Bove Jewelers, Inc

Reviews 6

A

A Private User

WARNING; CUSTOMER BEWARE: I would absolutely warn anyone from being a patron at this store. I took a Kenneth cole watch in a few weeks ago and asked that they replace the battery (a simple task). The saleswoman there took it in the back and a few minutes later came back and said "the watch is totally broken; the new battery didnt make it start ticking, so do you want me to just throw it away?" Stunned, I said I would like to have the watch back. She then reluctantly furnished the watch and explained that she had "broken the glass front crystal anyway, so it may as well be tossed". She rudely handed it back and and turned away. Now, I realize that a Kenneth Cole watch is not a Breitling, nor a Rolex but if this is how they treat other peoples property, I have serious concerns about their ethical policies. I contacted the company via email 3 weeks ago and explained my experience (& received a read receipt that they had indeed read it) and yet they have not had the professional courtesy to supply a response (apology or otherwise). Their customer service is severely lacking and I am astounded at their inferior professionalism and cavalier attitude. Bove cant even be trusted with a menial task of replacing a battery and when they damage your property they dont even apologize or offer to compensate in ANY way. I certainly wouldnt trust them with something as important and expensive as an engagement ring or special present (baby gift, etc). My husband buys my jewelry at AR Morris in Greenville, DE and I would strongly encourage you to go there instead! I wish I had taken my watch there , then maybe I wouldnt be left with a watch in pieces and in the market for a new watch. I wouldnt trust them with a lollipop ring.

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ME

Mels Belles

My husband and I had such a wonderful experience at Bove Jewelers! We came in to browse with the thought that we may one day update my old engagement ring. Bob was very personable and knowledgeable. He actually picked out the perfect setting for me on the first try--it was exactly what I had envisioned all along! When my husband surprised me with the ring this past weekend, I was elated. It sparkles beautifully and I really cannot stop looking at it.

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Thomas Aglidian

This place was amazing. I just bought my fiances engagement ring here and I couldnt be happier with the service. The owner of the store helped me personally with all my needs and there is so much to choose from. Ill definately be a return buyer.

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ET

ethan lentz

Very expensive but with diamonds you get what you pay for. Best service Ive ever had. Older lady there wasnt pushy and was really awesome and high spirited.

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JA

Jake Esterly

Premier jeweler in Kennett Square, PA! Friendly staff, high-quality jewelry, at competitive prices.

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BO

Bobby Gold

Such a nice new crew and store, new owner too!

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