CVS

Reviews 16

MI

michele tretter

Absolutely worst pharmacy! They give no privacy when discussing private matters, sometimes speaking extremely loud about your personal information. Questioning matters in which are non of their buisness, issues that should be only discussed between yourself & your doctors. The worst customer service, slow & usually with a attitude including the pharmacists. I have never been treated so badly with such disrespect then I have at this pharmacy in more instances then Id like to remember. This evening being the worst of them all by the supervising pharmacist. Being judged & asked questions they have no right or buisness asking. We have been going to this location for 10 years & still always having the same issues.. Currently stuck because of insurance & it is the only pharmacy to carry one of my meds brand that I am not allergic to. We have finally decided to just go out of our way to another CVS so we never have to step foot in there again! I have honestly never dealt with such unprofessional, ignorant employees, pharmacists & managers then at the Hershey Pharmacy. All you need to do is walk in and immediately notice the unorganized mess in which they handle their customers prescriptions & personal information. Just stay away, drive the extra 5-10 miles to Palmyra, Middletown or Harrisburg. Believe me its worth the pain.

---

MI

Michelle Cryder

Actual interaction with the pharmacist at this CVS: Me: Im just dropping off this prescription. Him: *looks at script* We dont have enough to fill this. Me: Okay... Him: Me: Him: Me: Is there.. another store in the area that has it? Him: Maybe Palmyra. Me: So should I call to check, or? Him: Do you want me to call? Me: If you could, that would be great. Him: *on the phone* Hi Sharon, hows it going? Oh, you know. Its bad. [insert weirdly personal conversation before asking about my prescription and hanging up]. Okay, they have it. But you should go now, theyre closing soon. The other time I filled a prescription here it was just as weird. Fully staffed but one guy seemed to be doing everything and was standing at the drop off counter on the phone trying to solve what sounded like a pretty complicated issue. It took forever just to drop my script off because the poor guy wasnt getting help. As a store, this CVS is totally fine and they generally have what Im looking for. As for the pharmacy, Ill be driving the extra few minutes to Palmyra when I need to fill prescriptions in this area.

---

NO

Noah Smith

Slow weight times at pharmacy. Like really slow. I once stood at the counter for 5 minutes waiting for them to stop talking (about the news) to serve me. And Brian the tall one waved me off saying he had no prescription for me (while I was in line and had not said a word) luckily the prescription (I amazingly DID have waiting) got to me eventually. The rest of the store is fine from my experience. Also ive heard the pharmacists complain in front of customers about the supposedly broken drive thru window beeping even when there are no cars. Just generally doesnt feel very professional

---

LA

Lauren C. Wenger

I felt I needed to add my review because of the negative reviews I saw on here. I will admit, its very slow at times at the pharmacy counter. But I dont think this is the pharmacists and techs faults, as it gets very busy at certain times during the day, such as right after work when everyone stops to pick up their prescriptions. This is mostly unavoidable. Perhaps they are understaffed at times. I have never had any issues with this CVS in terms of rudeness; in fact, I think mostly everyone who works here is pleasant and helpful.

---

TR

Trish C

Poor customer service, slow, and unprofessional. They auto refill your prescriptions even when you tell them not to. They back-order medicine and never call to tell you that it was back-ordered and needs to be ordered so you have to call or go to the counter (and wait 5-10 minutes, if you are lucky) to find out that it will be another 24-48 hours before your medicine is ready. The only reason I continue going is because Im forced to with my health insurance plan.

---

TO

Tom Sposito

They have been "filling" my ambien prescription for 2 days. The woman on the phone has been very nice but she keeps insisting they need more information from my Doctor. My doctor lives 3 houses down from me and insists they have everything. I dont understand why they cant just fill my prescription. I know its not life threatening but not being able to sleep for 2 nights is troublesome. Please...DO YOUR JOBS.

---

RO

Rosemary Elmi

Refuse to get prescriptions filled there as there is no privacy at the prescription counter. All customers waiting hear every word you say back and forth to the pharmacist. Customer service at this counter is very slow. Too many store clerks stocking shelves and not enough attention at the front-end check-out counters. Rite Aid has much more privacy; more helpful and better customer service.

---

JO

Joe Grohs

went to pick up two scripts stood there for six mins and nobody said a word...this is the same problem when you go through the drive through there pharmacy dept.lacks customer service...Im thinking about changing pharmacys....this is not the first time this has happened

---

QU

Quarry Quantum

Waited in line fifteen minutes at the retail side because associate wouldnt call for back up. I usually dont usually write bad reviews but its really the easiest thing to keep a line moving... buying toiletries shouldnt take fifteen minutes.

---

ST

Stephanie Hein

Horrendous customer service at the Pharmacy, the store is dirty and cluttered and no one smiles. I moved all my stuff to RiteAid a while back. I had to stop in for a script for a family memeber... nothing changed.

---

BE

bear reynolds

ive called...5 times and this is the 6th...they dont care about customer satisfaction i will go somewhere else next time

---

HU

Husrav Mahmudov

Its OK store, people sometimes nice sometimes not in a mood especially anow elderly women at cashier

---

MI

Michael Goldenberg

Pharmacy tech was quite nice and service was pretty fast

---

TU

Tusharr G Patill

Always out of stock for crucial medicine.

---

NI

Nick Tadddo

Phone system sucks

---

DA

Dark Swordsmen

Ok

---

---