Category: | Ford Dealer |
Address: | 704 Martin F. Gibbons Blvd, Dickson City, PA 18519, USA |
Phone: | +1 570-489-4747 |
Site: | gibbonsford.com |
Rating: | 3.6 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM Closed |
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charlene
***PLEASE READ*** I will not go into all the details as they are irrelevant and because I feel that the sole purpose of this review is to rate our OVERALL experience with this dealership. Three weeks ago my husband had an issue with the transfer case on his 2012 Ford 150. They had replaced the prior transfer case and it was still under warranty so that is why the truck went back for the repairs. However, I would like to state that even if it wasnt under warranty, the truck still would have gone to Gibbons for service even though it was not purchased there. I will admit that we did experience some issues regarding the delay in service but that was mainly due to the fact that the truck broke down on his way to work so obviously they had to squeeze him in between their scheduled appointments and that took some time. Ive worked in customer service for a very long time and Ive learned that the best way to approach a certain situation is to just REACH OUT (no yelling or screaming) and speak to whomever the appropriate party would be that you feel would be able to help assist or rectify the situation at hand. Alex was great in helping us by speaking with his boss, Heather Zlotek, about getting us a rental car so we are very grateful to them both for helping us out in that situation. Heather kept in constant touch to keep us updated on the parts that needed to be ordered, how long for them to come in and an estimated time frame on when the truck might be done. However, this truck is not your typical Ford 150 because its been modified and that of course means nothing seems to come easy when theres an issue with it, so there was a further delay but that was at no fault of Gibbons. They were able to get everything fixed earlier than we anticipated so we were very happy with the quick progress that they were able to make. Overall, we would rate our experience with them VERY HIGHLY and we are EXTREMELY GRATEFUL for all the time and hard work that Heather put into doing what she did for us. We are VERY HAPPY CUSTOMERS of Gibbons Ford! THANK YOU FOR EVERYTHING!!
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Kevin Palmiter
They offered the lowest price on a 2015 Expedition that was purchased new from them in 2015. Three other offers of $34,000 from other dealerships and this place offers $32,000....also uncovered that Gibbons uses many of the same wholesalers and auction folks that the other dealers in the area use and Gibbons was almost certain offered the same $34,000 from a wholesaler that was used at other local dealerships. Gibbons then turns around and offers us $32,000...attempting to low ball us and keep the additional $2,000 as a commission, etc. I am all about making a profit but not for attempting to be taken advantage of. $34,000 was fair and what was offered in town by other dealerships. Gibbons would have taken the offer of $34,000 from the wholesaler and then turn around and offer us the $32,000. This is why the perception of car salesman professional is considered so lowly...it situations like this ruin it for the honest hardworking folks in this profession...and they tried to take advantage of an elderly couple. As it turns out...we got a final offer of $35,000 at another dealership....$3,000 better than Gibbons and $1,000 better than the next three offers. Three dealerships offered $34,000...one offered the $35,000 and Gibbons offered the lowest at $32,000. Hmm...we find that interesting. $34,000 would have been fair and still would have left room for a $3,000 to $5,000 profit when resold. We know that to be accurate since three other places offered the $34,000. What does that say about how "fair" Gibbons treats a current customer that purchased the vehicle new two years ago? I have more than 2,200 clients throughout Northeast Pa and I will make sure when the topic comes up....to warn folks to stay away from Gibbons. Gibbons wont lose a wink of sleep over this...but when one person tells another and that person tells another and so on and so on...over time....it can make a difference. And since I know enough people in the area...I will make our experience known. Nice job Gibbons....you should be proud of your sales practices.
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Len giordano
Purchased (5) vehicles from Gibbons since 2009, all Focus because I liked the car and saw the value. and also loved Gibbons ford sales and service, up until now. I currently have (2) 2014 Focus both purchased new, and both with transmission "clutch" issues, as this is a widespread problem with these vehicles. Wish I knew before the cars were sold to me. Now I am told, after fighting with service to even have them agree to repair the defective vehicle that it will take up to a year to order and receive the part and perform the repair? Seriously? My sales guy walked right past me twice and ignored me as I was complaining about being denied warranty service initially. Really, you couldnt step in and try and help me? I wont mention your name, but you know who you are. The service manager is trying to help but it seems that it is a Ford issue that is out of his hands.......I would think twice before buying a Focus, and would not set my expectations too high for service from Gibbons....They have changed since they moved to the new location. Maybe they got too big too fast.....too bad because once upon a time, they were awesome, and I trusted them.
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Ben Rochinski
I was told no more than 30 mins over the phone to get a key cut. When I arrived nobody at the service desk remembered talking to me. They had me stand there for 15 minutes while they searched for someone who knew who I was, even though an appointment was made. Once they did determine who I was they then asked to take a seat in the waiting room, "no more than 15 minutes," for this quick cut and program. Two hours and 15 minutes later they told me my vehicle was done. Total bill for the key-cut over $170 dollars. Compare this to the $50 the Scranton Honda dealership charged me for similar services with my previous vehicle (which Honda also completed in under 5 minutes.) As if this wasnt enough the drivers floor mat in my brand new Ford Taurus SHO was covered in oily footprints, dirt and grime. Why was my expensive vehicle even driven when I was there to have a key cut? I was parked right next to the service garage entrance... The Gibbons Ford service garage needs a complete overhaul starting with the management. Most unprofessional and unpleasant experience ive had in a while. I absolutely hated my experience.
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L S
I was in a few weeks ago on a Saturday. i had an appointment for my vehicle to have an oil change and yearly state inspection. i did NOT go through quick lube like they had offered. I waited the weeks for my appointment. so the day arrived and i waited 3+ hours for them to complete those 3 things on my vehicle and it didnt even need anything additional to it. Why even make an appointment and wait weeks for it if Im still going to wait that long. Also, while i was waiting, an employee of gibbons ford did nothing but watch tv with me and the other customers. and when he wasnt doing that he was running and screaming up and down the waiting area. me and the other customers were a little concerned/scared. and at one point, i came out of the mens room, and he was going in and he just ran into me and did not say anything. no excuse me, sorry. nothing. You must teach your employees manners!!!! I will never be back, after waiting that long for my scheduled appointment and after seeing how your employees act around the customers. What an unprofessional dealership.