JR Furniture Tigard

Reviews 3

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Tracy Lozada

MAY 18, 2017 UPDATE. CALLED JR AGAIN TODAY BECAUSE EVEN THOUGH THE OWNER SAID "SOMEONE WOULD BE REACHING OUT TO ME" LAST WEEK, STILL NO CALL. CRAIG, THE MANAGER, ANSWERED AND SAID HE HAD JUST TRIED TO CALL ME AND LEFT A MESSAGE. I HAVE NO MESSAGE ON MY PHONE. CRAIG SEEMED HAPPY TO TELL ME THAT MY PILLOWS WERE AT THE STORE IN THE RIGHT COLOR AND I COULD COME PICK THEM UP ANYTIME. I TOLD CRAIG THAT I WAS NOT GOING TO COME TO THE STORE AND THAT THEY NEEDED TO HAVE THEM DELIVERED BECAUSE THIS WAS THEIR ERROR. IVE BEEN WAITING A MONTH. HOW LONG DOES IT TAKE TO MAKE TWO PILLOWS? CRAIG SAID SOMEONE WOULD GET BACK TO ME THEN AND LET ME KNOW WHAN A DELIVERY WOULD BE COMING TO NEWBERG. I ASKED HOW OFTEN THEY COME TO NEWBERG AND HE SAID ABOUT EVERY OTHER WEEK. I TOLD CRAIG THAT IT WAS UNACCEPTABLE TO WAIT ANOTHER TWO WEEKS AND THAT IF THEY COULDNT MAKE THE DELIVERY RIGHT AWAY I WOULD BE FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU. CRAIG ASKED ME TO HOLD AND THEN SAID THE PILLOWS WOULD BE DELIVERED NEXT TUESDAY AND THAT SOMEONE WOULD CONTACT ME MONDAY TO GIVE ME A 3 HOUR DELIVERY WINDOW. SO NOW I HAVE TO TAKE TIME OFF WORK A 4TH TIME TO DEAL WITH THIS. VERY POOR CUSTOMER SERVICE. . A GOOD MANAGER WOULD OFFER TO DO WHATEVER IT TOOK TO HAVE A SATISFIED CUSTOMER. DELIVER THEM HIMSELF? ASK ANOTHER EMPLOYEE TO DELIVERY THEM? MAYBE DROP THEM AT UPS SO I HAVE THEM TOMORROW? ABSOLUTELY NOTHING. ILL KEEP YOU FOLKS POSTED.**** While I appreciate your offer of 2 free pillows, Im not really interested in pillows that have been used by your customers trying them out. I just want the pillows that I ordered and were promised almost 4 weeks ago. Very poor service. If you would like to make me a happy customer, I would be interested in swapping out the small recliner that doesnt work very well with a larger one. This would make me a very happy customer and I would sing your praises all over town. Do you know when I will be called by anyone?***** We ordered a sectional sofa February 17, 2017 from the Tigard store. Bill, the sales rep, was pleasant and the purchase went fine. It was a Stanton build to order so we were told that due to the recent weather it would take 6 to 8 weeks. Of course we had to coordinate getting rid of our old sofa and having the carpets cleaned, so because it took almost 9 weeks for the delivery, we were sitting on lawn chairs for 2 weeks. I called to inquire about the delivery several times and the manager finally agreed to knock $50 off of the $100 delivery charge. The delivery men, while professional, didnt take their shoes off, so my clean carpet was dirtied up. The sectional had 3 recliners, one of which did not work, and the two pillows were the wrong color. We had to schedule NW Interiors to come out and figure out why the recliner didnt work. The gentleman form this organization couldnt figure out why it didnt work so took pictures to research but also found that one of the brackets on the big recliner was bent and needed to be replaced. A week later, he came back with the replacement bracket (so this is the third day we had to take time off work to deal with this), but had no solution for the recliner until my husband asked about swapping the console and smaller recliner to the other end of the sectional. Once placed there, it seems to work better. It does not recline as easily as the other two though. So, here we are more than 3 weeks later, and I still do not have my pillows in the correct color and have not heard one word from JR. We asked the office manager about some kind of discount for all the trouble and he said that he couldnt because the paperwork had already been sent to the finance company, which I know is a lie. A discount can be applied at any time. Overall not a good experience with this purchase at all and I would not recommend them to anyone. And what is up with Stanton? Dont they put the pieces of a sectional together after they build it to make sure it works properly? I wont be buying furniture from JR again.

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Heidi B

We recently ordered a sectional sofa and a mattress set from JR. The sofa was ordered in a fabric that contains 27% polyurethane. We saw samples in the store, touched and felt them. We also asked questions about the fabric but didnt seem to get adequate answers. Despite this fact, we felt that the fabric would wear well with our two large dogs who are total couch hogs. Upon delivery, we found that moisture does, in fact, sink right into the fabric. So I called Craig Harris at the Tigard store to inquire about Scotchgard for this fabric. His immediate response was that once the furniture is delivered, he couldnt do anything about it. So much for customer service!!! Strike one! Since the manager of this store hadnt been able to provide any information about the fabric itself, Ive sent a message off to Stanton Sofas asking for care and Scotchgard information. Thanks for nothing, Craig Harris! There were other issues with delivery as well. Before taking delivery of the furniture, we had our carpets professionally cleaned. They were looking AWESOME! That is until after they delivered the mattress. Where they sat the mattress and box springs in the room while removing the plastic, there are now brownish/orange stains on the freshly cleaned carpet. Note that as they unloaded the truck, the workers were basically dumping the cushions carelessly into the driveway. Im not sure if they set the mattresses and box springs down in the driveway as well. Either way, the two were careless with the way they unloaded my new furniture. Finally, last night I impaled my foot on a staple that was sticking out of the bottom of the ottoman. Upon further inspection, there were 4 more staples sticking out in a fashion that could cause injury. It appears these staples were part of the packaging that was removed upon delivery as they had plastic stuck to them. Finally, there is some sag in one area of the couch that is not acceptable. This issue will be brought to the attention of the store upon our return from vacation. Suffice to say, we are thoroughly disappointed in our experience. Were rating this with 2 stars because, overall, we like the couch and mattress so far. But we have sincere concerns about durability that wed like to see addressed.

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Matt c

I bought a couch from them a year ago. They offered me a warranty so I figured why not it could come in handy. Sure enough I got a burn hole in a cushon a few months after buying it. I had my wife file a claim with the waranty people but that took about 3 months to even set up the repairs. We had originally called the warranty place in June for a burn hole and were wating to hear back on that when my 2 year old drew on the couch. So we call again a little over a month later to file another claim and get an update on the first one. first we were told they could not fix the marker marks because we failed to get the burn hole fixed. After finally getting it through to them that we did report the burn hole they had just failed to come fix it or get back to us about it they ordered replacement cushons and covers and had them sent to my home. We received the cushons a week or so later and called to shedule and appointment and were told that they would call us back to schedule. Another week or two goes by and they call and schedule us for a few days before thanksgiving. We received no call and nobody showed up for the appointment. We call back and were told they coudlnt make it back out til a few days before christmas. We again set up for a family member to be at our home for the tech to come and again the tech never showed and only after calling to ask where they were we were told the tech got sick and went home for the day. now here we are january 5th of 2016. we called to report the first warranty issue in june of 2015. Im beggining to think they may never come fix my couch. DONT BUY THE WARRANTY ITS A RIP OFF