Ulta Beauty

Category:	Hair Salon
Address:	100 Welsh Rd Suite 102, Horsham, PA 19044, USA
Phone:	+1 215-659-1816
Site:	ulta.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 57

Reviews 20

Lynn C

Its unfortunate I need to write a bad review, but I was appalled by the service I received. I purchased a product at ulta that did not work, but I did not have the box nor my rec. The manager I encountered was very rude. She was not respectful; talked very loud in front of a line of customers. She was aggressive and even laughed at my claims that I was unhappy with the product. She expressed zero concern that the product did not work. Her behavior made me feel ashamed for taking back a product that I had recently brought from ulta. She was very unprofessional and I firmly believe she does not care about her stores image, values, or the loyalty of the stores customers. I did, however, go to a different ulta and they where able to take it back without incident and did a blind return. To conclude due to my bad experience I will not shop at this ulta or any ulta again. I will take my business to stores that value their customers and treat their clients respectfully.

natalie neal

Went to Ulta Horsham Gate Saturday August 27, 2016 for a makeup application for a party I was attending that evening. I got "Callie". WHAT A DISASTER! I gave a picture of myself with makeup I had done two weeks prior for my birthday. It was a picture of my actual face. The job he did was horrible, unprofessional and grotesque. I looked like a clown on halloween night. Or a badly done transvestite. It was like a Pinterest "fail" before and after. Laura the store manager was horrible as well - saying the job looke professional when clearly it did not. I lost all respect for her and Ulta when she couldnt admit to this epic fail on Callies part. They both should be fired immediately. And oh, no worries, posting pictures right now so you can see and the world can see what this fool did to me. I would never, ever recommend you go to this store or this person for your makeup. A 5 year old could have done better.

Katie Styer

I went here to donate my hair tonight and asked for 8 inches to be put into pony tails and cut off. I said "a half inch or so over is fine bc I want to make sure it gets used." My hair seemed really really short at the salon but I just assumed it was bc I have had long hair for so long. However, when I got home and measured the hair I am sending in I found that 11+ inches were cut off. One of the pony tails was also dropped on the floor and fell out of the tie and I had to try and put it back together the best I could. The staff assured me it will still be able to be used so fingers crossed thats true. The staff was nice and did try to make the cut something I was happy with but the extra 3 inches were already gone and would have certainly helped. Very disappointed and will not be going back for anything especially for another cut in the future.

Gina Johnston

Denise did a fantastic job on my hair! Im not normally the type to go into a salon and get my hair done i have long back hair but Natty hair. i normally just through it up in a bun or something. I Called before i went in but then showed up a little earlier they took me back right away and showed great customer service! I showed Denise the type of high lights i wanted which was blonde but a very light blonde on my dark hair. she reinsured me she will get it the exact same color i wanted and would not be golden. 2 hrs later when she showed me the finish product its was just want i wanted and looked fantastic!! She showed great customer service skills talking to my friend and i. Not one bit awkward! and showed shes a fantastic hair dresser. and because of that i will always go back to get my hair done that!

Megan Kropczynski

I currently use the Salon at Ulta to see Karen McCreesh. If you have curly hair, go see her!! This is the first time I am happy leaving a salon with a curly haircut. With a DevaCut, she cuts the hair dry to make sure you dont loose too much length, instructs you on how to use Deva products and get the style at home. Well worth the cost. Recently I had her highlight my hair, and she consulted with me to make sure the color would end up the way I was imagining it. She hand painted individual curls to give my hair dimension and not end up with stringy looking foils. With the use of Deva products, the color has not faded and looks as great as the day I left. Seriously, if you have curly hair, go see her. I drive over 40 minutes to go to this particular Ulta because she is well worth it!

A Private User

I had an appointment with Lisa at the Horsham Gate Ulta for 7:00 tonight. When I got there, I was 10 minutes early and she said shed be 20 minutes. I said fine, I would look around. I went back at 7:10 and AGAIN she said shed be another 20 minutes. She said "Is that okay?". I said no and left. Unless you want to pay to sit and wait for a half hour - dont bother making an appointment.

Haley Neri

I give this place 5 stars because Cyntia at the brow bar is amazing! She takes the time to talk to you and nap your brows the way you want and can always suggest good products to help fill them in if you need it. I will not trust anyone else with my brows! Location checkout is usually pretty busy on weekend, other than that all experiences have been good here!

Jamie Tibbetts

They dont even deserve ONE star! Very unprofessional! My daughter applied there online for makeup, but when they saw that she was African-American they said they only needed someone to do hair not makeup. Racism exists people.

Lady K

Hmm...they didnt acknowledge me when I came in. Interesting, as my money is just as green as anyone else. ;-) Oh well, good thing I knew what I was looking for.

Tiffany M

Ramon is the best! He fixed the orange and trimmed my and made it beautiful and healthy and i love it! If you are looking for a new stylist, go see Ramon!

Tracey Marijczuk

I have never met a sales person so rude. They lost a customer for life and I will use the bad experience with everyone I meet.

alexander levering

Nice looking store and friendly staff. Some of the Sun Bum products we came for were either not in stock or low in stock.

Joe Dipper

My wife loves this place. Large selection of make-up and accessories. Even a few things for guys too.

Brianna Quinn

I like this ulta, theyre very friendly .. They just dont restock fast enough for me

Kathy Taylor

My daughter used their services getting hair & make-up for prom. She was thrilled!

Rosa Negron

Love it here. Customer service is pretty good and the store is always clean.