the counter to pay. I take 2,000 out of my wallet and Im just holding all this cash so Im like "do you have a counter or how are we going to do this" the sales person looks rather confused (im still holding 2,000 which Im kinda nervous about, I didnt want anyone to see that I carry large bills sometimes) shes like "what?" With a very puzzled look on her face then I say a money counter that you see in banks to make counting easy after looking puzzled again over what Im talking about she finally takes my money a minute or so of me holding this money took place. After paying off the bill she doesnt say have a nice day or even to help me out with any other purchases. I had to ask about the Kay card to see if I could get the 6 months no interest again which she did say yes. I will not be returning. On the side note there is a nice gentlemen there he has a grey/white goatee little huskier build hes very helpful and kind. I had a 14k gold chain fixed there the clasp that they fixed broke and he helped me out when I brought it back because I think they may have been preparing to charge me for another clasp.

MI

Michelle Kyler

Do not shop here! They offer you "holiday cash" for your next purchase. What they dont explain is that you have to spend 3 times that amount to redeem it. Called customer service and was told they talked to the manager and they would never explain it improperly. It was explained the same way to both my husband and I on 2 different occasions. Shady, misleading business practices. Buyer beware!

RE

Rebecca Robbins

Much thanks to George & Linda!! We stopped in late before mall closed, they were extremely helpful and efficient in helping us pick out wedding bands. They listened to our needs and made great recommendations within our price range. Awesome customer experience!